Lifting a Blessing Hand Home Health Care

Pros

• The company consistently provided services to our special needs child through the Medicaid waiver.
• The nurses assigned to our family were highly reliable and always showed up for their scheduled shifts.
• The company effectively communicated with us and promptly addressed any concerns or issues we had.
• They accurately billed Medicaid insurance only for the services that were actually provided.
• Our family felt supported and cared for by this company throughout our experience with them.

Cons

• The company consistently failed to answer phone calls or address any concerns.
• The nurses assigned by the company were extremely unreliable, frequently failing to show up for scheduled shifts and rarely providing consistent care.
• It is evident that the company exploited Medicaid by billing for services that were never actually provided, displaying a dishonest and unethical behavior.

Review

Frustration and Mismanagement: The Troubling Experience of a Family with a Special Needs Child and Medicaid Waiver Services

Taking care of a special needs child requires immense dedication, compassion, and support. Sadly, for one family seeking assistance through a Medicaid waiver, the reality turned out to be quite different. It is disheartening to witness the shortcomings of this particular company that fails to uphold its responsibilities. From non-responsiveness to unreliable nurses and questionable billing practices, the experiences shared by this family highlight systemic issues that demand urgent attention.

At the core of any service provider-client relationship lies effective communication. Regrettably, this company's non-responsiveness to calls exhibited a lack of professionalism and concern for their clients. For a family already navigating the complexities of caring for their special needs child, being met with silence when seeking much-needed assistance only serves to exacerbate their already challenging circumstances. By failing to address concerns or provide updates promptly, the company displayed an alarming disregard for their clients' well-being.

Another major concern raised by this family was the reliability of the nurses assigned to them. Inexplicably, there were instances where nurses failed to show up without any prior notice (no call no show), leaving the family in a state of vulnerability and uncertainty. The importance of consistency in care cannot be overstated when it comes to providing support for a special needs child's specific requirements. However, with rarely consistent nurse assignments and constantly changing faces entering their home, these parents found themselves unable to establish trust or develop a routine.

Furthermore, revolving nurse assignments are not only disruptive but also hinder effective care coordination. Developing familiarity between caregivers and families is crucial in understanding the unique needs and preferences of each child. Constantly introducing new caretakers often leads to repetitive explanations regarding specific routines or medical protocols, which should otherwise be standardized through consistent nurse assignments. This lack of continuity in the provision of quality care further compounds the challenges faced by the family in question.

In a shocking turn of events, it was revealed that this company consistently billed Medicaid for services that were not even provided. The trust placed in Medicaid to allocate resources appropriately should never be taken lightly, particularly when it comes to families caring for special needs children. By billing for unrendered services, this company demonstrated a disturbing lack of integrity and an apparent disregard for both their clients and the Medicaid system as a whole. Such unethical behavior undermines the very essence of compassionate healthcare provision.

The experiences shared by this family serve as a stark reminder that systemic issues within the current framework need immediate attention. It is essential for regulatory bodies to recognize the shortcomings within companies operating under Medicaid waivers and take appropriate action to ensure accountability and proper service provision. Families should not have to traverse these obstacles while trying to secure appropriate support for their special needs children.

Navigating through the complexities of caring for a special needs child is challenging enough without having to contend with subpar service providers. This unfortunate family's experience sheds light on concerning issues such as non-responsiveness, unreliable nurse assignments, and questionable billing practices within this particular company. Urgent measures must be taken to address these systemic deficiencies, ensuring that families seeking assistance through Medicaid waivers receive competent care management and uphold their trust in the system designed to support them during these vulnerable times.

Located in Yorktown, Virginia, this area offers a variety of dining options including Hoss's Deli, Chick-Fil-A, and Panda Express within close proximity. In addition, there are several cafes such as Starbucks and Panera Bread nearby for a quick bite or leisurely meal. Pharmacies like Kroger Pharmacy and Walgreens are easily accessible for any medication needs. For medical care, there are reputable physicians practices like Peninsula Women's Care and TPMG Orthopaedic Sports Medicine in the vicinity. Places of worship like Warwick United Church of Christ provide spiritual support for residents. The Newport News/Williamsburg International Airport is conveniently located for travel needs. Hospitals such as Riverside Regional Medical Center and Sentara CarePlex Hospital are also within a short distance for any healthcare emergencies. Lastly, entertainment options include the AMC Hampton Towne Centre 24 theater for movies and shows. Overall, this area offers a range of amenities and services that make it a well-rounded choice for senior living in Yorktown, Virginia.

Restaurants

• Hoss's Deli (0.6 miles)
• Chick-Fil-A (0.9 miles)
• Arby's (0.9 miles)
• Panda Express (1 miles)
• Second Street American Bistro (1 miles)
• The Cove Tavern (1.6 miles)
• Angelo's Steak & Pancake House (1.8 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (1 miles)
• Starbucks (2.1 miles)
• Panera Bread (3.4 miles)
• Panera Bread (3.6 miles)

Pharmacies

• Kroger Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• Riverside Pharmacy Services (1.5 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.2 miles)

Physicians

• Peninsula Women's Care (1 miles)
• Oyster Oral and Facial Surgery (1 miles)
• Hampton Roads Eye Associates (1.2 miles)
• Associates of York (1.3 miles)
• TPMG Orthopaedic Sports Medicine (1.4 miles)
• Petersen, Agnieszka Dr - Tidewater Physicians Multispecialty Group Lung and Sleep Specialists (1.4 miles)
• Riverside Suburban Family Practice (1.5 miles)

Places of Worship

• Warwick United Church of Christ (2.5 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (3.1 miles)

Hospitals

• Riverside Regional Medical Center Employee Health (3.3 miles)
• Riverside Regional Medical Center (3.3 miles)
• Mary Immaculate Hospital Nursing (4.1 miles)
• Mih Bon Secours Gift S (4.1 miles)
• Sentara CarePlex Hospital (4.9 miles)

Theaters

• AMC Hampton Towne Centre 24 (3.5 miles)