Acti-Kare of Spanish Fort, UT

Pros

• Hearthstone Manor is described as clean, welcoming, and home-like.
• Craig and his staff are praised for genuine care and dedication to residents.
• The aides are noted for being caring and building strong bonds with residents.
• Families report peace of mind knowing their loved ones are in good hands at Hearthstone Manor.
• The owner is commended for compassion and for treating everyone like family.
• The facility is seen as a safe, family-style environment where residents feel at home.
• The staff are praised for being attentive, friendly, and well-trained.
• The atmosphere is described as warm, friendly, and welcoming by residents and families.

Cons

• A reviewer alleged residents were treated atrociously by uncertified aides and that oxycodone was left on a resident's nightstand.
• A reviewer described the facility as awful and unsafe, noting they left early due to perceived problems with care.
• A reviewer claimed the facility should be shut down until it learns how to treat people.
• A reviewer gave Hearthstone Manor a 1-star rating and claimed that old people hate him.

Review

Hearthstone Manor emerges in these accounts as more than just an assisted living facility; it's described as a warm, home-like community where care, compassion, and personal connections are every bit as important as the services provided. Families repeatedly emphasize that the people who run and work at Hearthstone truly care about the residents, and they note that the atmosphere is one of kindness and steady, attentive support. Several reviewers highlight the idea that the care feels personal and sincere, not rushed or impersonal, and they praise the way the staff treats residents like members of a family.

A central thread across many reviews is the steadfast dedication of Craig, the owner, and his team. Families repeatedly say that Craig and the staff "care" and go "the extra mile" to ensure residents are safe, comfortable, and engaged. A number of testimonials point to the long-term stability of the care - one resident's mother stayed for six years without a rent increase, a detail that many readers take as a sign of integrity and commitment. The aides are consistently described as caring and as forming genuine friendship bonds with residents, contributing to the sense that Hearthstone is a place where people are known and valued.

The sense of security and peace of mind is a common takeaway for families. Testimonies speak to being able to leave a loved one in Hearthstone's care with confidence, knowing that he or she is in good hands and being looked after with patience and respect. One daughter shares that she can leave her father there and trust the staff to look after him well, while another reviewer notes that their own daughter, who had worked at Hearthstone, spoke highly of the environment and the leadership. The overarching message is that Hearthstone feels not like a facility, but like a small, caring community where residents become part of a welcoming extended family.

Cleanliness, professionalism, and a home-like atmosphere punctuate many descriptions. Reviewers describe Hearthstone Manor as clean, well-organized, and welcoming, with a "home feel" that makes residents and their families feel comfortable. The environment is repeatedly characterized as friendly and personable, with many linking this environment to the way the staff and the owner welcome residents and their families, making the setting feel more like a cozy home than a sterile institution. Even remarks about the surrounding neighborhood emphasize a pleasant, walkable area that adds to the sense of a nurturing, small-town environment.

Numerous anecdotes illuminate the depth of care and the human connections that develop at Hearthstone. Stories about staff members like Kacey and Val forming special bonds with residents, or about residents participating meaningfully in activities, highlight a community where engagement and emotional support matter as much as medical or daily living tasks. There are touching accounts of residents and families receiving personal acts of kindness - cards, flowers, visits, and involvement that extend beyond routine care. One family recalls how the staff and owner supported their daughter after a traumatic accident, inviting her back to help with exercises and piano for the residents, an arrangement described as tremendously therapeutic for her and meaningful for the community.

The facility's location and overall accessibility also come up positively. Hearthstone Manor is described as being located in a quaint residential neighborhood that is pleasant to walk in, with convenient access to services if residents need them. Reviewers frequently note that the staff, including the owner, are passionate about providing the best possible care, and they appreciate the sense of belonging and inclusion within the Hearthstone family. The owner's hands-on approach and genuine concern for both residents and staff are highlighted as key elements behind the facility's positive reputation.

There is also an acknowledgment of the strong, professional backing of the staff, including praise from a Recreational Therapist who visited the facility. This reviewer emphasizes that Hearthstone stands out for the level of care and comfort offered, noting the peaceful, beautiful, and well-maintained setting. Other family members reflect on their own experiences with happier memories and better quality of life for loved ones, including stories about residents becoming involved in activities and feeling valued for who they are.

