Information last verified:
1726 N Ballard Rd, Appleton, WI 54911
For more information about senior living options: (844) 490-3973
The staff was great with the reviewer’s mother during the month and a half she was at Maple Lane in Shawano, Wisconsin. The Maple Lane staff were praised for their care of the mother during her stay.
The administration doesn't seem to care at all. They don't seem to care at all about rehabilitation. They just want their money. They pay very slowly, then not at all. They have sent accounts to collection for a couple thousand dollars. The experience after the mother's death has been a nightmare. They billed for a partial month and Medicaid would only pay for a full month, leading to refunds. They have been unresponsive and unprofessional in vendor relations.This community is best suited for families that highly value direct, attentive caregiving on the ground and can tolerate significant administrative risk. If the priority is consistently smooth, transparent billing and prompt resolution of financial questions, this facility is not the ideal match. Families who want predictable vendor relationships, timely refunds, and clear communication from leadership should consider alternatives, because the current pattern described in multiple accounts points to systemic issues that undercut overall stability.
The core concerns center on administration and billing behavior. Reviewers allege a lack of care from leadership when problems arise, with repeated claims that outstanding bills are not paid, that vendor accounts are mishandled or ignored, and that collections activity has been pursued despite questions about settlements. The most damaging narratives involve refunds after resident death and Medicaid turnover, where families describe months-long disputes, evasive responses, and ongoing calls that go unanswered. In short, the financial and administrative side of the operation appears unreliable and slow to respond, undermining trust at a moment when families expect clarity and accountability.
There is a contrasting thread about on-site care: some reviewers acknowledge that staff could be compassionate and capable during a resident’s early weeks, and that caregivers provide attentive moments in the day-to-day. Yet this potential strength is repeatedly overshadowed by the administration’s handling of finances and vendor relationships. The positive experiences with direct care do not fully compensate for the perception of a culture that deprioritizes timely payments, transparent billing, and follow-through on concerns raised by families, vendors, and even the resident’s estate.
The net effect is that the pros of bedside caregiving and personal attention are not enough to offset the persistent cons tied to financial management and administrative responsiveness. For families weighing options, the financial friction, especially in complex cases involving Medicaid, refunds after death, and vendor settlements, poses real risk. Even if care teams perform well in daily moments, the likelihood of disputes that linger for months makes long-term planning, and peace of mind, much harder to secure. The overall experience can feel unstable, which is a critical consideration for anyone seeking a dependable senior living arrangement.
Proactive due diligence can mitigate some risk, but it cannot fully counterbalance the pattern described. Prospective residents should demand explicit, written policies on Medicaid billing, refunds, and vendor payments before any commitment. Engage leadership directly to confirm dedicated staff for accountability, and request a detailed timeline for settlement of invoices and known outstanding balances. Involve a trusted attorney or financial planner to review contracts and potential exposure, and insist on a transparent, accessible billing portal and escalation path. Without these protections, the decision to move forward carries a heightened chance of ongoing stress and financial ambiguity.
Ultimately, this Appleton facility presents a clear trade-off: on-site care quality is the potential bright spot, but it is overshadowed by persistent administrative weaknesses and contested vendor relations. For families who can tolerate ambiguity in the financial arena while prioritizing daily caregiving warmth, it may be worth considering with strict contingency steps in place. For most others, especially those who require straightforward billing, timely refunds, and a proven track record of reliable vendor engagement, strongly consider alternatives that offer more consistent administrative discipline and transparent, responsive communication.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Outagamie County Regional (7 miles away) Austin Straubel International (19 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Atrium Health and Senior Housing in Appleton, WI is an exceptional assisted living community that provides a comfortable and enriching environment for seniors. With a focus on holistic care, residents can enjoy a range of amenities and services designed to enhance their overall well-being.
The community offers devotional services off-site, providing residents with the opportunity to nurture their spiritual needs. Indoor common areas encourage social interaction and provide a welcoming space for seniors to relax or engage in various activities.
One of the unique aspects of Atrium Health and Senior Housing is its specialized care for diabetic residents. Trained caregivers are available to provide personalized support and assistance with diabetes management, ensuring residents receive the necessary attention for optimal health.
Additionally, the community promotes an active lifestyle through devotional activities hosted off-site. These activities allow seniors to explore their faith while fostering a sense of community and connection.
Atrium Health and Senior Housing enjoys a prime location surrounded by various conveniences. Residents have access to three cafes nearby, ensuring they can easily meet friends for coffee or enjoy a meal out. The presence of three parks nearby provides opportunities for outdoor recreation and leisurely walks in beautiful surroundings.
For medical needs, there are 12 pharmacies and 43 physicians conveniently located within close proximity, offering ease of access to medications and healthcare services. Additionally, there are five hospitals nearby, providing peace of mind knowing that quality medical care is readily available.
Overall, Atrium Health and Senior Housing in Appleton, WI offers seniors a vibrant assisted living community where they can embrace an active lifestyle while receiving exceptional care tailored to their individual needs.
Atrium Health and Senior Housing is located at 1726 N Ballard Rd, Appleton, WI 54911 in Outagamie County, Wisconsin
Lss Grandstone Group Home
Appleton, WI
Intimate 8-resident group home offering personalized care with 24/7 supervision and comprehensive daily living support.
St Fidelis Friary
Appleton, WI
Tailored diabetic care with strong social/spiritual programs and easy access to healthcare.
Hil Westwood
Appleton, WI
Small, intimate assisted living setting with personalized care and comprehensive services.
Colony Oaks Care Center
Appleton, WI
Active family advocacy and proactive communication helped seek appropriate care.
Arcadia Home Care & Staffing
Appleton, WI
Responsive, reliable staff with a consistent caregiver.
Bridges Of Appleton
Appleton, WI
Wide-ranging care and amenities (24/7 supervision, nursing, dining, transportation, wellness, and social activities).
Eagle Point Senior Living
Appleton, WI
Beautiful, modern facility with river views and extensive on-site amenities.
Aspire Senior Living - Kimberly
Kimberly, WI
Caring staff, engaging activities, and a well-maintained, resort-like setting with dementia-friendly care.
Country Terrace Appleton
Appleton, WI
Specialized memory care with 24/7 supervision and coordinated healthcare.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Vibrant Senior Living: A Comprehensive Guide for Active Older Adults
Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.
Transitioning from assisted living to memory care is driven by an individual's cognitive decline and specific needs, requiring careful evaluation of indicators like increased confusion and wandering. The process involves consulting medical professionals, researching suitable communities, considering financial and legal aspects, and ensuring effective communication for personalized care plans.
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care
When to Transition from Assisted Living to Memory Care: Key Indicators, Steps, and Finding the Right Community