524 Pisgah Church Road, Rice, VA 23966
For more information about senior living options: (844) 490-3973
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Second Chances is a great place to receive mental help for adults and children. The agency and the wonderful staff stepped up and guided families with psychiatric services and outpatient services. Because of Second Chances, families learn to care for their children and see improvements in their children's behaviors at home. The reviewer thanks Second Chances for the changes in their lives and household. The reviewer encourages others to try Second Chances, promising they will not be disappointed.
The place is described as horrible and disgusting, with claims that their son was treated horribly and that staff only cared about money. They allege the organization is a cash cow that prioritizes profit over care. They believe the place should be shut down. The counselors are described as horrible and never answer the phone. They accuse the agency of billing insurance for services that were not completed. They say months were wasted and they have to start over. They characterize the organization as a mess inside and out and advise others not to waste time dealing with them. They claim only money matters to the agency; the only good reviews come from employees. They allege owner Ms Mason lies about caring and never returns calls or makes therapy appointments. They report having to chase staff down to do their job, including incidents where Chanel missed appointments, double-booked, and lost contact information. They describe the experience as unprofessional and wasteful of time, with no return calls or emails. They say the experience is the worst they have ever had.The collection of reviews presents a highly polarized portrait of this organization, with a large contingent of critics painting a picture of a practice that feels more focused on money than on care. Many reviewers describe themselves and their families as having endured "horrible" treatment, with claims that staff and leadership prioritized billing and insurance over actually delivering services. Some reviewers rally the charge with forceful language - calling the place a "cash cow," accusing it of lying to clients, and alleging that Medicaid concerns and validation complaints exist behind the scenes. A recurring fear among these voices is that the organization uses crisis moments as leverage to push financial concerns rather than provide steady, compassionate care.
A common thread in the negative accounts is poor communication and chronically unreliable scheduling. Several reviewers recount counselors who don't answer the phone, miss appointments, or double-book without notice. One family describes a cascade of missed commitments after initial intake, with staff failing to follow through and leaving them to chase down what should have been straightforward arrangements. There are specific mentions of a staff member - Chanel - who showed up for one appointment and then failed to keep subsequent ones, including broken promises about rescheduling, losing contact information, and even losing sensitive data like a child's social security number. The pattern described is one of persistent unprofessionalism and a lack of basic organizational reliability.
The emotional and practical toll on families is another dominant theme. Reviewers say precious months were wasted while their children remained in limbo, forcing them to start over with new providers. The sense conveyed is of continuing frustration as promises go unmet, services are billed without clear completion, and families feel compelled to "chase" the organization for accountability. Several comments imply that this ongoing mismanagement exacerbates the very crises the organization is supposed to address, with some parents arguing that the situation can contribute to hopelessness or even worsen mental health outcomes in already vulnerable youths. The fear expressed in these accounts is not just about inconvenience; it's about the potential danger of a system that fails to provide reliable care when it's most needed.
Ethical concerns and accusations about motives appear frequently in the critiques. Phrases like "they only care about money," "the owner lies," and "ppl and places like this" frame the organization as being driven by financial incentives rather than client welfare. Some reviewers allege that the owner (Ms. Mason) is deceptive - promising help or calls that never materialize - and that the overall culture tolerates or even enables such behavior. A subset of critics argues that billing practices are improper or that services are not delivered as claimed, suggesting a broader pattern of exploitation or neglect rather than isolated incidents. These accounts underscore a deep mistrust that anxiety about finances and insurance coverage eclipses the duty to provide reliable therapeutic support.
Against the strong negative chorus, there is at least one contrasting voice that offers a glow of positive experience. This reviewer describes Second Chances as a "great place" to receive mental health support for both adults and children, saying that families in need were not turned away and that the agency provided psychiatric services, outpatient programs, and guidance toward greater independence. The account credits the staff with improving household behavior and family dynamics, claiming that the organization helped them learn to care for their children more effectively. It is a stark counterpoint to the majority of complaints, and it is framed as a sincere invitation to others to try the services for themselves, with assurances that outcomes could be positive when engagement occurs.
Some reviewers urge regulatory or consumer protection scrutiny, with calls for Better Business Bureau oversight and a demand that others verify the legitimacy and reliability of the services offered. The tone here is one of warning: beware of unreturned calls, lost paperwork, and inconsistent follow-through, all of which are portrayed as systemic rather than isolated missteps. The Chanel incident is highlighted as a telling example - an initial engagement that devolved into repeated cancellations, miscommunications, and a failure to safeguard sensitive information. These comments contribute to a larger image of organizational chaos, prompting readers to proceed with caution and to conduct their own due diligence before committing to services.
Overall, the narratives converge on a picture of a service that is deeply contentious and uneven in its delivery. A large portion of the feedback vividly paints a practice plagued by poor communication, unreliable scheduling, and a perceived prioritization of billing over client care. Accompanying these concerns are charges of manipulation and misinformation from leadership, which amplify the sense of risk for families already navigating mental health challenges. Yet within these strong criticisms lies at least one strong endorsement, illustrating that experiences can vary dramatically depending on the staff, the case, and the moment - leaving prospective clients with a complicated decision to make. If you're considering engaging with this organization, the reviews suggest you should gather documentation, confirm scheduling and services in writing, and prepare to advocate vigorously for clear communication and accountability.
11 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Second Chance in Rice, VA is a cozy and inviting board and care home that offers a comfortable living environment for seniors in need of assistance with their daily needs. Our fully furnished rooms provide a home-like atmosphere, while our dedicated staff provides personalized care and support.
Residents at Second Chance can enjoy delicious meals served in our dining room, where special dietary restrictions are taken into consideration. Our talented chefs prepare nutritious meals to cater to individual dietary needs, ensuring that all residents receive the appropriate nourishment they require.
We understand the importance of maintaining an active and fulfilling lifestyle, which is why we offer scheduled daily activities to keep our residents engaged and entertained. From social events to exercise classes, there is always something exciting happening at Second Chance.
Our caring staff is available around the clock to assist with activities of daily living, such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that each resident's medical needs are met promptly.
At Second Chance, we know how crucial it is for residents to maintain their independence and stay connected. That's why we provide amenities such as Wi-Fi/high-speed internet and telephone services so that residents can easily communicate with loved ones or browse the internet at their convenience.
Additionally, our community boasts beautiful outdoor spaces where residents can relax or engage in gardening activities. For those who require transportation for medical appointments or other needs, we offer transportation arrangements for their convenience.
Located near four parks and one place of worship, Second Chance provides easy access to recreational activities and spiritual resources for our residents' enjoyment.
Choose Second Chance in Rice, VA for a warm and compassionate assisted living experience filled with amenities that prioritize comfort and quality care.
Second Chance is located at 524 Pisgah Church Road, Rice, VA 23966 in Prince Edward County, Virginia
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