Elden Terrace Apartments in Herndon, VA

Pros

• The leasing office staff are incredibly professional, responsive, and knowledgeable, making the application and move-in process smooth and stress-free.
• The staff are welcoming, and their hospitality and customer service are described as amazing.
• Delvy is praised for his professionalism, thorough property tours, and clear guidance that makes moving in easy.
• Efrain is repeatedly praised for being incredibly helpful, knowledgeable about the community, and guiding applicants through the process.
• Karina is highlighted as helpful, patient, and providing fast, attentive service, making residents feel safe and well cared for.
• The renovated Berkdale apartments are stunning and worth the move-in.
• The location is described as great, with friendly office staff and good overall service.
• The office staff are friendly and offer fantastic service; they are there to help residents.
• The community is described as welcoming and family-friendly, with staff committed to residents' well-being.
• Residents would recommend Berkdale, noting very good service and a positive experience.

Cons

• They describe the office managers as providing very poor customer service and failing to offer solutions.
• They say the 24-hour vehicle towing policy leaves visitors stranded with no alternatives.
• They note a severe pest problem - rats, roaches, and bed bugs - that is never resolved, forcing residents to buy traps themselves.
• They state maintenance requests are frequently ignored, rushed, or left incomplete.
• They characterize management as condescending and rude, treating residents as inconveniences.
• They report annual rent increases with little to no improvement to the property.
• They describe the property as filthy and unsafe, with trash, mold, and drug activity in common areas.
• They claim parking is poorly managed, with cars towed and insufficient protections like stickers or locks.
• They assert the leasing office changes hands too often and residents feel bullied when raising concerns.

Review

Elden Terrace Apartments in Herndon is best suited for budget-conscious renters who need a convenient Herndon-base and are prepared to stay actively involved in managing day-to-day issues. This community rewards tenants who are willing to push for timely pest control, clear communications, and documented resolutions from a responsive leasing office. It is not a good fit for those who demand immaculate condition upon move-in, consistently reliable maintenance, or a zero-tolerance approach to parking constraints and visitor policies. In short, it can serve as a practical entry point in a competitive market, but only if resident expectations are managed and backed by assertive, ongoing engagement with management.

Careful consideration should be given to alternatives for anyone prioritizing safety, cleanliness, and predictable service. Reviewers consistently flag chronic pest problems, unreliable maintenance, and a sometimes volatile management posture. If a family or individual cannot tolerate persistent roaches, mice, or the specter of bed bugs, plus frequent turnover in leadership, other communities in the Herndon area offer more stable reputations and steadier problem-solving. Prospective renters who value long-term peace of mind, rather than maneuvering around recurring deficits, will likely look elsewhere.

On the upside, several reviews point to moments of strong leasing-office engagement. When office staff are professional, attentive, and well-informed, applicants and new tenants experience smoother applications, tours, and move-ins. The best cases describe courteous, responsive teams that can translate policy quirks - like parking and visitor controls - into workable accommodations. For families who rely on clear guidance from management during the transition to a new home, these positive interactions can be meaningful, even if they are not consistently replicated across all contacts and visit days.

The core drawbacks, however, tend to override these flashes of good service. The most persistent concerns center on maintenance and facility conditions: slow or incomplete work orders, repeated repair requests, mold in common areas, and infestations that recur despite supposed remedies. Parking friction compounds frustration: towing policies without immediate, practical alternatives create daily anxiety for visitors and residents alike. Safety questions also surface, from intrusive hallways to reports of drug activity and general disorder in shared spaces. Rent hikes add another layer of pressure without corresponding upgrades in performance or amenities.

For families weighing a move, practical steps matter. Demand a concrete pest-control schedule, insist on timely and verifiable maintenance timelines, and request written assurances about parking and visitor access. Tour the building during different times of day to gauge noise, security, and the behavior of non-residents in common areas. Speak directly with current residents about responsiveness and follow-through from management, and inquire about recent turnover in the leasing and maintenance teams. The goal is to separate promises from practice and to confirm a plan that aligns with expectations for safety, cleanliness, and reliable service.

In the end, Elden Terrace represents a cautious choice rather than a bold one. It can deliver affordability and a central location for the right buyer - someone who is patient, persistent, and prepared to advocate for regular, substantive improvements. For households where health, consistent pest control, and dependable maintenance are non-negotiable, alternatives in the Herndon area are strongly advised. If commitment to rigorous oversight and proactive problem-solving is possible, it can still function as a workable residence; otherwise, a competitor with a stronger track record on upkeep, stability, and resident welfare will likely offer a clearer path to a comfortable, trouble-free living experience.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (3.4 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• McDonald's (0.2 miles)
• Burger King (1 miles)
• McDonald's (1.4 miles)
• Champs Pizza (1.5 miles)
• Chick-Fil-A (1.9 miles)
• Cracker Barrel (2 miles)
• Jackson's Mighty Food and Lucky Lounge (2.2 miles)

Cafes

• Starbucks (1.3 miles)
• Starbucks (4.2 miles)
• Cafein (5.2 miles)
• Chateau De Chantilly Cafe (5.2 miles)
• Starbucks (7.4 miles)

Hospitals

• Reston Hospital Nursery (1.9 miles)
• Inova Vascular Diagnostic and Imaging Services - Fair Oaks (5.8 miles)

Transportation

• National Car Rental (2.6 miles)
• Budget Rent A Car (2.7 miles)
• Avis Rent A Car (2.7 miles)
• Hertz Rent A Car (2.7 miles)
• Concourse A (2.7 miles)
• Washington Dulles International Airport (IAD) (2.9 miles)
• Dulles Airport Arrivals (2.9 miles)

Physicians

• The Retina Group of Washington (4.5 miles)
• Loudoun ENT Specialists (4.5 miles)
• Radiology Imaging Associates (4.8 miles)
• Pediatric Specialists of Virginia (4.8 miles)
• Fairfax Pediatric Associates (6 miles)
• No Va Dermatology Vein & Surgery Center (6.1 miles)
• MyEyeDr (6.4 miles)

Theaters

• Regal Dulles Town Center (4.6 miles)
• Regal Entertainment Group (4.7 miles)
• Alamo Drafthouse One Loudoun (6.5 miles)
• Brambleton Town Center (7.4 miles)
• Regal Fox 4DX & IMAX (7.6 miles)

Parks

• Out (5.9 miles)
• Northern Virginia Regional Park Authority (6.4 miles)
• Bles Park (7.5 miles)
• Wolf Trap National Park for the Performing Arts (7.6 miles)