SYNERGY Home Care of Leesburg, VA

Pros

• Sedrika is an angel in a blue dress - professional, engaging, and quick to help.
• Mark is easy to talk with, punctual, and offers great suggestions for things to see.
• The staff are extremely nice, helpful, and respectful.
• Laura Gomez was amazing with the toddler and handled the dog and home routine smoothly.
• Peter Chung demonstrates great empathy for veterans and helped with VA benefits.
• Peter Chung is a friendly, knowledgeable greeter who introduced the family to Synergy and answered questions.
• Catie, the Client Care Director, coordinates needs amazingly and is highly knowledgeable.
• The caregivers are proactive, pleasant, kind, and have a true caregiver's heart.
• The team provides personalized service and is flexible with last-minute changes.
• Synergy truly cares about the elder population and delivers professional, thorough, and courteous care.

Cons

• The reviewer states that the company wasn't responsible and failed to confirm a scheduled aide, with no callback after multiple calls.
• The aide reportedly couldn't find the address, even after detailed directions, and no one arrived.
• The reviewer notes that the office staff struggles with a language barrier, which negatively affected the experience.
• In another review, the transition home was hampered by transportation issues for the caregiver, leading to delays and higher costs, described as a disaster.

Review

Synergy Home Care of Leesburg presents a picture of a company built on genuine care and personal connection, with a wide spectrum of client experiences that stretch from frustrating scheduling snafus to consistently outstanding caregiving. On balance, many clients sing the praises of the team's compassion, reliability, and willingness to go the extra mile, while also acknowledging that communication and logistics can sometimes fall short. The overarching thread is a company that attracts caregivers who are highly committed to making a real difference in people's lives, alongside office staff who can be uneven when it comes to organization and clarity.

One recurring theme is the importance of dependable scheduling and clear communication. In at least one case, a prospective aid was never confirmed after multiple phone calls, leaving a family anxious about who would arrive for a medical procedure. The situation deteriorated further when the aide who finally called just before arrival could not locate the address, reportedly guided by a GPS that directed her to a different location. The reviewer ultimately had to rely on their own resources to transport a husband with Parkinson's to the appointment. This instance serves as a cautionary note about the critical role that timely confirmations, precise directions, and reliable transport coordination play in home-care arrangements. It underscores how, even in a company with many glowing reviews, a single misstep in logistics can have serious real-world consequences.

Despite that hiccup, the agency is frequently celebrated for hiring caregivers who exceed expectations. Sedrika, described as an "absolute Angel in a Blue Dress," stands out as a prime example. Reviewers praise Sedrika as professional, engaging, sharp, and capable of taking on tasks with gusto, consistently stepping up to support clients. Another caregiver who earned high marks is Laura Gomez, who worked with a family and their toddler with remarkable skill. Laura's ability to manage a lively household - attending to a high-energy dog, planning meals, ensuring naps, and guiding play - made a lasting impression, turning a potentially chaotic day into a calm, well-run experience. The cleaners' ability to handle an already busy household in stride further reinforced how a strong team can make caregiving feel seamless and reassuring.

Reliability and warmth in caregiving are also captured in several other testimonials. Mark, described as easy to talk with, is noted for offering thoughtful suggestions about local activities and sights, which helped create meaningful engagement beyond basic care. He is cited as never late and consistently present on scheduled days, illustrating how personal chemistry and punctuality can deeply affect a client's sense of security and happiness. Another caregiver, Tania, is highlighted for her exceptional skill and dedication - showing special appreciation for the way she handles daily routines, including helping with showers and transfers for an elderly client. The testimonial emphasizes Tania's energy, patience, and the joy she brings to her role, underscoring the impact of a caregiver who truly treats caring as a calling.

Beyond the day-to-day caregiving, Synergy Home Care of Leesburg earns high praise for the way it connects families with broader resources and supports. One standout story revolves around Peter Chung, a veteran who served as Army Medic, who appears repeatedly as a compassionate, knowledgeable liaison. Clients speak of Peter as a gracious greeter and a knowledgeable guide who explained how the care system works, helped secure VA benefits, and remained in touch after discharge to ensure all needs were met. His interactions, along with those of Catie, the Client Care Director, are described as central to coordinating care, aligning caregiver assignments, and maintaining a steady line of communication. The admiration for Peter and Catie extends to noting their professionalism, enthusiasm, and ability to manage both caregiving logistics and emotional support for families navigating difficult transitions.

