Best Care 6

Pros

• Ana and Edwin went above and beyond in demonstrating their compassion and effectiveness.
• They would recommend Sea Mar for everyone who needs better care.
• They found everyone to be very kind.
• The staff were very friendly and helpful.
• The nurses administering vaccines were kid-friendly and nice.
• They found Dr. Mustafa excellent and helpful.
• Sea Mar is one of the best treatment centers with patient-focused care.

Cons

• The front desk and supervisor were rude and unprofessional.
• A five-minute delay due to an emergency was met with disrespect.
• Patients were told they would have to wait five months for a simple procedure, which is unacceptable.
• The providers do not listen and do not care about patient pain.
• The clinic lacks leadership and compassion, and the reviewer cannot recommend it.
• Thyroid medications were dramatically cut without consulting the patient about symptoms.
• Refill requests for SSRIs were ignored, with staff offering only long walk-in waits.
• The front desk staff are heartless and provide inconsistent information.

Review

The collection of reviews paints a portrait of a Sea Mar clinic that elicits a wide spectrum of experiences. For every story of compassionate, patient-centered care, there is another account of frustration, miscommunication, and seemingly indifferent service. Taken together, the remarks from patients and observers underscore both the strengths and the serious challenges faced by the Kent location of Sea Mar and similar community clinics. On one hand, there are testimonies praising specific staff members who go above and beyond, and on the other, repeated complaints about rude behavior, inconsistent information, and long waits that leave patients feeling undervalued.

A recurring theme across the negative reviews is the impression of a front desk environment that feels unwelcoming and unhelpful. Several patients describe front-desk staff and supervisors as rude or heartless, with palpable frustration directed at being treated disrespectfully for minor infractions like being five minutes late due to an emergency. The inconsistency in communication compounds the problem: a caller might be advised to walk in for a TB test, only to be told later that an appointment is necessary, or be told alternately that a different clinic could handle an issue. In some cases, a receptionist is praised for courtesy and helpfulness, offering to schedule another day or suggesting alternatives, but such instances appear to be the exception rather than the rule. The lack of uniform messaging across staff emerges as a clear source of patient dissatisfaction and distrust.

Access to care and wait times emerge as another central concern. Several reviews describe protracted waiting periods, with some patients reporting waits of more than an hour and a half, or even months-long delays for routine needs. The paradox of "walk-in" policies versus the reality of long lines and uncertain availability creates a sense of instability in care delivery. One account notes a five-month wait for a simple procedure, which feels disproportionate to the described need. The consistency and reliability of scheduling, particularly for urgent or preventive needs, appears strained, contributing to a perception that the clinic is under-resourced or poorly coordinated on execution day.

Chronic care management and medication access are prominent pain points. Some reviewers recount thyroid medication being reduced or altered without patient input or discussion about symptomatic changes, fueling anxiety about undertreated or unstable conditions. Others describe weeks of difficulty obtaining SSRI refills, with serious potential side effects if the medications are abruptly stopped. The repeated requests for refills or timely adjustments fail to be met with straightforward solutions, and in several cases patients describe being told to come in as a walk-in with uncertain chances of being seen. This sense of ongoing fragility in medication management highlights a potential safety and continuity of care issue that warrants urgent attention.

Amid the criticisms, there are notable positive voices that emphasize exemplary staff and successful clinical experiences. A manager within the dermatology sphere commends Ana and Edwin for their compassion and effectiveness in handling a precarious medical case, highlighting that they acted in the patient's best interests while remaining efficient. Other reviews uplift Dr. Syed Mustafa as a trusted provider, with expressions of appreciation for his attitude and patient-centered care. Families describe pediatric vaccination experiences as smooth and kid-friendly, with staff who are patient and friendly, and some patients express gratitude for the clinic's role in serving low-income communities. These affirmations demonstrate that when the clinic functions smoothly, it can deliver high-quality, empathetic care and timely interventions.

Institutional and service-wide shortcomings also surface in critiques of non-clinical operations. Anecdotes about dental services using outdated technology, or a dentist who was verbally abusive, contribute to the perception that some departments are not aligned with modern standards or respectful patient interactions. In several reviews, lab referrals are sent to the wrong facility, causing delays and additional frustration for patients who are already navigating complex medical needs. The sense that organizational cohesion is lacking - where policies, procedures, and day-to-day execution do not consistently align - fosters a climate where patients question whether their needs will be addressed attentively or efficiently.

