Bon Air Home For Elderly in Stephens City, VA

Pros

• The staff at Crossroads at Bon Air are friendly, compassionate, and respectful, with a philosophy of kindness and support.
• The memory care unit delivers exceptional care.
• Hospice staff are absolutely amazing, and the director is friendly and understanding.
• The apartments are spacious with great amenities.
• The facility is very clean.
• The staff are helpful and friendly.
• The community is a shining light with top-notch nursing care and engaging, creative activities.
• The environment is friendly and active, with caring staff and a wide range of activities.
• Lea Gammon is recognized for communicating with families and going above and beyond to assist.

Cons

• The facility is chronically understaffed and struggles with hot water and dining-room leaks.
• There is a lack of male caregivers, leaving residents to wait in urine-soaked pants.
• Management appears to favor wealthier independent living guests, leaving assisted living concerns unaddressed.
• The food and dining are inconsistent and often tasteless, especially given the high monthly cost.
• Since the new ownership, there has been little improvement: all-new staff, poor response times, and no follow-through.
• Care and services reportedly declined over time, with Covid and staffing cited as excuses.
• Verizon-based internet, cable, and phone services are overpriced, slow, and frequently down.

Review

This community is best suited for seniors who want a memory care or assisted living environment delivered with genuine warmth, attentive advocacy, and a lively social calendar. Families consistently praise Crossroads/Crossings at Bon Air in Stephens City for staff who are patient, compassionate, and respectful, creating a sense of home even in challenging times. The memory care unit, in particular, earns high marks for caregiving that feels personal and engaged, with administrators and front-line staff who seem to treat residents as family. A clean, welcoming setting and a broad slate of activities help residents stay engaged, socially connected, and safe.

Those weighing alternatives should note who may struggle here. Several reviews flag staffing as an ongoing challenge in a market with broader shortages, and that can translate into slower response times or gaps in care. Maintenance and facility issues surface in some accounts - hot water reliability, leaks in the dining area, and the occasional lapse in building systems. Dining quality and consistency also receive mixed feedback, as does the perception of value given the monthly cost. Additional concerns include turnover at the management level and some limitations around bundled services that can affect overall experience, particularly for residents needing more intensive assistance or less independent living arrangements.

The strongest positives - the staff's advocacy for residents, the welcoming leadership, and the consistently clean, orderly environment - often offset the downsides. Families repeatedly note that caregivers genuinely care, communicate well, and treat residents with dignity, creating trust even when improvements are needed elsewhere. The calendar of activities and opportunities for social interaction help counterbalance any perception of isolation, and the depth of family gratitude toward specific team members underscores a culture of accountability and respect. In practical terms, the care experience here tends to feel relational and protective, which matters most when a resident's daily needs require subtle, proactive attention.

Memory care, in particular, benefits from a staffing ethos built on continuity and compassion, even as some reviewers suggest formalizing daily programming for cognitive and social stimulation. The notion that a certified recreation therapist could enhance daily structure is worth considering for families prioritizing predictable engagement. Still, the facility's memory care reputation rests on the observed kindness of staff, the ability to respond to emergencies with calm competence, and the sense that residents remain known and valued. That dynamic - caregivers who know residents well and families who feel heard - can dramatically influence a loved one's well-being, even when operational quirks arise.

For families evaluating options, several practical steps can clarify fit. Pending a tour, request a transparent staffing overview - ratios by shift, turnover rates, and a sense of how often aides interact with each resident. Probe the dining program: menu variety, consistency, and whether dietary needs are reliably met. Review the maintenance history and ask how urgent issues are triaged and resolved. Inquire about the exact services included in the monthly rate and what incurs additional charges, such as connectivity or activities fees, to avoid sticker shock. Finally, speak with a few current residents or family members about how concerns are addressed by management and whether they feel their voices matter.

Ultimately, Crossroads/Crossings at Bon Air stands as a compelling choice for families seeking a compassionate, community-focused environment with strong memory care support and a positive, affirming atmosphere. It is less ideal for those who cannot tolerate occasional staffing gaps, maintenance hiccups, or higher-than-average costs without clear, proactive communication and rapid problem resolution. When staffing stability, transparent management, and consistent dining quality align with a family's expectations and budget, this community becomes a standout option. In the right match, it can be a reliable, warm home where residents feel valued, engaged, and cared for every day.

Stephens City, Virginia, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With theaters like The Family Drive-In Theatre and Johnstone Family Theater nearby, residents can enjoy entertainment options close to home. Places of worship such as the Unitarian Universalist Church of the Shenandoah Valley provide opportunities for spiritual engagement. Numerous cafes like Starbucks and Panera Bread offer spaces for socializing and enjoying a cup of coffee. A selection of restaurants including Taco Bell, Roma, and Carrabba's Italian Grill offer diverse dining options. Pharmacies like Martin's Pharmacy and Lantz's Pharmacy are easily accessible for medication needs. Nearby physicians at facilities like Apple Blossom Family Practice provide healthcare services, while hospitals such as Winchester Rehabilitation Center are available in case of emergencies. Overall, Stephens City presents a well-rounded community with various resources to meet the needs of seniors looking for a peaceful and convenient location to call home.

Theaters

• The Family Drive-In Theatre (0.2 miles)
• Alamo Drafthouse Winchester (4.1 miles)
• Johnstone Family Theater (6.8 miles)
• AMC CLASSIC Apple Blossom 12 (7.4 miles)

Places of Worship

• Unitarian Universalist Church of the Shenandoah Valley (0.8 miles)
• New Life Christian Church (6 miles)
• College Park Church of Christ (7.8 miles)

Cafes

• Starbucks (1.3 miles)
• Panera Bread (6.6 miles)
• Starbucks (7.5 miles)
• Starbucks (7.7 miles)

Restaurants

• Taco Bell (1.3 miles)
• Roma (1.3 miles)
• Waffle House (1.4 miles)
• McDonald's (1.4 miles)
• Arby's (1.5 miles)
• McDonald's (3.3 miles)
• Carrabba's Italian Grill (4 miles)

Pharmacies

• Martin's Pharmacy (2 miles)
• Lantz's Pharmacy & Gifts (2.1 miles)
• Lantz's Pharmacy (2.1 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.5 miles)
• Va Lottery - Walmart (4.6 miles)
• CVS Pharmacy (6.9 miles)

Physicians

• VA Outpatient Clinic (3.9 miles)
• Apple Blossom Family Practice (6.1 miles)
• Apple Blossom Family Practice - Jessica P BYRD MD (6.1 miles)
• DaVita Winchester Dialysis (6.9 miles)
• Valley Vision Optometric Center (6.9 miles)
• Heart & Vascular Institute of Winchester (7 miles)
• Lee Clinic (7.1 miles)

Parks

• Rockland Park (8.3 miles)

Hospitals

• Winchester Rehabilitation Center (8.6 miles)