Quality Care @ Home in North Chesterfield, VA

Pros

• Quality Care @ Home provides highly professional and compassionate caregivers.
• The staff are dependable, responsive, and attuned to each family’s needs.
• Latrice and her team are knowledgeable, caring, and flexible, coordinating care around medical appointments and routines.
• Families report peace of mind knowing their loved ones are in good hands.
• Caregivers are described as earth angels, offering kindness and heartfelt support.
• The agency communicates clearly and works around clients’ schedules, delivering reliable care.
• The services are life-changing for caregivers, giving them relief and the ability to focus on loved ones.

Cons

• The staff were unprofessional and consistently late, with reports of theft and poor patient care.
• Quality Care at Home was described as unreliable and untrustworthy, delivering disappointing care for vulnerable patients.
• The agency required the full payment for the month upfront before services were rendered.
• The agency was not well organized; clients reported no invoices and being told what to pay instead.
• They would not recommend this company.

Review

Quality Care @ Home in North Chesterfield, VA is best suited for families that want a warm, hands-on in-home care solution delivered by a highly responsive, owner-led team. It works especially well for seniors recovering from surgery, managing chronic conditions, or living with dementia or Parkinson’s who prefer to stay at home with regular help for daily tasks, medication prompts, light housekeeping, and meal preparation. The agency shows particular strength in mobilizing quickly, often arranging 24/7 or overnight care within days, and in coordinating care around medical appointments such as physical therapy. For families who value personal attention, consistent caregiver relationships, and a sense of continuity in daily routines, Quality Care @ Home provides a compelling, practical path to sustaining independence at home.

Those who should consider alternatives are families where meticulous invoicing, formalized billing, and ironclad guarantees of punctuality are nonnegotiable. Several reviews flag issues with organization, late arrivals, and the absence of clear invoices, plus occasional reports of theft and untrustworthy behavior. While these complaints are not universal, they signal real risk for households that require flawless administrative processes or strict cost controls. For care goals that rely on a large, highly standardized agency footprint, predictable staff rosters, or guaranteed primary caregivers with perpetual scheduling, other providers may deliver more consistency on those fronts. If transparency around charges and a tightly engineered workflow are paramount, a cautious comparison with other options is prudent.

The core advantages of Quality Care @ Home are vividly affirmed in the field reports. Families repeatedly praise Latrice, the owner, and her team as compassionate, professional, and extremely reliable when it counts. Caregivers are described as attentive, patient, and skilled at keeping clients engaged during recovery from surgery or in ongoing daily living support. The ability to tailor services, ranging from medication reminders and mobility assistance to light housekeeping, meal prep, and laundry, helps families minimize disruption while preserving dignity and autonomy. The proximity to home-based care, the hands-on presence of dependable caregivers, and the willingness to work around medical schedules, including therapy sessions, offer tangible peace of mind that is hard to match in facility settings.

In practice, the positives often offset the notable drawbacks by delivering outcomes that matter most to families: safety, reassurance, and continuity. The reviews consistently highlight quick placements, flexible scheduling, and a caregiver network capable of stepping in with little notice. When crises arise, overnight coverage for hospice, support during cancer treatment, or post-surgical rehab, the team responds with urgency and care that families remember. The personal touch, daily check-ins, ongoing communication with relatives, and a readiness to adjust care plans as needs evolve, translates into fewer worries for caregivers who must balance work, children, and aging parents. In short, the emotional and practical benefits tend to outweigh the organizational hiccups reported by a minority of clients.

Yet the landscape is not uniformly flawless. The standout strength, the intimate, responsive service, can clash with concerns about administrative consistency. A subset of reviewers describes inconsistent organization, late shifts, and sometimes incomplete reporting of fees. For families already stretched thin by caregiving stress, these gaps can transform a good relationship into real friction unless addressed proactively. The upfront payment model, with substantial monthly sums due before services render, is another red flag for those who want explicit, itemized invoices and predictable billing cycles. These cautions mean disciplined families should conduct careful due diligence: request formal agreements, insist on written schedules and invoicing, and seek a clear back-up plan if a caregiver is unavailable.

