Forest Glen II

Pros

• Nhu-Y understood residents' rushed time frames and helped with every step.
• Nhu-Y was amazing, proactive, kind, and empathetic to families' situations.
• The leasing department, led by Nhu-Y, works quickly, efficiently, and communicates well.
• The place looks clean and new, and residents feel safe and cared for.
• Ms. Johnson, the leasing manager, was informative, helpful, and thorough during tours and move-ins.
• Ms. Johnson makes the move-in process simple and easy and explains every step clearly.
• Forest Glen's management staff has built a positive, warm, and informative culture.
• The community amenities are impressive, and the units are clean and spacious.
• The facility is clean, secure, and spacious, with thorough and efficient management.
• Residents consistently describe Nhu-Y and Ms. Johnson as outstanding to work with.

Cons

• The office staff are not helpful and condescending to residents.
• After the move, communication was completely cut off, with unaddressed work orders, unanswered calls, ignored emails, and the office door often locked.
• There have been few organized activities for residents, only an ice cream social.
• Intercom access has not worked for a long time, making guest access and deliveries difficult.
• Parking is chaotic at times.
• Some staff come off as brash or pushy.

Review

The collection of reviews paints a portrait of Forest Glen Senior Apartments in Centreville as a community that truly shines when it comes to the people who guide new residents through the process of finding a home and settling in. Across many voices, the leasing team - especially Nhu-Y (Nhu-Y Johnson) and, in some accounts, Ms. Johnson - receives hearty praise for their professionalism, kindness, and dedication. Several reviewers frame the move-in experience as efficient, smooth, and reassuring, with staff who understand the unique needs of seniors and their families. The consensus is clear: the warmth and responsiveness of the leasing team can make what's often a stressful process feel manageable and even enjoyable.

Nhu-Y Johnson, in particular, stands out as a standout in these reflections. Reviewers repeatedly describe her as proactive, patient, and empathetic, capable of finding a great fit for families under tight timelines and coordinating details so the move-in could proceed without unnecessary delay. She's described as "extremely professional, caring, and helpful," with an ability to explain each step clearly and keep lines of communication open even through complex housing arrangements and voucher processes. For many families, her availability and consistent follow-up were a lifeline, turning what could have been a burden into a straightforward, supported transition. The sentiment is that Nhu-Y's involvement often defines the moving experience in the most positive way.

Beyond the leasing office, several reviewers extend their praise to the overall management culture at Forest Glen. They commend a staff environment that feels warm, informative, and genuinely welcoming, contributing to a sense of community that residents and their families notice and appreciate. Descriptions of the building and its amenities frequently accompany compliments about the staff, underscoring a belief that the facility is clean, well-maintained, quiet, and safe. Families highlight the usefulness of the community spaces and the bright, modern feel of the units themselves, with many noting that the experience from the first contact, through tours and paperwork, to move-in left little to criticize and much to celebrate. In some reviews, the positive energy from management and staff is credited with cultivating a truly favorable culture for tenants.

Despite these strong positives, the reviews also flag significant operational concerns that affect daily resident life. A recurring theme is a breakdown in communication after move-in. Several residents report work orders that never get addressed, office lines that go unanswered, and emails that go unanswered, leaving residents unsure how to get help when issues arise. While there is appreciation for after-hours emergency support that does respond effectively, the day-to-day experience of reaching staff during regular hours appears inconsistent. This gap is described not as a single incident but as an ongoing pattern by multiple residents, suggesting a need for improved systems or staffing to ensure timely responses.

Other operational frustrations include accessibility and safety logistics that complicate everyday life. Reviewers note that office doors in some buildings are frequently locked, and the intercom system for guest access has not been functioning for an extended period, making deliveries and visits more difficult for residents and their families. Some residents also call for more visible and reliable communication about building maintenance and safety updates. There are practical suggestions for improvement, such as adding a stop sign at a nearby three-way intersection to improve traffic flow and safety, and clarifying why large floor mats are used at building entries. While these specifics may seem small, they reflect real concerns about resident and visitor safety, mobility, and overall ease of living.

In addition to these logistical issues, there is a desire among residents for more organized activities and opportunities to participate in community life. While one review notes a well-executed ice cream social, several others express hope for a more robust calendar of events and for a chance to volunteer in coordinating activities. For families and residents who value social engagement as part of senior living, this is a meaningful area for development that could enhance the sense of community and belonging within Forest Glen.

