Information last verified:
524 Pisgah Church Road, Rice, VA 23966
For more information about senior living options: (844) 490-3973
Second Chances is a great place to receive mental help for adults and children. The agency and the wonderful staff provided psychiatric and outpatient services and helped families become independent. Because of Second Chances, clients learned to care for their children and saw improvements in home behaviors. One happy client thanks Second Chances for the changes in their lives and household. The reviewer recommends trying Second Chances and promises you will not be disappointed.
The place is horrible and absolutely disgusting; they allegedly treated the reviewer’s son and the reviewer horribly and only cared about money. They are described as a cash cow rather than providing care for crisis programs, and the reviewer claims to have recordings of all calls. The place should be shut down; the counselors are horrible and never answer the phone; they bill insurance for services not completed; months are wasted and families have to start over. The organization is a mess inside and out; they only care about money; the only good reviews are allegedly from their own employees. The company is accused of lying; they only care about insurance payments; the owner allegedly lies to clients, never returns calls, and does not schedule therapy appointments; people have to chase them down. They are said to cause hopelessness and perhaps contribute to suicide rates. BBB should check this place out ASAP. The worst experience described includes staff missing appointments, double-booking, and losing the child’s contact information including the social security number; the business is labeled unprofessional.Second Chance in Rice, VA is best suited for families seeking affordable outpatient mental health support where cost and access trump flawless coordination. The program can still deliver on basic psychiatric services and independent-skills guidance for adults and children, but only for those who are willing to actively oversee care, press for timely communication, and validate every billing item. In practice, that means a family ready to act as a constant advocate, tracking appointments, and demanding accountability more than trusting a smooth, turnkey experience.
Those who require consistently reliable scheduling, transparent billing, and staff who reliably listen and follow through should consider alternatives. The strongest warning signs show up when expectations hinge on steady counselor availability and proactive case management; in several accounts, clients faced long gaps between visits, missed appointments, or unreturned calls. For families with urgent or ongoing mental health needs, the absence of predictable responsiveness can undermine progress and erode trust in the provider’s ability to support a sustained plan of care.
On the upside, a minority of reviewers credit Second Chance with genuine warmth and the capacity to help families gain footing, cases where psychiatric services and outpatient supports were navigated with care and the home environment improved as a result. Those positive experiences illustrate that the organization can mobilize helpful professionals and deliver meaningful gains for some families. Yet these successes feel episodic rather than systemic, and they are consistently outweighed by the louder, longer-standing complaints about how care is managed and billed.
The most consequential drawbacks cluster around organizational chaos and service gaps. Accounts frequently describe counselors who do not answer phones, miss appointments, or cancel without timely notice. Billing concerns recur, including claims for services not completed and questions about whether the insurance payments being sought are appropriate. Several reviews point to leadership around billing and scheduling as unresponsive or opaque, with threats of misrepresentation or miscommunication about what services were actually provided. The pattern of unreliable administration magnifies every clinical shortcoming, making it hard to trust that a plan will be implemented as intended.
Families weighing this option should demand concrete, enforceable guarantees before enrollment. Seek a single point of contact for coordination, a written care plan with explicit milestones, and a clear billing agreement that itemizes what is billed and when. Request licensure verification, inquire about staff turnover and ongoing training, and ask for recent references from families with similar needs. It’s prudent to compare this provider against other local options in terms of appointment availability, continuity of care, and demonstrated outcomes, especially for pediatric or adolescent service lines where consistency is critical.
Bottom line: the published experiences show meaningful concerns about reliability, communication, and billing that are too persistent to overlook. While Second Chance can deliver helpful, compassionate care in specific cases, the risk that routine scheduling failures and opaque billing will undermine progress is high enough to counsel caution. For families with tighter thresholds for reliability and accountability, exploring alternatives with stronger operational track records is strongly advised, and using this provider as a last-resort option only after careful, capped trial terms and explicit guarantees are secured.
11 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Second Chance in Rice, VA is a cozy and inviting board and care home that offers a comfortable living environment for seniors in need of assistance with their daily needs. Our fully furnished rooms provide a home-like atmosphere, while our dedicated staff provides personalized care and support.
Residents at Second Chance can enjoy delicious meals served in our dining room, where special dietary restrictions are taken into consideration. Our talented chefs prepare nutritious meals to cater to individual dietary needs, ensuring that all residents receive the appropriate nourishment they require.
We understand the importance of maintaining an active and fulfilling lifestyle, which is why we offer scheduled daily activities to keep our residents engaged and entertained. From social events to exercise classes, there is always something exciting happening at Second Chance.
Our caring staff is available around the clock to assist with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident's medical needs are met promptly.
At Second Chance, we know how crucial it is for residents to maintain their independence and stay connected. That's why we provide amenities such as Wi-Fi/high-speed internet and telephone services so that residents can easily communicate with loved ones or browse the internet at their convenience.
Additionally, our community boasts beautiful outdoor spaces where residents can relax or engage in gardening activities. For those who require transportation for medical appointments or other needs, we offer transportation arrangements for their convenience.
Located near four parks and one place of worship, Second Chance provides easy access to recreational activities and spiritual resources for our residents' enjoyment.
Choose Second Chance in Rice, VA for a warm and compassionate assisted living experience filled with amenities that prioritize comfort and quality care.
Second Chance is located at 524 Pisgah Church Road, Rice, VA 23966 in Prince Edward County, Virginia
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