Information last verified:
918 27th Street, Newport News, VA 23607
For more information about senior living options: (844) 490-3973
Open Arms Healthcare is caring, professional, and consistently puts clients first, creating a warm and supportive environment. The staff is very professional, dependable, and courteous, with Camaya and Candace praised for their excellent service. The agency steps in to reduce family stress by providing care that matches the loved one’s personality. Candice and Camaya clearly explain the care plan and invite input from the family. The company is reliable and provides detailed monthly training for staff, ensuring quality care. The team delivers outstanding dementia care, enabling families to manage daily activities and work with less hands-on involvement. Open Arms Healthcare provided great care and caregivers that the mom enjoyed.
They were not satisfied at all and would not recommend this company to anyone for their loved ones.Open Arms Adult Home in Newport News, VA is best suited for families seeking dependable, compassionate in-home care support that blends hands-on daily assistance with active involvement in care planning, particularly when dementia care or other ongoing health needs are in play. The model resonates with households that want a steady, professional caregiving team who can reduce the day-to-day burden on family members while keeping a loved one engaged, comfortable, and supported. It works well for families who value a caregiver relationship that can be matched to personality and preferences, and who appreciate structured training and oversight that translate into reliable, respectful care.
Those weighing alternatives should consider whether a higher level of medical oversight or a more traditional, facility-based setting is essential. If 24/7 on-site nursing or a more formal medical environment is non-negotiable, a full-service assisted living or skilled nursing facility may be a stronger fit. For families seeking the steadiness of a larger agency with potentially broader caregiver pools or more predictable scheduling, exploring other reputable providers could be prudent. A single negative experience exists alongside a slate of highly positive ones, highlighting the importance of clear expectations, consistent caregiver assignments, and transparent communication from the outset.
The strongest advantages center on the staff’s professionalism and the depth of personalized care. Reviewers consistently describe the team as caring, professional, dependable, and courteous, with a genuine respect for clients and their families. The ability to explain the care plan, invite family input, and tailor matches, often noting that an aide aligns well with the loved one’s personality, contributes to smoother daily routines and stronger rapport. Ongoing monthly staff training, paired with a collaborative care approach, translates into care that feels deliberate rather than transactional. The practical payoff is visible in reduced family stress and a smoother flow of daily activities, especially for dementia care where patience, consistency, and attunement matter.
A standout credential is the way Open Arms bridges care with broader healthcare touchpoints. Several reviews mention referrals from Sentara, underscoring credibility and an ability to integrate with hospital or medical guidance. Moments when families describe “the perfect aide” and “mom enjoying the people who care for her” speak to a caregiver ecosystem that is not merely tasked with tasks but invested in the emotional and social comfort of the client. The combination of compassionate care, reliable staffing patterns, and clear, collaborative planning creates a robust platform for sustained in-home support, particularly for aging relatives who resist institutional moving without compromising safety.
The occasional caveat centers on a singular negative rating. One reviewer expressed clear dissatisfaction and would not recommend the service, signaling that experiences can diverge and that unmet expectations may occur. This outlier should be weighed against the broader pattern of praise, but it also serves as a reminder to pursue a detailed intake, set explicit success criteria, and maintain ongoing checks on caregiver fit. Since caregiving is inherently personal, the possibility of a mismatch, whether in personality, communication style, or daily rhythm, exists and should be addressed early through a formal mechanism to switch caregivers if needed.
Given the prevailing strengths, the pros overwhelmingly offset the potential drawbacks, particularly for families prioritizing stability, empathy, and collaborative care. The key to maximizing outcomes lies in leveraging the care planning process: insist on a written care plan, periodic reviews, and a clear process for updating goals as needs evolve. Request a trial period with a specific caregiver, and establish a preferred communication cadence with the agency to prevent drift. For those with dementia or chronic care needs, Open Arms offers a credible, experience-driven pathway to sustained independence at home, backed by staff development, documented care plans, and a proven ability to relieve caregiver burden. In the right match, this community stands out as a practical, trusted choice.
5 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (11 miles away) Norfolk International (13 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Open Arms Adult Home in Newport News, VA is a compassionate and comfortable board and care home for seniors in need of assistance with daily living activities. Our community is fully furnished and provides a warm and inviting atmosphere for our residents.
At Open Arms Adult Home, we understand the importance of maintaining an active and social lifestyle, which is why we offer scheduled daily activities to keep our residents engaged and entertained. Our dedicated staff provides assistance with bathing, dressing, transfers, and medication management, ensuring that all personal needs are met.
We prioritize the health and well-being of our residents by coordinating with healthcare providers and offering diabetes diet options. Special dietary restrictions are also accommodated to ensure that each resident's nutritional needs are met. Additionally, meal preparation and service are provided to make dining a convenient and enjoyable experience.
Our community offers various amenities such as a dining room where residents can enjoy their meals together. We also have a beautiful outdoor space where residents can relax, walk around, or engage in gardening. Wi-Fi/high-speed internet access is available throughout the facility to keep our residents connected with loved ones.
For added convenience, Open Arms Adult Home assists with move-in coordination and transportation arrangements for medical appointments. We are located near parks, pharmacies, physicians' offices, restaurants, places of worship, and other essential services.
Overall, at Open Arms Adult Home in Newport News, VA, we strive to provide personalized care in a warm and welcoming environment where seniors can feel safe and supported while enjoying an independent lifestyle.
Open Arms Adult Home is located at 918 27th Street, Newport News, VA 23607 in Newport News city, Virginia
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