Quality Care @ Home in North Chesterfield, VA

Pros

• Quality Care @ Home is described as reliable and kind by clients.
• The staff are wonderful, responsive, and helpful.
• Latrice and her team provide excellent, compassionate, and professional in-home care.
• The agency quickly arranges caregiving, including overnight and weekend coverage when needed.
• Caregivers assist with a wide range of tasks, including meals, laundry, cleaning, and medication reminders.
• Families report peace of mind knowing loved ones are in good hands.
• The service is praised for being flexible and willing to work around busy schedules.
• Latrice is knowledgeable, warm, and highly responsive.
• The caregivers are courteous, dependable, and attentive to individual needs.
• The agency has made a meaningful positive impact on clients and their families.

Cons

• The staff were unprofessional and often late, with poor patient care and reports of theft.
• The agency was described as unreliable and untrustworthy, delivering disappointing care for vulnerable patients.
• They found the service poorly organized and in need of a better plan.
• The requirement to pay the entire monthly fee upfront before any service was rendered was criticized.
• The reviewers stated they would not recommend the company due to subpar care and punctuality issues, including valuables going missing.

Review

Quality Care @ Home in North Chesterfield is best for families seeking highly responsive, in-home support that feels intimately personal. The service shines when a loved one is recovering from surgery, coping with chronic illness, or managing dementia and requires steady daily routines, medical reminders, and practical help. The owner, Latrice, leads a small, dependable team whose strength is hands-on coordination and a genuine, family-like approach. For families that value quick mobilization, flexible scheduling, and ongoing communication from a dedicated caregiver manager, this agency often delivers peace of mind that a facility cannot.

Those with more rigid expectations may want to consider alternatives. A small but meaningful fraction of reviews flag punctuality and consistency issues, and there are isolated red flags around safety and reliability. Administrative friction also appears in comments about upfront full-month payments and gaps in invoicing. In short, the care can be outstanding, but the organizational rigor of a larger, more standardized operation may be preferable for families prioritizing predictability, ironclad billing practices, and uniform staffing across shifts.

The core strengths center on people-first care and rapid responsiveness. The agency can mobilize a caregiver quickly, including overnight coverage, which is a major asset for post-operative recovery, hospice transitions, or memory-care support that requires vigilant oversight. Caregivers are repeatedly praised for compassion, attentiveness, and practical help - med reminders, meal preparation, light housekeeping, and keeping the patient engaged. The owner and placement team are described as dependable and highly communicative, ready to adapt to medical appointments and shifting family needs. This practical, hands-on approach translates into real peace of mind for families juggling work, distance, and caregiving duties.

Reliability, however, hinges on the individual caregivers assigned, and that introduces risk. Several families report late arrivals or uneven performance among staff, and a few accounts surface concerns about theft or subpar patient care. Billing practices can add confusion, with mentions of upfront payments and inconsistent invoicing. Yet the enduring advantage remains Latrice's direct involvement, daily updates, and rapid problem-solving when schedules or care plans shift. When a caregiver lineup isn't a perfect match, the owner's proactive management often mitigates the impact, preserving the overall quality of care.

Best-fit scenarios emerge clearly: post-hospital or post-surgical recovery requiring steady, around-the-clock support; dementia or Alzheimer's care with medication prompting, daily engagement, and safety checks; and caregiver relief for families living at a distance who need scalable, compassionate oversight. Prospective clients should request a written care plan, a transparent staffing roster, and a clear billing process with defined rates and regular invoices. References should be checked, service-hour guarantees discussed, and a plan for substitutions if a preferred caregiver is unavailable should be established. This disciplined approach preserves the strengths while reducing the likelihood of disruption.

In short, Quality Care @ Home is a strong choice for families prioritizing immediacy, flexibility, and a deeply personal touch in home care. For those requiring a highly standardized system with guaranteed staffing and impeccable invoicing, alternatives may be more suitable. The decisive factor is tolerance for occasional organizational hiccups in exchange for high-caliber, responsive caregiving and persistent, direct oversight by a committed owner. For most families facing surgery, memory challenges, or frail-elder care with overnight needs, the practical benefits - peace of mind, concrete daily assistance, and rapid access to care - outweigh the drawbacks. A candid conversation with Latrice accompanied by a written plan should seal the decision.

This part of North Chesterfield, Virginia, offers a range of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several pharmacies nearby, accessing medication and healthcare supplies is easily accessible. Additionally, there are hospitals within a short distance in case of medical emergencies or regular check-ups. The area also boasts various parks where seniors can enjoy outdoor activities and relaxation. Numerous restaurants provide a variety of dining options, and cafes offer opportunities for socializing or enjoying a cup of coffee. Access to public transportation at Main Street Station and the GRTC Pulse makes it convenient to get around the area. Places of worship are also within close proximity for spiritual fulfillment. Overall, this part of North Chesterfield provides a well-rounded community suitable for senior living with its blend of healthcare services, recreational options, dining choices, and transportation accessibility.

Pharmacies

• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.8 miles)
• Rx3 Pharmacy (4.4 miles)
• Walgreens (4.8 miles)
• Rite Aid (4.8 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (4.9 miles)

Hospitals

• Hunter Holmes McGuire VA Medical Center (3.2 miles)
• Vcu Health System Authority (6.3 miles)
• Children's Hospital of Richmond at VCU (6.6 miles)
• VCU Critical Care Hospital (6.6 miles)
• Hospital Hospitality House (6.7 miles)
• VCU Medical Center Emergency Department (7.1 miles)
• Bon Secours Richmond Community Hospital (7.1 miles)

Parks

• Forest Hill Park (4.6 miles)
• Rockwood Park (5.7 miles)
• Barker Field Dog Park (6 miles)
• Dogwood Dell (6.1 miles)
• Libby Hill Park (6.1 miles)
• Chimborazo Park (6.3 miles)
• Brown's Island (6.5 miles)

Restaurants

• What-A-Burger (5.1 miles)
• Cook Out (5.1 miles)
• First Watch (5.6 miles)
• The Boathouse at Rocketts Landing (5.6 miles)
• Triple Crossing B (5.6 miles)
• Ay Caramba (5.7 miles)
• Dante's of Ironbridge (5.7 miles)

Physicians

• Bhatti Jawad Dr Virginia Pain Network And Clinics Richmond (5.1 miles)
• OrthoVirginia - Chippenham (5.2 miles)
• Midlothian Medical Care (5.3 miles)
• Dhakar Family Dentistry (6.2 miles)
• Bergen Nelson, MD, MS (6.5 miles)
• MCV Children's Pavillion (6.6 miles)
• Wickersham Jodi Hume Lee Transplant Clinic Richmond (6.6 miles)

Cafes

• Starbucks (5.6 miles)
• Quench (6.2 miles)
• Riverbend Coffee (6.3 miles)
• Ironclad Coffee Roasters (6.3 miles)
• Union Market (6.5 miles)
• Starbucks (6.6 miles)
• Lamplighter (6.7 miles)

Transportation

• Main Street Station (6.3 miles)
• GRTC Pulse - Convention Center (6.7 miles)

Places of Worship

• Central Baptist Church (6.7 miles)
• 31st Street Baptist Church (6.7 miles)
• Christadelphian Chapel (7 miles)
• Tikvat Israel Congregation (7.1 miles)
• Remnant Church (7.2 miles)

Theaters

• Cinema Cafe (7 miles)