Hands At Home Care Services

Pros

• The reviewer expresses immense satisfaction with Hands at Home, stating they have been a tremendous help to them and their husband.
• Another reviewer highlights the company as a great family-run business that genuinely cares about its clients.
• The positive experiences shared by reviewers indicate that Hands at Home is a reliable choice for those seeking home care services.
• The five-star ratings reflect the high level of appreciation and trust customers have in the services provided by Hands at Home.

Cons

• The elderly mother experienced difficulties in getting a refund from Hands at Home despite the owner's promise to reimburse her deposit.
• The company charged a cancellation fee after services were not rendered, which feels exploitative, especially towards an elderly person on a fixed income.
• Despite repeated attempts to communicate with Hands at Home, the mother has not received her refund after two months.
• The handling of the cancellation and refund process by Hands at Home appears unprofessional and inconsiderate toward their clients' financial situations.
• There is a concern that the company may take advantage of vulnerable individuals in difficult circumstances.

Review

The caregiving landscape is filled with both commendable and concerning practices, particularly when it comes to elderly care. A recent experience shared by a concerned individual highlights a troubling incident involving Hands at Home, a caregiving service that had initially promised support for an elderly woman's disabled husband. This story begins with the woman paying a deposit for services that ultimately were never rendered due to her decision to seek alternative care.

Before any services could commence, the woman decided to cancel her contract with Hands at Home after finding more suitable options for her husband's needs. In response to this cancellation, the owner of Hands at Home reached out and left a voicemail promising a refund of the deposit, albeit with a noted cancellation fee. This initial promise assured the elderly woman that while there would be some financial consequence for canceling, she would still receive part of her funds back. Given her fixed income situation, this commitment was not just courteous but necessary from the perspective of financial planning.

However, as weeks turned into months following their communication, the promise made by Hands at Home began to fade into uncertainty. Despite providing all required information for processing the refund—and making numerous attempts to reach out via phone calls—no reimbursement materialized. This situation not only caused financial strain but truly raised concerns about business ethics and customer care practices within the company. The elderly woman felt overlooked and taken advantage of during what should have been a straightforward process.

In stark contrast to this troubling account are several positive testimonials from other clients who have engaged with Hands at Home’s services. Some customers express deep gratitude towards the company for their attentive and compassionate care, sharing experiences where caregivers provided invaluable help and support in managing their own health challenges or those of loved ones. One satisfied client praised the company as "a great family-run business" that genuinely cares about its clients’ well-being.

This disparity between experiences raises significant questions about consistency in service delivery from Hands at Home. While some families celebrate their relationships with dedicated caregivers who assist them daily in maintaining quality of life through professional care solutions, others highlight serious lapses in communication and follow-through on commitments regarding refunds—a stark difference that cannot be ignored.

With caregiving contracts often being complicated by emotional circumstances—particularly when dealing with aging loved ones—it becomes imperative for businesses like Hands at Home to uphold high standards in both service quality and ethical practices surrounding cancellations or refunds. Transparency is key; potential clients need assurance that they will be treated fairly and compassionately throughout their interactions.

As seen in these reviews, especially those detailing unfortunate interactions around billing disputes or unfulfilled promises like refunds, it's crucial for family members seeking home care options to remain vigilant and informed before entering agreements with caregiving companies. Whether it’s based on positive referrals or negative experiences like those described here, making educated choices will ultimately lead families down a path toward receiving reliable assistance tailored to their needs without compromising trust or peace of mind.

This part of Waitsfield, Vermont, offers a variety of amenities that cater to senior living. With a selection of restaurants such as American Flatbread and General Stark's Pub nearby, residents can enjoy a range of dining options. Additionally, there are several places of worship in the area, providing spiritual support and community engagement. The proximity to parks like Camel's Hump State Park and Allis State Park offers opportunities for outdoor recreation and relaxation. For healthcare needs, there are pharmacies like Northfield Pharmacy and physicians' offices such as Green Mountain Family Practice available for medical care. The Capitol Theater provides entertainment options, while hospitals like Uvm Medical Center Dialysis offer access to medical services. Overall, this area provides a blend of dining, recreational, healthcare, and cultural offerings that could make it a desirable location for seniors looking for a peaceful and well-rounded community to call home.

Restaurants

• American Flatbread (1.1 miles)
• General Stark's Pub (3.8 miles)
• Subway (10.9 miles)
• The Reservoir (11.2 miles)
• Blackback Pub (11.2 miles)
• Crossroads Beverage Center (11.4 miles)
• Snap's Restaurant (12.2 miles)

Transportation

• Mt Ellen Mad Bus Stop (3 miles)
• Waterbury Stowe Train Station - Amtrak (11.2 miles)
• Mountain Deer Taxidermy (12.5 miles)
• Payless Taxi (14.5 miles)
• Budget Truck Rental (14.7 miles)
• Enterprise Rent-A-Car (14.7 miles)
• Alamo (14.7 miles)

Places of Worship

• Roman Catholic Diocese of Burlington (7.2 miles)
• Northfield Bible Fellowship (9.2 miles)
• Saint Johns Roman Catholic Church (9.4 miles)
• Grace Evangelical Free Church (9.5 miles)
• Northfield United Methodist Church (9.6 miles)
• United Church of Northfield (9.6 miles)
• Bristol Christian Fellowship (11.5 miles)

Parks

• Camel's Hump - Monroe Trail (8.9 miles)
• Camel's Hump State Park (9.4 miles)
• Roxbury State Forest (10.8 miles)
• Granville State Reservation (11 miles)
• Peace Park (12.9 miles)
• Allis State Park (14 miles)
• Montpelier City Recreation (14.1 miles)

Cafes

• Falls General Store (9.6 miles)
• O'Maddi's Delaurant (9.6 miles)
• Red Hen Baking (10.8 miles)
• PK Coffee (11.2 miles)
• Big Gear Coffee (13 miles)
• Tremolo Coffee (14.1 miles)
• Capitol Grounds (14.1 miles)

Pharmacies

• Northfield Pharmacy (9.6 miles)
• Waterbury Pharmacy (10.9 miles)
• Kinney Drugs (11.1 miles)
• Shaw's Pharmacy (12.1 miles)
• Walgreens (12.2 miles)
• Marble Works Pharmacy (12.5 miles)
• Shaw's Pharmacy (13.5 miles)

Physicians

• Norwich University Infirmary (9.8 miles)
• Green Mountain Family Practice, Central Vermont Medical Center (9.9 miles)
• Elizabeth Nugba, PAC - Family Medicine Physician Assistant (9.9 miles)
• Waterbury Medical Associates (11 miles)
• Montain Health Center (12.1 miles)
• Mountain Health Center (12.5 miles)
• Associates In Pediatrics (14 miles)

Theaters

• Capitol Theater (14.1 miles)

Hospitals

• Uvm Medical Center Dialysis (14.2 miles)
• CVMC Dicu (14.2 miles)