There is also a strong sense of pride in the leadership of the Leesburg operation. Families repeatedly mention Felix and Sabita as the owners who built a caregiving business grounded in careful hiring and training. The team's stability is echoed in stories about the caring, proactive staff who take ownership of client well-being. For instance, one reviewer describes how caregivers, under the guidance of Catie and Peter, are extended to families in a way that exceeds typical expectations, offering both practical help with meals and household tasks as well as the emotional support that makes a home-based care plan feel truly personal. The same reviewer highlights the contrast with other caregivers seen in the past, noting that Synergy's approach stands apart in its combination of thorough training, attentive supervision, and a heartfelt commitment to clients.

Taken together, the reviews portray Synergy Home Care of Leesburg as a company capable of delivering deeply compassionate, individualized care, marked by meaningful relationships between clients and caregivers. The strongest testimonials center on caregivers who demonstrate reliability, warmth, and initiative - people like Sedrika, Laura, Mark, and Tania - whose efforts are remembered with gratitude. They also celebrate the corporate team that makes those relationships possible: Peter Chung, Catie, and the leadership of Felix and Sabita, whose dedication to staff development and client well-being helps create a service that many families come to rely on during some of their most challenging moments. While there are valid cautions about scheduling and logistics, the consistent thread is a company that can transform home care into a partnership built on trust, skill, and a genuine desire to help loved ones thrive at home.

This part of Leesburg, Virginia offers a variety of amenities and services that may appeal to seniors looking for a vibrant community to call home. With several cafes, restaurants, and pharmacies within close proximity, residents have convenient access to dining options and healthcare services. Additionally, the presence of reputable physicians and hospitals nearby provides peace of mind for any potential health needs. The area also boasts beautiful parks and recreational spaces such as Philip A. Bolen Memorial Park and Potomac Station Playground, offering opportunities for outdoor activities and leisurely strolls. For those who enjoy cultural outings, Alamo Drafthouse One Loudoun theater is just a short drive away. Overall, this part of Leesburg offers a well-rounded living environment with essential amenities within reach for seniors seeking a comfortable and engaging lifestyle.

Cafes

• Roots 657 (0.2 miles)
• Shoe’s Cup and Cork (6.1 miles)
• Starbucks (6.2 miles)
• Panera Bread (6.4 miles)

Restaurants

• Cowbell Kitchen (1 miles)
• One Stop Deli (5.1 miles)
• Rocky Point Creamery (5.1 miles)
• Solo NY Pizza (5.3 miles)
• Flying Ace Farm (5.9 miles)
• Leesburg Public House (6 miles)
• Chick-Fil-A (6 miles)

Physicians

• Metropolitan Psychiatric Group (3.9 miles)
• Point of Rocks Surgery Center (5.8 miles)
• Loudoun Hospital Center (5.9 miles)
• Nauman Akhtar, MD MBA (6 miles)
• Leesburg Orthopedics (6 miles)
• Pediatric Healthcare (6.1 miles)
• MyEyeDr (6.2 miles)

Hospitals

• Inova Loudoun Hospital (5.9 miles)

Parks

• Philip A. Bolen Memorial Park (6.2 miles)
• Potomac Station Playground (7.3 miles)
• Sugarloaf Mountain (8.3 miles)
• Bles Park (10.3 miles)
• Trailside Park (10.4 miles)
• Out (12 miles)
• Franklin Park (12.2 miles)

Pharmacies

• Rx Ally (6.3 miles)
• Giant Pharmacy (6.3 miles)
• CVS Pharmacy (6.6 miles)
• Walgreens (6.6 miles)
• Express Care Pharmacy (6.7 miles)
• Walgreens (6.7 miles)
• Walgreens (7.7 miles)

Places of Worship

• Cornerstone Chapel (8.4 miles)

Transportation

• Leesburg Executive Airport (8.7 miles)
• Loudoun County Transit - Leesburg Park & Ride (9.1 miles)

Theaters

• Alamo Drafthouse One Loudoun (11.2 miles)