In sum, the reviews reflect a clinic with meaningful strengths and meaningful gaps. The Sea Mar Kent location appears to be a place where dedicated staff can deliver compassionate, effective care that makes a real difference for patients who rely on a safety-net facility. At the same time, the experience for many others is hampered by perceived rudeness at the front desk, inconsistent information, long waits, and ongoing challenges with medication management and appointment coordination. The overarching message is clear: leadership and staff training that emphasize compassionate communication, standardized information sharing, reliable scheduling, and robust medication management could transform many of these complaints into stories of dependable, patient-centered care. Until such improvements are realized, patients will understandably measure the clinic by the quality of a few standout interactions against a broader backdrop of systemic organizational hurdles.

This part of Kent, Washington offers a variety of amenities and services suitable for seniors looking for a comfortable and convenient living environment. With places of worship nearby such as Holy Spirit Parish and Church Of The Nazarene Auburn, individuals can nurture their spiritual needs. Additionally, there are several pharmacies in close proximity including A&H Pharmaceutical Service, Walgreens, Rite Aid, Bartell Drugs, and more, ensuring easy access to medications and health supplies. Residents can enjoy dining out at restaurants like Wendy's, Applebee's, Denny's, and more or grab a coffee at Auntie Irene's Coffee Shop or Starbucks. For leisure activities, there are theaters like AMC Kent Station 14 and Regal Auburn nearby as well as parks such as Green View Park and Lake Meridian Park for outdoor recreation. Medical care is readily available with physicians like Kosnoski Eye Care, Legacy Medical Aesthetics, Kent Eye Clinic, and others within a short distance. Transportation options include Angle Lake Station and U-Haul Moving & Storage facilities for convenience. Overall, this area provides a well-rounded living environment for seniors with easy access to healthcare services, amenities, entertainment options, and transportation.

Places of Worship

• Holy Spirit Parish (0.3 miles)
• Church Of The Nazarene Auburn (6.4 miles)

Pharmacies

• A&H Pharmaceutical Service (0.5 miles)
• Walgreens (1.5 miles)
• Rite Aid (1.5 miles)
• Walgreens (3.5 miles)
• Bartell Drugs (3.8 miles)
• Walgreens (3.8 miles)
• Walgreens (3.9 miles)

Restaurants

• Wendy's (0.7 miles)
• Applebee's (1.5 miles)
• Auntie Irene's Coffee Shop (4.5 miles)
• Aliberto's Jr Fresh Mexican Food (5 miles)
• Azteca Mexican Restaurants (5 miles)
• Denny's (5.1 miles)
• McDonald's (5.1 miles)

Theaters

• AMC Kent Station 14 (0.7 miles)
• Regal Auburn (5.2 miles)

Physicians

• Kosnoski Eye Care (1.5 miles)
• Legacy Medical Aesthetics (3.3 miles)
• Molen Oral & Facial Surgery (4.1 miles)
• Kent Eye Clinic (4.1 miles)
• UW Medicine - Valley Women’s Health (4.7 miles)
• Northwest Foot And Ankle Center, PS (4.7 miles)
• Federal Way Dental (5.3 miles)

Parks

• Green View Park (3 miles)
• Wilson Playfields (3.2 miles)
• Springwood Park (3.2 miles)
• Johnson Pit #30, Earthworks Park (3.3 miles)
• Saltwater State Park (4.1 miles)
• Lake Meridian Park (4.5 miles)
• Lea Hill Park (4.7 miles)

Transportation

• Angle Lake Station (4.4 miles)
• U-Haul Moving & Storage (5.3 miles)
• International Arrivals Facility (5.3 miles)
• Club at SEA (5.3 miles)
• Concourse A (5.4 miles)
• South Satellite (5.4 miles)
• Delta SkyClub A-B (5.7 miles)

Cafes

• Auburn Way Big Foot Java (4.9 miles)
• Starbucks (4.9 miles)
• Starbucks (5.6 miles)
• Floret (5.6 miles)
• South Auburn Bigfoot Java (6.4 miles)
• Dutch Bros Coffee (6.8 miles)
• Starbucks (6.9 miles)

Hospitals

• St Francis Hospital (7.1 miles)
• St Francis Sleep Disorders Clinic (7.2 miles)
• Federal Way Community Dialysis (7.2 miles)
• St. Francis Hospital (7.2 miles)