Elden Terrace Apartments

Pros

• The leasing office is described as professional, responsive, and knowledgeable, making the process smooth and stress-free.
• Efrain is praised for being helpful and knowledgeable about the community during the application process.
• Delvy is noted as extremely professional, giving a thorough tour, presenting options, and answering questions in depth.
• The application-to-move-in process is reported to take less than 48 hours and be very clear.
• The renovated apartments are described as stunning and worth the investment.
• Reviewers felt welcomed by the leasing office.
• The staff provide excellent customer service and detailed information during the application process.
• Residents express happiness with their new home and the service they received.
• Several reviews recommend Berkdale for its service.

Cons

• They report that there is no help for short-term parking and that vehicles without a paid visitor permit will be towed.
• They claim they have to buy mouse traps and fumigate themselves to keep cockroaches under control.
• They note that neighbors do not report problems to management, hindering pest control efforts.
• They describe the apartments as the worst in Herndon, with towing, unhelpful service, and overall very poor quality.
• They are upset about high charges for visitors to stay in the parking lot.
• They describe pervasive pests - mice, roaches, and bed bugs - and say management does not resolve these issues.
• They say maintenance requests go unanswered or are handled superficially, and that management is unprofessional and rude.
• They warn that the property changes hands too often, creating red flags about ownership and turnover.
• They claim tenants' concerns are not addressed and that staff sometimes bully residents.

Review

Across a range of reviews for Berkdale in Herndon, Virginia, residents paint a consistently troubling picture of what life is like at the property. The common threads run through complaints about management responsiveness, maintenance delays, pest problems, and a parking system that many feel is punitive and confusing. While a few reviewers report positive interactions with certain staff members during the application process, the overall sentiment from current and former residents is that the property struggles to deliver basic comforts, safety, and reliable service.

A recurrent point of contention is the parking situation and the enforcement surrounding visitors. Several reviewers describe a policy where parking for guests is tightly controlled, and those without a paid visitor's permit can end up facing towing as a default consequence. One resident captured the frustration with a blunt sentiment: if you don't have a paid permit, your vehicle will be towed, with little in the way of practical solutions offered by the office staff. The impression left is that the burden falls on residents rather than on the management to coordinate temporary or casual parking for friends and family, especially during daytime visits.

Pest control and sanitation problems emerge as another dominant theme. Complaints about mice and cockroaches are paired with accounts of bed bugs, frequent trash buildup by dumpsters, and a general sense that the property is not clean or well maintained. One neighbor even described the situation as being so off-kilter that tenants end up buying traps and fumigation supplies themselves to try to keep pests under control. The laundry rooms are said to suffer from mold and smells consistent with broader sanitary neglect, and there are mentions of odd residues and poor maintenance of common areas. Some reviewers emphasize that the problem isn't just occasional but persistent, with residents feeling left to fend for themselves rather than receiving timely, effective pest management from the property.

Maintenance and management are frequently highlighted as areas where the property falls short. A number of reviews describe unresponsiveness to work orders, with issues that residents say are not fully resolved after repeated follow-ups. The tone of several comments suggests a cycle of frustration: problems are acknowledged but not adequately addressed, and communication from the leasing or maintenance team is seen as inconsistent or dismissive. A resident who lived at Berkdale for 15+ years shares a stark assessment: management changes, poor communication, and a general lack of respect for residents' concerns create a sense that tenants are treated as inconveniences. The turnover and turnover-related concerns extend to the leasing office itself, with some reviewers flagging a red flag about frequent changes in ownership or management who do not seem to sustain accountability or follow through on promises.

Financial expectations also weigh heavily in resident opinions. Rent increases are described as routine, yet many feel that the improvements touted by management do not translate into tangible value for residents. Phrases like "renovations they stipulate are the ?manager special'" and outright frustration that improvements are cosmetic rather than substantive contribute to a narrative that the property is not delivering proportional benefits for the cost. Some critics even suggest that the only realistic path to meaningful change would be a major overhaul - "level the whole thing with a bulldozer and start from scratch" - to address chronic issues that have lingered for years.

There are, however, glimpses of more positive experiences, often tied to individual staff members and the application process. A few residents praise interactions with members of the leasing office - names such as Efrain (or Efra?n) and Delvy appear repeatedly as providing helpful, professional, and courteous service during the application process and in conveying information about the property. A handful of comments describe smooth moves-in experiences, quick processing of applications, and property renovations that, on the surface, make the community look appealing. These positive experiences stand in stark relief against the broader chorus of discontent, suggesting that the customer service quality can vary significantly from one staff member to another.

Beyond the administration and physical conditions, several notices touch on safety and the broader neighborhood context. Some reviewers label the area as unsafe and express concern about non-residents wandering through hallways or around the property, smoking in stairwells, and other disturbances. There's also a recurring sentiment that neighbors do not report issues to the management or corporate offices, leaving problems to fester rather than being addressed through a coordinated effort. The result, for many, is a perception that the community lacks cohesion and proactive governance, with residents feeling compelled to manage problems on their own rather than rely on an attentive property team.

Taken together, the reviews present a complex and often conflicting portrait of Berkdale. A substantial body of feedback points to systemic problems: inconsistent maintenance, inadequate pest control, punitive parking enforcement, rising rents without corresponding improvements, and management turnover that undermines accountability. Yet a subset of residents recount positive experiences with specific staff and note that the application process can be efficient and supportive when handled by particular team members. For anyone considering moving here, the message is clear: perform thorough due diligence, seek out current residents for candid perspectives, and inquire about concrete commitments for pest control, maintenance response times, and visitor parking arrangements before signing a lease. It's a community with notable concerns, but with the potential for better experiences when the right staff are engaged and responsive to residents' needs.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• McDonald's (0.2 miles)
• Burger King (1 miles)
• McDonald's (1.4 miles)
• Champs Pizza (1.5 miles)
• Chick-Fil-A (1.9 miles)
• Cracker Barrel (2 miles)
• Jackson's Mighty Food and Lucky Lounge (2.2 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (4.2 miles)
• Cafein (5.2 miles)
• Chateau De Chantilly Cafe (5.2 miles)
• Starbucks (7.4 miles)

Hospitals

• Reston Hospital Nursery (1.9 miles)
• Inova Vascular Diagnostic and Imaging Services - Fair Oaks (5.8 miles)

Transportation

• National Car Rental (2.6 miles)
• Budget Rent A Car (2.7 miles)
• Avis Rent A Car (2.7 miles)
• Hertz Rent A Car (2.7 miles)
• Concourse A (2.7 miles)
• Washington Dulles International Airport (IAD) (2.9 miles)
• Dulles Airport Arrivals (2.9 miles)

Physicians

• The Retina Group of Washington (4.5 miles)
• Loudoun ENT Specialists (4.5 miles)
• Radiology Imaging Associates (4.8 miles)
• Pediatric Specialists of Virginia (4.8 miles)
• Fairfax Pediatric Associates (6 miles)
• No Va Dermatology Vein & Surgery Center (6.1 miles)
• MyEyeDr (6.4 miles)

Theaters

• Regal Dulles Town Center (4.6 miles)
• Regal Entertainment Group (4.7 miles)
• Alamo Drafthouse One Loudoun (6.5 miles)
• Brambleton Town Center (7.4 miles)
• Regal Fox 4DX & IMAX (7.6 miles)

Parks

• Out (5.9 miles)
• Northern Virginia Regional Park Authority (6.4 miles)
• Bles Park (7.5 miles)
• Wolf Trap National Park for the Performing Arts (7.6 miles)