Maxim Healthcare

Pros

• Ranin is extremely nice and very helpful.
• The office staff were very friendly and super helpful during training.
• The Maxim staffing team is friendly and very helpful.
• The reviewer loves the school and their recruiter has been rooting for them.
• The staff are friendly, professional, and helpful.
• The company takes care in choosing employees and matching them with students.
• The program enables close collaboration with classroom teachers and staff.

Cons

• The agency is unprofessional and disorganized.
• The staff were rude, dismissive, and hung up on the caller.
• The nurse failed to take appropriate emergency steps during a critical event.
• Maxim allegedly failed to inform that an ER visit is mandatory after a medical event.
• The agency fired a nurse on short notice, leaving the family without care.
• The company is considered unethical and lacking integrity, with allegations of lying.
• They are sketchy and lack transparency, with poor follow-up.
• Payroll and payments are unreliable, with reports of unpaid or late wages.
• They show poor communication and do not return calls or answers to questions.
• They misrepresented CPR actions or failed to advocate for the child.

Review

The collection of reviews presents a deeply mixed portrait of Maxim Healthcare Services, with both glowing praise for individual staff members and harsh criticism of safety handling, communication, and administrative practices. On one end, several reviewers describe a supportive, friendly experience during the onboarding process and while working as caregivers or paraprofessionals. They highlight a recruiter named Ranin who checked in consistently, answered questions, and helped them feel supported from the interview through training and onboarding. Office staff are repeatedly described as friendly, professional, and helpful, making the initial steps into working with Maxim feel positive and reassuring. For some, this positive start translated into a sense of belonging and a supportive workplace culture, where colleagues and administrators appeared accessible and invested in getting people placed in roles they felt good about.

Yet the other, more consequential narratives tell a very different story - one focused on patient safety concerns, perceived negligence, and what many readers view as systemic failures within the agency. A recurring theme is a home-care situation involving a medically complex child with a tracheostomy. In at least one account, a nurse failed to recognize a serious event during trach care, with the parent stepping in to stimulate breathing and manage the situation. The reviewer accuses the nurse of not taking decisive actions and claims the trainer nurse did not know to grab essential life-saving equipment or call emergency services. The family asserts that an ER visit was mandated by medical providers after the incident, and that the agency ultimately removed the nurse from the case within a short time frame, attributing the decision to the nurse's performance. The reviewer hints at broader issues of accountability, suggesting the nurse later claimed to have performed CPR, while the family believes the response did not meet the level of urgency or safety expected in a medical crisis. This account lays bare a concern that a family's trust and the child's safety could be compromised when staff are not prepared to respond to emergencies.

A related account focuses on a different situation the day after an event, where a nurse reportedly failed to advocate effectively for the child and did not follow physicians' orders or best-practice guidelines. The parent describes scrambling to manage the situation with the child's care plan, and then learning that the agency chose to end care after the event. In this narrative, the family felt let down by a lack of transparency and follow-up, with the reviewer noting that the agency did not provide timely opportunities to share their side of the story. The post-incident communication appears inconsistent, and several readers interpret these exchanges as a sign of deeper organizational dysfunction - especially around safety protocols and how crises are documented and reported to families.

Beyond safety concerns, many reviewers express frustration with the agency's professionalism and reliability in everyday operations. A Tacoma caller described an experience that felt unprofessional and dismissive, even alleging that staff hung up on them. This single occurrence sits alongside broader complaints about poor communication, delayed responses, and a general sense that, in some locations, staff do not treat families with the respect and seriousness they deserve. Taken together, these comments paint a portrait of an organization where some families perceive a clear disconnect between frontline care and administrative conduct - undermining trust in the company as a whole.

Amid these negative stories, there are also several testimonials that focus on the positive, praising specific individuals and the supportive environment for employees. The recurring mention of recruiter Ranin appears as a beacon of consistency and care: he checks in during the pre-employment phase, provides answers, follows through when information is not immediately available, and maintains a supportive presence as people begin their roles. Reviewers repeatedly credit the local office staff with being friendly and helpful, and several express satisfaction with on-the-job training and opportunities to work in positions they find meaningful, whether as caregivers in homes or as paraeducators in schools. For some, Maxim's internal culture - at least in certain offices - feels collaborative and encouraging, with managers and colleagues who invest in placing the right people with the right families or classrooms.

