Aspen Quality Care Inc

Pros

• The staff was very attentive and caring.
• The private room was clean, homey, and warm.
• Aspen helped families make the best of their loved one's end-of-life situation.
• The facility is clean, it always smells good, and the people are very nice.
• The admin is super kind and genuinely loves her residents.
• The owners are fabulous and really care about their staff and residents.
• Aspen Quality Care provides high quality compassionate care and goes the extra mile for every client and their family.
• The environment feels like a big family, with owners who care and a supportive team.
• The care staff are professional and dedicated, creating a calm and secure atmosphere.
• The facility is a warm, home-like place to consider for a loved one.

Cons

• The reviewers describe Aspen Quality Care as a horrible place for both residents and staff.
• Staff are overworked and spend much of their time smoking or chatting, compromising care.
• Residents are ignored or mocked if staff are annoyed.
• Management is not as involved as advertised and often seems two-faced, only showing up for tours or intake.
• Verbal agreements are forgotten unless put in writing; meetings exclude relevant staff.
• The facility cuts corners and only follows state rules when inspections are imminent; doors are left open.
• There is high staff turnover, leading to a lack of consistency in resident care.
• The property allows homeless individuals and sits in a dangerous neighborhood, making it unsafe.

Review

Aspen Quality Care in Spokane inspires a wide range of strong opinions. On one hand, many reviewers paint a picture of a warm, homey environment where residents are treated with genuine care and where the owners create a family-like culture. On the other hand, a substantial set of comments highlights serious concerns about management, staffing, safety, and consistency of care. Taken together, the collection reveals a facility that can feel like two different places depending on who you talk to and when you visit.

A common thread among the more negative notes is a sense that residents and their families are not always valued or protected. Some reviewers say loved ones can be ignored or even teased when staff are annoyed with them. They describe management as less involved than advertised, with the impression that the leadership only shows up for tours, intake, or when they absolutely have to be present. There are worries about staff spending a lot of time socializing or smoking rather than attending to residents, and about shortcuts in care that seem to occur unless an inspection from the state is looming. Concerns about safety and regulation creep in as well - multiple comments mention doors being left open all day and a neighborhood that feels unsafe or rough, with homeless individuals on the property contributing to a sense of disorder.

The staffing and work culture criticisms are pointed and persistent. Several reviews describe a chronic high turnover and a lack of consistency for residents, which many families find uncomfortable for someone who needs continuity of care. Some accounts claim staff are stretched thin, with expectations to do more than one role at once and a sense that administrative and frontline duties aren't always aligned. Verbal agreements are reportedly forgotten unless put in writing, and meetings are described as personalized for only certain staff or residents, leaving others out of the loop. Taken together, these comments suggest a friction between what some families need - reliable, attentive care delivered with a steady hand - and what others experience in day-to-day operations.

Yet the same facility receives substantial praise that emphasizes the positive, heartfelt aspects of its care culture. A number of families recount experiences with Hospice of Spokane that were profoundly comforting, noting that Aspen offered a welcoming, attentive environment in difficult end-of-life moments. Private rooms are frequently described as clean, homey, and comfortable, with reviewers mentioning that the staff - names like Erica, Sheri, Liz, Haylee, Silver, Chris, and Jorge come up - were exceptionally attentive and made difficult times more bearable. Several reviewers explicitly state that they could not have found a better place on short notice when their loved ones needed support, highlighting the warmth and responsiveness of the caregiving team.

The most consistently glowing notes center on the overall atmosphere created by the owners and the staff who remain with the home. Reviews praise the owners for building a family-like environment, treating residents as if they were their own family, and maintaining a calm, comfortable, and professionally run setting. There are frequent mentions of homemade food, flexible dietary accommodations, and an emphasis on resident well-being that goes beyond basic daily care. The administration is described as kind and genuinely caring, with some reviewers calling the owners fabulous and deeply committed to both residents and their staff. Several testimonials claim that Aspen Quality Care sets a standard for what an adult family home should be, with staff who are well-treated and motivated to provide high-quality care.

