BrightStar Care of Fredericksburg & Springfield-Burke, VA

Pros

• BrightStar provides non-medical in-home support such as bed making, laundry, and dishes.
• Rebecca has become the go-to caregiver and is wonderful.
• Anita Duckworth provides wonderful weekly support, is punctual, and knowledgeable.
• Anita is an asset to BrightStar.
• Tina Scale delivers attentive care with amazing attention to detail and helps Gary attend appointments.
• Jessica is warm, compassionate, and a trusted liaison for BrightStar.
• Ginni is a huge blessing; the reviewer has never had a better home care nurse.
• The BrightStar staff are professional, knowledgeable, and eager to answer questions.
• Pam Carroll quickly became a trusted friend and caring companion.
• BrightStar Care Fredericksburg is wonderful, caring, and supportive.
• Abraham is excellent, always pleasant and helpful, and feels like part of the family.
• Ashante is superb, with a great attitude and eagerness to help.

Cons

• BrightStar was not allowed to perform medical duties, not even providing a prescription.
• The backup caregiver BrightStar sent arrived late and left three hours before her scheduled departure.
• BrightStar canceled backup care at the last minute, forcing changes to the client's plans.
• Even after weeks of lead time to identify a care provider for private pay and emergency backup care, BrightStar failed to identify a provider for both requirements.
• Nobody at BrightStar answers emails or calls.
• BrightStar management cuts off access to accounts and to chat with staff without any notice.

Review

BrightStar Care of Fredericksburg & Springfield-Burke is best suited for families seeking a warm, relationship-driven home-care partner that blends everyday companionship with skilled nursing oversight in a private-home setting. It excels when a loved one needs help with daily living tasks - such as dressing, housekeeping, laundry, and errands - and benefits from caregivers who become a familiar presence in the routine. The agency's strength also shows up in clinical support: an experienced nursing team that can supervise care plans and handle certain medical tasks at home, paired with caregivers who reliably show up, engage, and follow directions. For families balancing work, caregiving duties, and a desire to keep a loved one at home, this model delivers tangible peace of mind and practical continuity.

That said, some families should consider alternatives. When the priority is round-the-clock medical intervention at home - think continuous nursing, acute medication administration, or complex therapies - options with deeper, guaranteed medical coverage or 24/7 live-in availability may be more appropriate. Several accounts mention gaps in back-up coverage, with substitutes arriving late or not at all, despite advance scheduling. Inquiries should probe how the agency handles urgent coverage, the reliability of a primary caregiver roster, and the clarity of communication pathways to avoid gaps in critical care.

The strongest pros here offset notable cons through a potent combination of people and process. Caregivers are repeatedly described as compassionate, capable, and easy to rely on for tasks and social engagement, while nurses bring established clinical judgment to home settings. Families also highlight the office team's responsiveness, the dedicated liaison role, and the flexibility to tailor hours without locking into rigid contracts. This dual strength - conscientious care partners plus proactive coordination - creates dependable days when plans stay aligned with the loved one's needs, and when occasional scheduling hiccups are managed with minimal disruption.

To maximize success, approach the engagement with concrete expectations and a clear care map. Demand a named primary caregiver and a documented back-up plan, along with a predictable scheduling pattern and written notification practices for any change. Request access to a dedicated care manager who can expedite questions and schedule adjustments, and insist on a trial period to judge fit, consistency, and the team's cohesion in the home. The most trusted experiences point to coordinators and caregivers who integrate smoothly into daily life, keep safety at the forefront, and communicate changes promptly about medical or daily-care needs.

Cost and contracting considerations are notably favorable for many families. BrightStar emphasizes scheduling flexibility, with no minimum hours and no long-term contract requirements, which makes it practical for fluctuating needs, appointments, and respite care. Nonetheless, it remains essential to secure a transparent, written agreement that spells out hourly rates, any travel charges, and the exact nature of the backup coverage. Clarify cancellation policies and expectations for late arrivals or early departures. A well-defined plan protects against billing surprises and reinforces trust that the care team will deliver as promised.

In sum, BrightStar Care Fredericksburg & Springfield-Burke represents a solid, practical choice for households seeking dependable in-home care anchored by compassionate caregivers and supported by clinical oversight. It suits families who value relationship-building, recognizably stable aides, and flexible scheduling without heavy contractual constraints. It is less ideal for those requiring never-minimized, 24/7 medical coverage or for families unwilling to tolerate occasional scheduling variability. A disciplined, plan-centric approach - designating a primary caregiver, securing a robust backup policy, and testing the arrangement with a short trial period - will reveal a clear fit. When the alignment exists, BrightStar often becomes a trusted, long-term partner in maintaining aging at home.

Pharmacies

• Walmart Pharmacy (0.7 miles)
• CVS Pharmacy (2.3 miles)
• Wegmans (4.9 miles)
• CVS Pharmacy (5.7 miles)
• CVS Pharmacy (6.2 miles)
• Giant Pharmacy (6.3 miles)
• CVS Pharmacy (6.3 miles)

Restaurants

• Subway (0.8 miles)
• Firehouse Subs (1.3 miles)
• 6 Bears And A Goa (1.7 miles)
• Chick-Fil-A (1.7 miles)
• Sonic Drive-In (1.8 miles)
• Wendy's (3.1 miles)
• Waffle House (3.1 miles)

Cafes

• Starbucks (2.2 miles)
• Panera Bread (3.3 miles)
• Panera Bread (5.3 miles)
• Starbucks (6.1 miles)
• Starbucks (6.3 miles)

Physicians

• Heppe Howard MD (5.1 miles)
• Plastic Surgery Services Of Fredericksburg (5.1 miles)
• Kostas J. Constantine, MD (5.1 miles)
• Squillante Robert G MD (5.1 miles)
• Pulmonary Associates of Fredericksburg (5.2 miles)
• Central Virginia Orthopedics and Sports Medicine (5.3 miles)
• Preferred Pediatrics at Snowden (5.3 miles)

Theaters

• Regal Fredericksburg & IMAX (5.9 miles)

Places of Worship

• Unitarian Universalist Fellowship (6.3 miles)