Johnson's Home For the Elderly

Pros

• Visiting Angels is an exceptional team of professionals who are caring and proactive in scheduling visits and solving family needs.
• The staff is always available and provides outstanding communication and feedback.
• The office team is supportive and helpful with any questions.
• The team has over a decade of experience with unmatched compassion and dedication; the directors actively safeguard clients' safety and wellbeing.
• They are organized, efficient, and compassionate, with a strong customer-first mentality; interactions are positive.
• Caregivers are amazing - caring, comforting, and respectful toward clients.
• Caregivers are prompt and attentive, balancing home upkeep with meaningful conversation.
• The agency is responsive, connecting families with excellent caregivers and following up to ensure needs are met.
• Visiting Angels provides compassionate care and has been there when needed most, demonstrating reliability.

Cons

• A reviewer described the phone interaction as unusually curt and disrespectful, with repeated claims that pricing details couldn't be shared and would vary after an in-home assessment.
• A reviewer alleged they were turned down despite extensive experience, claiming the company couldn't reach them and didn't make genuine contact attempts despite providing multiple numbers and emails.

Review

The collective feedback about Visiting Angels in Harrisonburg and the Southern Shenandoah Valley paints a picture of a deeply caring and highly reliable home-care partner. Families consistently describe an exceptional team of professionals who not only deliver compassionate support for loved ones but also go the extra mile to coordinate visits and find practical solutions that fit each family's situation. The everyday experience is marked by proactive communication, dependable scheduling, and a readiness to respond to questions and concerns with clarity and care. In short, this is a service that shows up for families when it matters most.

A standout theme across numerous reviews is the strength and availability of the office team. Reviewers repeatedly highlight how supportive and helpful the staff are when navigating questions about services, pricing, or logistics. The office personnel are praised for maintaining openness and providing timely feedback, which helps families feel informed and reassured as they plan care. This level of administrative reliability appears to be a key driver of the positive experiences families report, underscoring that high-quality care starts with solid coordination behind the scenes.

Leadership and the overarching culture at Visiting Angels receive particular admiration. With more than a decade of experience in the healthcare field in this region, the team is described as compassionate, dedicated, and consistently focused on safety and wellbeing. The directors - named in several reviews as April and Carlos - are portrayed as hands-on leaders who ensure that every client's needs are met and that the care environment remains trustworthy and respectful. Families feel that the leadership genuinely champions both client welfare and the morale of the caregiving team, which translates into more stable and thoughtful care for loved ones.

The caregivers themselves are frequently celebrated for their warmth, reliability, and respect. Several reviews describe caregivers as amazing, caring, and comforting while maintaining the dignity of the person receiving care. The best caregivers are portrayed as proactive problem-solvers who can anticipate needs, maintain a positive and upbeat attitude, and treat clients with genuine kindness. Many stories emphasize how caregivers become like part of the family, helping with everyday tasks, providing meaningful conversation, and supporting life at home in a safe, comfortable way.

Flexibility and responsiveness are repeatedly highlighted as hallmarks of the Visiting Angels experience. Families note that caregivers and staff adjust to evolving needs, whether that means increasing in-home hours, adapting to changes in a loved one's condition, or aligning with a family's schedule and preferences. The ability to connect quickly, whether by text or phone, and to receive thoughtful follow-up after care visits, gives families confidence that their loved one remains a priority. Such adaptability is especially appreciated by those balancing multiple responsibilities and seeking continuity of care in the home setting.

Beyond the direct care itself, the reviews speak to a broader culture of appreciation and collaboration. Employees describe a respectful, inclusive environment where caregivers feel valued and supported by leaders who listen and respond. The sense of being part of a "family" - not just another agency - emerges strongly, with stories about how the owners recognize and celebrate the contributions of their staff. This positive internal culture is presented as a key factor in the quality of care families receive, since a motivated, respected team is more likely to deliver attentive, patient-centered support.

Amid the overwhelmingly positive experiences, a small handful of critiques offer a balanced view. One review described a communication hiccup during an initial inquiry, noting an impression of curt and less-than-helpful treatment over the phone when discussing pricing and in-home assessments. Another account described a mismatch in expectations and outreach, with the impression that the firm was not able to reach a prospective applicant as hoped. Taken together, these perspectives highlight that, while the organization generally excels in care and communication, there is still room to refine first impressions and ensure pricing conversations are as transparent as possible from the outset.

Overall, the sentiment about Visiting Angels in Harrisonburg is overwhelmingly favorable. Families repeatedly express gratitude for the compassionate, professional care their loved ones receive, the dependable and responsive office team, and the supportive leadership that fosters a nurturing work environment for caregivers. The care team is praised for enabling loved ones to remain safely at home, where they can enjoy more dignity, comfort, and connection with those who know them best. For many, Visiting Angels is described not only as a service provider but as a trustworthy partner in managing the challenges and joys of aging with grace and respect.

Physicians

• Rockingham Family Physicians PC (1.2 miles)
• Hanon Pediatrics PLC (1.5 miles)
• Harrisonburg VA Outpatient Clinic (1.5 miles)
• Rockingham Memorial Hospital (2.3 miles)
• Rmh Center For Sleep Medicine (2.7 miles)
• Sentara RMH Orthopedic Center (2.7 miles)
• Rmh Regional Cancer Center (2.7 miles)

Transportation

• Miller's Taxidermy (1.2 miles)

Parks

• Hillandale Park (1.4 miles)
• Harrisonburg Parks & Rec Department (2.1 miles)
• A Dream Come True Playground (3.7 miles)

Restaurants

• Mi Pueblito Grill 2 (1.6 miles)
• Taste of Thai (2 miles)
• Grammy's Ice Cream (2.3 miles)
• Little Italy Pizza (2.4 miles)
• Wendy's (2.4 miles)
• Grilled Cheese Mania (2.4 miles)
• El Charro (2.4 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Williamson Drug Co. (2.4 miles)
• Williamsons Pharmacy (2.4 miles)
• Park View Pharmacy (2.6 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3.5 miles)
• Medicap Pharmacy (3.5 miles)

Places of Worship

• Covenant Presbyterian Church (2 miles)
• Harrisonburg First Church of the Brethern (2.2 miles)
• Grace Covenant Church (3 miles)
• Muhlenberg Lutheran Church (3 miles)

Cafes

• Greenberry's Coffee Co. (2.3 miles)
• Starbucks (2.8 miles)
• Starbucks (2.9 miles)
• Joe's Griddle & Grill (3.2 miles)
• Starbucks (3.6 miles)
• Panera Bread (4 miles)

Hospitals

• Rockingham Memorial Hospital (2.8 miles)
• Healthsource (2.8 miles)
• Rockingham Memorial Hospital (3.4 miles)
• Rmh Women's Health Focus (3.9 miles)

Theaters

• Regal Harrisonburg (3.9 miles)