TheKey Fairfax

Pros

• The people working for the agency are very nice and polite.
• Home Care Assistance of Fairfax has provided high-quality services.
• Their aides have been perfectly matched to the physical and emotional needs of the wife.
• The aides arrive on time, are conscientious, and leave with warm assurances.
• The clock-in/clock-out system using the patient's home phone provides clear visit timing.
• Billing is weekly and offered in electronic or paper form.
• The firm is recommended without hesitation.

Cons

• The family would never recommend this agency.
• They had several issues with the caregivers.
• Some caregivers were messy and didn't clean up after themselves after eating.
• One caregiver stuck a piece of chewing gum on an expensive piece of furniture and forgot to remove it.
• They had issues with caregivers clocking out on their personal phones instead of using the client's home phone.
• They found dirty wipes dropped in the garage instead of being put in the trash can.
• After the parent passed away, they did not receive a sympathy card.

Review

The people working for Home Care Assistance of Fairfax are described by one reviewer as very nice and polite, a warmth that sets a hopeful tone at the outset. That same account, however, quickly pivots to a much more critical view, suggesting that kindness alone didn't translate into a consistently positive experience. The reviewer states outright that they would not recommend the agency, and then itemizes a string of problems that cropped up with several caretakers over time. It's a portrait of inconsistency, where courtesy and professionalism seemed to diverge in ways that affected daily life and trust.

According to the detailed complaints, some caretakers were messy and failed to clean up after themselves after meals, creating ongoing frustrations about living spaces not being kept orderly. One particularly troubling incident involved a caregiver who stuck a piece of chewing gum on an expensive piece of furniture and apparently forgot to remove it, highlighting how property care and respect for belongings can fall short. The reviewer also notes issues with how staff handled clocking out, describing instances where caregivers used their personal phones to clock out instead of using the client's home phone, a practice that undermined clear accountability and oversight.

The negatives don't end there. The reviewer mentions dirty wipes that were dropped in the garage rather than being disposed of in a trash can, underscoring concerns about everyday hygiene and housekeeping standards. And perhaps most painful of all for the family, the review highlights a lack of sympathy after the parent's passing: while other companies provided a sympathy card, this agency did not, leaving them feeling that their loss and mournful moment were not acknowledged. Taken together, these points suggest a pattern of care that left the family feeling disregarded and disappointed in the attentiveness and housekeeping norms of the caregivers.

In a very different vein, another reviewer offers a wholly positive appraisal of Home Care Assistance of Fairfax, praising the agency as having delivered "high-quality services" that surpassed those from other firms over the years. This account emphasizes that their aides were well matched to the wife's physical and emotional needs, arriving on time, staying conscientious while present, and leaving with warm assurances for the patient. The reviewer stresses reliability and compatibility as core strengths, painting a picture of care that not only meets practical needs but also supports emotional well-being.

A notable detail in the favorable account is the agency's clear and structured approach to staffing and oversight. The aides are described as perfectly matched to the patient's needs, and the routines around arrival and departure are explicit and dependable, with the client's home phone serving as the system for clocking in and out. Billing is described as straightforward and flexible, with weekly statements available in electronic form or as a paper check, accommodating different client preferences. The reviewer concludes with a strong endorsement, stating that they would recommend the firm without hesitation.

Taken together, these two perspectives illustrate how experiences with the same agency can diverge dramatically. On one hand, a family's experience can be marred by housekeeping lapses, careless property handling, questionable time-tracking practices, and a lack of empathetic responses in difficult moments. On the other hand, another family can describe a consistently high level of care, careful caregiver matching, punctuality, conscientiousness, and clear administrative processes that together create a sense of reliable support and reassurance. The contrast underscores the importance of vigilance, communication, and ongoing oversight in home care arrangements.

For anyone considering Home Care Assistance of Fairfax, these accounts offer a cautionary balance. It can be valuable to inquire directly about staff training, supervision, and specific policies on cleanliness and accountability. Questions about how staff are matched to both physical and emotional needs, how clocking in and out is monitored, and what kind of acknowledgments are provided after a loved one's death can help set expectations. Also, understanding billing options and the frequency of communication can illuminate how well the agency's operations align with a family's preferences. In short, strong courtesy is a good start, but demonstrable reliability, respectful treatment of belongings, and responsive support are equally essential to a truly positive caregiving experience.

This part of Fairfax, Virginia offers a convenient and diverse range of amenities that cater to seniors looking for a comfortable and well-rounded living environment. With several medical facilities in close proximity, including allergy specialists, pediatric care, and radiology services, residents can easily access healthcare services. Additionally, there are numerous cafes and restaurants nearby where seniors can enjoy meals with friends or family. The area also has several parks for outdoor recreation and relaxation. For those who enjoy cultural activities, there is a theater nearby for entertainment options. Furthermore, the presence of places of worship caters to individuals seeking spiritual fulfillment. With transportation options like the metro station and airport shuttle available, seniors have convenient access to travel opportunities as well.

Physicians

• Fairfax Allergy (0 miles)
• Eye Specialists and Surgeons of Northern Virginia (0.2 miles)
• Fairfax Pediatric Associates (1.6 miles)
• Otolaryngology Associates, PC (4 miles)
• Fairfax Radiolgy Consultants Centreville/Clifton Imaging Center (4.6 miles)
• Burke Allergy & Asthma Center (7.7 miles)

Cafes

• Starbucks (0.8 miles)
• Peet's Coffee and Tea (1.3 miles)
• Cafein (3.2 miles)
• Chateau De Chantilly Cafe (3.3 miles)
• Paris Baguette (4.3 miles)
• Starbucks (4.5 miles)
• Starbucks (5 miles)

Restaurants

• Silver Diner (0.9 miles)
• Chick-Fil-A (1.1 miles)
• Blue Iguana (1.1 miles)
• Ozzie's Good Eats (1.4 miles)
• Dogfish Head Alehouse (1.4 miles)
• Guapos Restaurant (1.6 miles)
• McDonald's (2.5 miles)

Hospitals

• Inova Vascular Diagnostic and Imaging Services - Fair Oaks (1 miles)
• Reston Hospital Nursery (6.1 miles)

Parks

• FairLakes Townhouse Playground (1 miles)
• Van Dyck Park (4.3 miles)
• Daniels Run Park (5.1 miles)
• Fairfax Memorial (5.6 miles)
• Foxstone Park (6.8 miles)
• Wolf Trap National Park for the Performing Arts (7.1 miles)

Pharmacies

• CVS Pharmacy (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (1.6 miles)
• Walmart Pharmacy (1.8 miles)
• Wegmans (2.1 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.4 miles)

Theaters

• Cinemark Fairfax Corner 14 and XD (1.3 miles)

Places of Worship

• Islamic Center Northern Virginia Trust (2.5 miles)
• St Andrew the Apostle Catholic Church (5.4 miles)

Transportation

• Vienna/Fairfax - GMU Metro Station (5.5 miles)
• AeroTrain - Concourse C (6.3 miles)
• Concourse C (6.3 miles)
• United Club (6.3 miles)
• Concourse A (6.4 miles)
• Shuttle to Main Terminal & A Gates (6.5 miles)
• Concourse D (6.5 miles)