However, intertwined with these positive anecdotes are persistent concerns about the company's operational and financial integrity. A number of reviews accuse Maxim of disorganization and unreliability in payroll and administrative matters. Specific grievances include delayed or missing pay for training, unclear or inconsistent compensation practices, and W-2 issues that reflect improper processing or communication about employment status. One account cites a W-2 showing a modest amount for training despite the individual never having an official start date, followed by confusion and unanswered questions when seeking clarification. Others describe ongoing payment delays that leave employees, especially those who are supporting families, in precarious financial situations. The repeated emphasis on pay and administrative mismanagement contrasts sharply with the positive notes about recruiters and office staff, underscoring a core tension within the organization: strong personal relationships at the individual level do not always translate into reliable, organization-wide processes.

Taken as a whole, the reviews reveal a company capable of delivering excellent human interactions in certain contexts - compassionate recruiters, approachable office teams, and enthusiastic staff who feel valued and supported. They also reveal a troubling pattern of safety crises mishandled in home-care settings, inconsistent follow-up after incidents, and serious concerns about payroll, transparency, and accountability. Families seeking Maxim's services appear to face a two-front reality: in some cases, a trusted ally who helps implement complex care at home; in others, a troubling mismatch between training, emergency response, and the expectations set during recruitment and onboarding. For prospective clients or employees, the message is clear: there is potential for high-quality, person-centered care and support, but it is tempered by reports of disorganization, communication gaps, and serious concerns about safety and ethical practices in certain scenarios.

Located in the charming city of Lacey, Washington, this neighborhood offers a variety of amenities to support a comfortable and convenient lifestyle for seniors. With several physician offices and healthcare facilities nearby, including Natural Medicines & Family Practice and Providence Regional Cancer System, residents have easy access to quality medical care. In terms of dining options, there are various restaurants such as Pints & Quarts and Denny's within a short distance for enjoyable meals out with friends or family. Additionally, pharmacies like Walgreens and Kirk's Drug are conveniently located for prescription needs. For recreational activities, seniors can enjoy the serene surroundings of parks like Rainier Vista Community Park and LBA Park. Overall, this area provides a balance of essential services, dining options, and green spaces that make it an appealing choice for senior living in Lacey.

Physicians

• Natural Medicines & Family Practice (0.1 miles)
• Seamar Community Health Center-Lacey (0.6 miles)
• Sunday Clinic (0.6 miles)
• Vista Optical (0.8 miles)
• Providence Western Washington Oncology (0.8 miles)
• Radiantcare Radiation Oncology (0.8 miles)
• Providence Regional Cancer System - Lacey (0.8 miles)

Restaurants

• Pints & Quarts (0.2 miles)
• Little Caesars Pizza (0.4 miles)
• Denny's (0.9 miles)
• O'Blarney's Pub & Restaurant (0.9 miles)
• Arby's (0.9 miles)
• Wendy's (0.9 miles)
• McDonald's (0.9 miles)

Pharmacies

• Walgreens (0.3 miles)
• Netmeds Pharmacy (0.4 miles)
• Kirk's Drug (0.7 miles)
• Fred Meyer Pharmacy (0.7 miles)
• Earth Alternative Medicine (0.8 miles)
• Rite Aid (0.9 miles)
• Shopko Lacey Pharmacy (1 miles)

Places of Worship

• Sacred Heart Catholic Church (0.5 miles)
• Saint Placid Priory (1.2 miles)
• Light And Life Bible Church (2.8 miles)

Theaters

• Regal Martin Village ScreenX & IMAX (1 miles)

Cafes

• Starbucks (1.1 miles)
• Banh Mi Saigon 8 (2 miles)
• Starbucks (2.3 miles)
• Starbucks (2.6 miles)

Hospitals

• Providence Health & Services (1.8 miles)
• South Sound Surgery Center (1.9 miles)

Parks

• Rainier Vista Community Park (2 miles)
• LBA Park (2.4 miles)
• Dream Team Park (2.6 miles)