Lifting a Blessing Hand Home Health Care in Yorktown, VA

Cons

• The company is an example of everything that is wrong with the system.
• The company was non-responsive to calls.
• The nurses assigned were unreliable, including no-shows and rarely the same nurse twice.
• The provider billed Medicaid for services that were not received.

Review

This provider is best suited for families who can actively supervise care and tolerate some variability in staffing. In-home support is valuable, but the model hinges on consistent communication and reliable visits. For a family managing a special needs child under a Medicaid waiver, this combination must be present and steady; without it, the arrangement quickly becomes a source of stress rather than relief. When the baseline expectation is dependable nurse visits and transparent billing, this agency falls short, making it a poor fit for those who cannot or prefer not to micromanage every visit.

Alternatives should be on the radar for families relying on Medicaid waivers or requiring steady pediatric nursing coverage. Look for agencies with proven nurse continuity (even if it means a smaller pool of staff), predictable scheduling, and clear, timely communication from administrators. Pediatric-focused home health programs with established care coordinators tend to offer the level of reliability essential for ongoing special-needs support. If a child's needs include complex medical tasks or high-risk conditions, exploring larger, well-established providers with documented pediatric experience is advisable.

The potential advantages of home health care - convenience, in-home support, and alignment with Medicaid waiver goals - remain compelling on paper. When those benefits are realized, families gain respite, reduced transport strain, and closer coordination of medical services without leaving the home. However, the single documented experience with this agency demonstrates that these advantages rarely materialize here: non-responsiveness, nurse no-shows, and high turnover undermine any positive impact and create dangerous care gaps for a vulnerable child.

The primary drawbacks are severe and non-negotiable for families with ongoing, medically complex needs. Non-responsiveness to calls thwarts timely problem-solving and scheduling. Nurses assigned were unreliable, with instances of no-call/no-show and frequent changes in personnel, eroding continuity of care and familiarity with the child's routines. Billing practices described as charging Medicaid for services not received compound the harm, introducing financial risk and undermining trust in the care relationship. These factors collectively derail the purpose of home health care and expose the family to both clinical risk and administrative chaos.

From a decision-making standpoint, the potential pros do not compensate for the substantial cons. If a family must proceed, implement stringent safeguards: a fixed care plan with guaranteed nurse assignment, written escalation paths for missed visits, and a formal service agreement detailing visit frequency, response times, and cancellation policies. Require itemized, timely billing with independent verification of services rendered, and establish a fixed point of contact at the agency for rapid resolution. In the absence of these protections, the risk to a vulnerable child far outweighs any potential convenience.

In sum, for families navigating a Medicaid waiver with a special-needs child, this agency represents a risky bet. The lack of reliability and the billing concerns eclipse any potential benefits of in-home care. Strong recommendations point toward pursuing alternative providers with pediatric specialization, documented staff continuity, and transparent, enforceable billing practices. The right choice will offer predictable nurse visits, clear communication channels, and robust oversight - elements essential to safeguarding health, reducing caregiver burden, and ensuring that the home remains a secure, well-supported care environment.

Located in Yorktown, Virginia, this area offers a variety of dining options including Hoss's Deli, Chick-Fil-A, and Panda Express within close proximity. In addition, there are several cafes such as Starbucks and Panera Bread nearby for a quick bite or leisurely meal. Pharmacies like Kroger Pharmacy and Walgreens are easily accessible for any medication needs. For medical care, there are reputable physicians practices like Peninsula Women's Care and TPMG Orthopaedic Sports Medicine in the vicinity. Places of worship like Warwick United Church of Christ provide spiritual support for residents. The Newport News/Williamsburg International Airport is conveniently located for travel needs. Hospitals such as Riverside Regional Medical Center and Sentara CarePlex Hospital are also within a short distance for any healthcare emergencies. Lastly, entertainment options include the AMC Hampton Towne Centre 24 theater for movies and shows. Overall, this area offers a range of amenities and services that make it a well-rounded choice for senior living in Yorktown, Virginia.

Restaurants

• Hoss's Deli (0.6 miles)
• Chick-Fil-A (0.9 miles)
• Arby's (0.9 miles)
• Panda Express (1 miles)
• Second Street American Bistro (1 miles)
• The Cove Tavern (1.6 miles)
• Angelo's Steak & Pancake House (1.8 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1 miles)
• Starbucks (2.1 miles)
• Panera Bread (3.4 miles)
• Panera Bread (3.6 miles)

Pharmacies

• Kroger Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Riverside Pharmacy Services (1.5 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)

Physicians

• Peninsula Women's Care (1 miles)
• Oyster Oral and Facial Surgery (1 miles)
• Hampton Roads Eye Associates (1.2 miles)
• Associates of York (1.3 miles)
• TPMG Orthopaedic Sports Medicine (1.4 miles)
• Petersen, Agnieszka Dr - Tidewater Physicians Multispecialty Group Lung and Sleep Specialists (1.4 miles)
• Riverside Suburban Family Practice (1.5 miles)

Places of Worship

• Warwick United Church of Christ (2.5 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (3.1 miles)

Hospitals

• Riverside Regional Medical Center Employee Health (3.3 miles)
• Riverside Regional Medical Center (3.3 miles)
• Mary Immaculate Hospital Nursing (4.1 miles)
• Mih Bon Secours Gift S (4.1 miles)
• Sentara CarePlex Hospital (4.9 miles)

Theaters

• AMC Hampton Towne Centre 24 (3.5 miles)