Several reviews bring personal, heartfelt anecdotes into the mix, underscoring the impact of a compassionate and capable leasing team. For example, families describe how Nhu-Y's guidance and encouragement helped a move-in for elderly parents - some of whom faced language barriers or complex relocation needs - feel manageable rather than overwhelming. There are stories of mothers and fathers finding not just an apartment but a home, with neighbors described as friendly and the environment as safe and comfortable. The consistent thread is that when the leasing team engages with empathy, clear information, and timely support, it can dramatically improve the experience of aging in place or relocating to a senior living community.

In closing, the reviews present a balanced picture: Forest Glen Senior Apartments is widely praised for its inviting atmosphere, modern and comfortable units, and especially for the outstanding, compassionate service from the leasing team - most notably Nhu-Y Johnson and Ms. Johnson. At the same time, residents and families point to real improvements needed in day-to-day operations, particularly around maintenance requests, accessibility, and consistent communication with management. The overarching message is one of gratitude for the exceptional care and guidance provided by the leasing staff, tempered by a clear call for corporate and on-site leadership to address the ongoing gaps in resident service. Several reviewers explicitly express a desire for corporate engagement to ensure concerns are heard and resolved, reflecting a community that cares deeply about its residents and wants to see it flourish fully.

This area of Centreville, Virginia offers a variety of amenities and services that may be appealing for those considering senior living. With a range of dining options such as Eggspectation, Lazy Dog, and Chennai Express nearby, residents can enjoy convenient access to different cuisines. Additionally, there are several pharmacies like Wegmans and CVS Pharmacy in the vicinity for easy access to medication and health supplies. For medical needs, there are reputable physicians and hospitals including Fairfax Pediatric Associates and Inova Vascular Diagnostic and Imaging Services - Fair Oaks within a short distance. The area also offers recreational opportunities with parks like FairLakes Townhouse Playground and Catharpin Park nearby. Places of worship such as St Andrew the Apostle Catholic Church and Islamic Center Northern Virginia Trust cater to diverse spiritual needs, while entertainment options like Cinemark Fairfax Corner 14 and XD provide leisure activities. Transportation facilities like AeroTrain - Concourse C offer convenience for traveling further distances. Overall, this part of Centreville provides a well-rounded environment with essential services for seniors looking for a comfortable living experience.

Restaurants

• Eggspectation (0.1 miles)
• Lazy Dog (0.7 miles)
• McDonald's (1.3 miles)
• Chennai Express (2 miles)
• McDonald's (2.4 miles)
• Sweetwater Tavern (2.7 miles)
• Dogfish Head Alehouse (2.7 miles)

Pharmacies

• Wegmans (0.7 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• Walmart Pharmacy (2.8 miles)
• CVS Pharmacy (3 miles)

Cafes

• Paris Baguette (2.1 miles)
• Chateau De Chantilly Cafe (2.2 miles)
• Cafein (2.3 miles)
• Starbucks (4.6 miles)
• Peet's Coffee and Tea (4.8 miles)
• Starbucks (6.1 miles)
• Starbucks (6.8 miles)

Physicians

• Fairfax Pediatric Associates (2.6 miles)
• Fairfax Radiolgy Consultants Centreville/Clifton Imaging Center (2.8 miles)
• Fairfax Allergy (3.9 miles)
• Eye Specialists and Surgeons of Northern Virginia (4.1 miles)
• Black & Kletz Allergy (6.6 miles)
• Arthritis & Osteoporosis Center of Northern VA (7.1 miles)
• Fairfax Family Practice Center PC (7.1 miles)

Hospitals

• Inova Vascular Diagnostic and Imaging Services - Fair Oaks (3.7 miles)
• UVA Prince William Medical Center (7.3 miles)
• Reston Hospital Nursery (7.8 miles)

Parks

• FairLakes Townhouse Playground (4 miles)
• Catharpin Park (6.5 miles)

Places of Worship

• St Andrew the Apostle Catholic Church (4.5 miles)
• Islamic Center Northern Virginia Trust (5.8 miles)

Theaters

• Cinemark Fairfax Corner 14 and XD (4.8 miles)

Transportation

• AeroTrain - Concourse C (5.4 miles)
• United Club (5.4 miles)
• Concourse C (5.4 miles)
• Shuttle to Main Terminal & A Gates (5.4 miles)
• Concourse D (5.4 miles)
• Concourse A (5.6 miles)
• Virgin Atlantic Clubhouse (5.6 miles)