For a practical decision, prospective clients should start with a candid needs assessment and a concrete questions list. Confirm whether 24/7 coverage or flexible daytime care is available in the specific weeks of need, and ask for caregiver matching criteria so personality and routines align with the loved one. Request a written care plan that outlines tasks, medication support, and therapy coordination, plus a transparent billing outline with itemized invoices, cancellation policies, and expectations around deposits. Ask for references from families with similar needs and request a trial period or a defined ramp-up phase to gauge compatibility. Ensure there is a clear backup plan and a contact point who can respond rapidly to concerns, even if located out of state.

Overall, Quality Care @ Home offers a compelling option for families prioritizing compassionate, individualized home care and rapid mobilization. The agency’s personnel, especially Latrice and the caregivers highlighted across many reviews, bring warmth, reliability, and real-world adaptability to complex care journeys, from post-operative recovery to hospice support. When a home-based path is preferred and the need is for consistent, attentive human presence over rigid institutional care, this provider stands out as a strong, practical choice. However, for households where invoicing transparency, organizational rigor, and guaranteed punctuality are nonnegotiable, it is essential to compare alternatives and insist on clear, formalized terms before committing. For most families seeking to preserve independence at home with a trusted, flexible team, Quality Care @ Home remains a highly defensible option worth pursuing.

This part of North Chesterfield, Virginia, offers a range of amenities and services that may be appealing to seniors looking for a comfortable and convenient living environment. With several pharmacies nearby, accessing medication and healthcare supplies is easily accessible. Additionally, there are hospitals within a short distance in case of medical emergencies or regular check-ups. The area also boasts various parks where seniors can enjoy outdoor activities and relaxation. Numerous restaurants provide a variety of dining options, and cafes offer opportunities for socializing or enjoying a cup of coffee. Access to public transportation at Main Street Station and the GRTC Pulse makes it convenient to get around the area. Places of worship are also within close proximity for spiritual fulfillment. Overall, this part of North Chesterfield provides a well-rounded community suitable for senior living with its blend of healthcare services, recreational options, dining choices, and transportation accessibility.

Pharmacies

• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.8 miles)
• Rx3 Pharmacy (4.4 miles)
• Walgreens (4.8 miles)
• Rite Aid (4.8 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (4.9 miles)

Hospitals

• Hunter Holmes McGuire VA Medical Center (3.2 miles)
• Vcu Health System Authority (6.3 miles)
• Children's Hospital of Richmond at VCU (6.6 miles)
• VCU Critical Care Hospital (6.6 miles)
• Hospital Hospitality House (6.7 miles)
• VCU Medical Center Emergency Department (7.1 miles)
• Bon Secours Richmond Community Hospital (7.1 miles)

Parks

• Forest Hill Park (4.6 miles)
• Rockwood Park (5.7 miles)
• Barker Field Dog Park (6 miles)
• Dogwood Dell (6.1 miles)
• Libby Hill Park (6.1 miles)
• Chimborazo Park (6.3 miles)
• Brown's Island (6.5 miles)

Restaurants

• What-A-Burger (5.1 miles)
• Cook Out (5.1 miles)
• First Watch (5.6 miles)
• The Boathouse at Rocketts Landing (5.6 miles)
• Triple Crossing B (5.6 miles)
• Ay Caramba (5.7 miles)
• Dante's of Ironbridge (5.7 miles)

Physicians

• Bhatti Jawad Dr Virginia Pain Network And Clinics Richmond (5.1 miles)
• OrthoVirginia - Chippenham (5.2 miles)
• Midlothian Medical Care (5.3 miles)
• Dhakar Family Dentistry (6.2 miles)
• Bergen Nelson, MD, MS (6.5 miles)
• MCV Children's Pavillion (6.6 miles)
• Wickersham Jodi Hume Lee Transplant Clinic Richmond (6.6 miles)

Cafes

• Starbucks (5.6 miles)
• Quench (6.2 miles)
• Riverbend Coffee (6.3 miles)
• Ironclad Coffee Roasters (6.3 miles)
• Union Market (6.5 miles)
• Starbucks (6.6 miles)
• Lamplighter (6.7 miles)

Transportation

• Main Street Station (6.3 miles)
• GRTC Pulse - Convention Center (6.7 miles)

Places of Worship

• Central Baptist Church (6.7 miles)
• 31st Street Baptist Church (6.7 miles)
• Christadelphian Chapel (7 miles)
• Tikvat Israel Congregation (7.1 miles)
• Remnant Church (7.2 miles)

Theaters

• Cinema Cafe (7 miles)