Despite the positive experiences, there are also critical voices about how management handles feedback and oversight. A few reviews point to situations where supervisors or managers appeared unprofessional or two-faced, and some reviewers felt that management's response to negative feedback was lacking or handled in ways that minimized concerns. One reviewer even notes an incident where a review was met with defensive responses, underscoring that the management approach can shape the perception of the entire facility. Another thread urges prospective employees and families to get everything in writing and to insist on clear, consistent communication, signaling that while the environment can be outstanding, it is not universally consistent.

In summary, Aspen Quality Care presents a dichotomy that reflects a facility capable of extraordinary warmth and exceptional family-centered care, especially when leadership is hands-on and staff feel valued. At the same time, it faces serious criticisms related to management involvement, consistency of care, staff workload, and safety concerns in the surrounding environment. For families considering this place for a loved one, the deciding factor may come down to the priority you place on a tight-knit, home-like atmosphere and compassionate personal attention versus the need for absolute consistency, predictable supervision, and stringent adherence to safety and operational standards. For those exploring employment, the experiences range from thriving, supportive workplaces under engaged leadership to concerns about verbal agreements, scheduling reality, and the long-term stability of the team. If you are considering Aspen Quality Care, it may be worth visiting multiple times, meeting with current residents and their families, and asking direct questions about management involvement, staffing levels, safety measures, and how they handle feedback and changes over time. Some reviewers genuinely believe this is the best option in Spokane, while others advise caution and careful due diligence to determine whether it will meet your specific needs and expectations.

Restaurants

• Spangle Saloon & Grill (5.4 miles)
• Wild Bill's Long Bar (5.8 miles)
• McDonald's (8.6 miles)
• De Leon's Taco & Bar (8.6 miles)
• Poole's Public House South (8.8 miles)
• Subway (8.8 miles)
• McDonald's (9.2 miles)

Pharmacies

• Cheney Owl Pharmacy (5.8 miles)
• Albertsons Pharmacy (8.6 miles)
• Shopko Pharmacy (9.4 miles)
• Walgreens (9.9 miles)
• Rosauers Supermarkets (10.2 miles)
• Rosauers Supermarkets (11.4 miles)
• Community, A Walgreens Pharmacy (11.4 miles)

Cafes

• Chaps Coffee Co. (8.7 miles)
• Starbucks (9.3 miles)
• The Scoop (9.9 miles)
• Rocket Bakery (10.6 miles)
• Starbucks (11.3 miles)
• Browne's Bistro (11.5 miles)
• Dutch Bros Coffee (11.5 miles)

Physicians

• South Hill Counseling (9.2 miles)
• Denise Pounds, MD (9.6 miles)
• Wylie D Todd OD FCOVD (9.8 miles)
• Spokane Homeopathic Clinic (9.9 miles)
• Providence Manito Pediatrics (10.4 miles)
• Grand Pediatrics (10.8 miles)
• Everything In Sight Optical Boutique (10.8 miles)

Parks

• Comstock Park (9.6 miles)
• Duncan Gardens (10.2 miles)
• Nishomiya Japanese Garden (10.2 miles)
• Polly Judd Park (10.6 miles)
• Coeur D'Alene Park (11.3 miles)

Transportation

• Concourse B (10.1 miles)
• TSA Checkpoint (10.2 miles)
• Spokane International Airport (GEG) (10.2 miles)
• National Car Rental (10.3 miles)
• Spokane Transit Authority Sta (11.7 miles)

Hospitals

• Sacred Heart Medical Center Helistop Heliport (11.1 miles)
• Shriners Hospitals for Children-Spokane (11.2 miles)
• St Luke's Rehabilitation Institute (11.2 miles)
• Deaconess Medical Center (11.3 miles)
• Spokane Kidney Center (11.3 miles)