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3.5 from 26 reviews
5 stars
14
4 stars
2
3 stars
0
2 stars
2
1 stars
8
Overall Review of Cypress Assisted Living
common20 reviews mention this
Staff care and responsiveness stand out
Residents and families consistently describe staff who are kind, attentive, and responsive to concerns.
Many reviews highlight communication and day-to-day attentiveness, including staff who go out of their way to make residents comfortable and safe. Families also describe care teams that are professional and respectful, with help that feels personalized. A smaller set of reviews take the opposite view, describing rude interactions, poor organization, and difficulty getting staff attention when needed.
differentiator3 reviews mention this
Memory care support with dementia training
Memory care residents receive specialized dementia-focused support described by families.
Reviews centered on the memory care unit describe a structured approach to dementia care, including staff with specialty training in how to care for people with dementia. Families also mention feeling their loved one is in a supportive, safe environment while receiving daily care. This theme is echoed by multiple reviews from families with residents in memory care.
common5 reviews mention this
Restaurant-style dining and varied meals
Meals are a frequent highlight, with residents and families describing improved variety and restaurant-style service.
Several reviews praise the food as amazing, varied, and delicious, and they also mention food staff as part of the care team. Other residents describe food quality as needing improvement, including comments that it could be better. The community offers restaurant-style dining and supports meal preparation and service along with special dietary restrictions and diabetes-related diets.
common3 reviews mention this
Activities keep residents engaged
Families describe activities as thoughtful and helpful for keeping residents active.
Reviews mention scheduled activities and activity staff as part of daily life, including attention to residents’ preferences. One family specifically highlights community events like an Easter brunch, and another describes a long-term resident enjoying activities that help them stay busy. Overall, the activity program comes through as a consistent part of what families value about the community.
caveat4 reviews mention this
Staffing and follow-through concerns
Some families report understaffing and delays when they try to get help.
A recurring negative theme is difficulty getting timely attention, including accounts of waiting for help, nurses being hard to reach, and staff organization that didn’t meet expectations. Reviews also mention understaffing and reduced attention to residents, which left some residents waiting for needs like cleaning or assistance. Even where staff are described as nice, these reviews raise concerns about coverage and follow-through during busy times.
caveat2 reviews mention this
Cost, refunds, and privacy complaints
Some reviews raise concerns about charges, refunds, and how privacy is handled.
One review describes paying a month up front and then struggling to get a refund after leaving for rehab. Another review criticizes the way the facility handles privacy, with staff and access to rooms described as not checked in. Together, these reviews point to administrative and privacy-related issues that some families felt were not resolved to their satisfaction.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
48 resident community capacity
Types of Care
Assisted Living
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation
Bellingham International (20 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Cafes
Penguin Coffee (0 miles)
Starbucks (0.2 miles)
Whidbey Coffee (0.6 miles)
Calico Cupboard Old Town Cafe & Bakery (0.7 miles)
Island Cafe (0.8 miles)
Moka Joe Coffee (3.6 miles)
Tweets (8.6 miles)
Restaurants
Vagabond Station (0.1 miles)
Donut House (0.4 miles)
McDonald's (0.4 miles)
Anthony's Restaurant (0.6 miles)
Bamboo Bistro (0.7 miles)
Mary Ann's Kitchen (0.8 miles)
Mad Hatter's Ice Cream (0.8 miles)
Physicians
Skagit Northwest Orthopedics: Dr Stacia Smith (0.1 miles)
Skagit Regional Health - Cascade Ear, Nose and Throat Anacortes (0.2 miles)
Joe MD Mulcahy FACS (0.2 miles)
Lopez Island Medical Clinic (0.3 miles)
Island Eye Physicians & Surgeons (0.3 miles)
Fidalgo Medical Associates (0.3 miles)
Anacortes Family Medicine (0.3 miles)
Hospitals
Island Hospital Sleep Wellness Center (0.1 miles)
Skagit County Public Hospital District (0.3 miles)
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48 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Bellingham International (20 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Excellent access to nearby healthcare, pharmacies, dining, and parks.
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