Amid the overwhelmingly positive reviews, there is one notably negative entry that stands out. It describes a harsh personal experience where the reviewer alleges abuse and inappropriate handling of medications, including a claim that oxycodone was left on a resident's nightstand. The tone is strongly accusatory, and the reviewer expresses deep distress about what they witnessed. This single review contrasts with the broad chorus of praise and serves as a stark reminder that, as with any facility, experiences can vary and serious concerns deserve careful, independent examination.

Taken together, the impressions shared across these reviews paint Hearthstone Manor as a facility that many families trust and recommend. The common threads - compassionate, hands-on ownership; attentive, friendly staff; a home-like, clean, and welcoming environment; and real, heartfelt connections between residents, staff, and families - combine to create a portrait of a community that people feel good about recommending to others seeking assisted living. While one critical voice raises serious concerns, the prevailing narrative is one of a warm, supportive place where residents are valued, involved, and cared for as part of a family.

This area of Spanish Fork, Utah, offers a variety of medical services including physicians, pharmacies, and a hospital within close proximity. There are also several dining options ranging from drive-in restaurants to Mexican cuisine. For leisure activities, there are cafes, parks, and a nearby dog park for outdoor enjoyment. The community is served by multiple places of worship for spiritual needs. Furthermore, transportation options such as car rental services and the Provo Municipal Airport provide convenience for travel. Overall, this area provides a mix of essential services and recreational opportunities in a peaceful setting that may be appealing for seniors looking for a comfortable place to live in Spanish Fork.

Physicians

• Canyon View Medical Group (0.7 miles)
• David E Ludlow (0.7 miles)
• Riposo Medical Spa (1.1 miles)
• Mountain Springs Family Medicine (1.1 miles)
• Levi Berry (1.2 miles)
• Aspen Dermatology & Aesthetics (1.2 miles)
• Spanish Fork Family Medicine (1.3 miles)

Pharmacies

• Stone Drug (1 miles)
• Macey's Food & Pharmacy (1.4 miles)
• Macey's, Happy Shopping (1.4 miles)
• Stokes Salem (3.2 miles)
• Walmart Pharmacy (3.3 miles)
• Salem Hills Pharmacy (3.9 miles)
• Smith's Food & Drug (3.9 miles)

Restaurants

• Casa Salza (1.1 miles)
• Barry's Parkview Drive Inn (1.1 miles)
• Glade's Drive Inn (1.1 miles)
• Taco Bell (1.1 miles)
• Sip-N Spanish Fork (1.2 miles)
• Totonacos Mexican Grill (1.5 miles)
• Cubbys Spanish Fork (1.7 miles)

Hospitals

• Levi J. Berry, DPM - Canyon Foot and Ankle (1.2 miles)
• Intermountain Health Care (4.2 miles)
• Utah Valley Hearing and Balance (4.9 miles)
• Payson Regional Dialysis Center (5.3 miles)
• Wasatch Mental Health (6.2 miles)

Cafes

• Starbucks (1.7 miles)

Parks

• Spanish Fork Dog Park (1.7 miles)
• Ira Allen Park Mapleton Utah (4.5 miles)
• Springville Community Park (4.9 miles)
• Mapleton City Park (5.2 miles)
• Spring Acres Arts Park (5.5 miles)
• Payson Park (5.9 miles)
• Bartholomew Park (6.7 miles)

Theaters

• Cinemark Spanish Fork And Xd (1.9 miles)
• Cinemark 16 (7.2 miles)

Transportation

• Enterprise Rent-A-Car (1.9 miles)
• Provo Municipal Airport (PVU) (7.7 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (2.5 miles)
• Church of Jesus Christ of Latter Day Saints (3.1 miles)
• Church of Jesus Christ of Latter Day Saints (4 miles)
• Church of Jesus Christ of Latter Day Saints (5.5 miles)
• Church of Jesus Christ of Latter-Day Saints the, Wards, Spring Creek, Eighteenth (5.8 miles)
• Church of Jesus Christ of Latter Day Saints (5.9 miles)
• Church of Jesus Christ of Latter Day Saints (6.5 miles)