A Caring Hand Home Care

Pros

• Matt was never mean or disrespectful.
• A Caring Hand has been a blessing to its clients.
• Jenny is described as the best.
• The staff are always willing to help in any way they can.
• The company has great people delivering care.
• A Caring Hand employs top-performing CNAs and recognizes their employees' contributions.
• Clients would highly recommend A Caring Hand to others.

Cons

• The agency failed from the start.
• They have been very unreliable and unprofessional.
• They have not shown up twice this week, and there is no backup to help out.
• The CNAs constantly call in sick and there is no backup to help out.
• They do not inform you of absences until you have only 30 minutes to provide care.

Review

The collection of reviews paints a picture of a home health provider that inspires a wide range of feelings. Some people sing its praises and speak with warmth about the people who care for them, while others vent frustration about scheduling, reliability, and communication. Taken together, the comments suggest a company that can deliver compassionate, personal care in the hands of dedicated caregivers, but also one that struggles with consistency, staffing, and operational hiccups that can leave families frustrated.

One thread of the feedback comes from a customer who describes a generally positive impression but with troubling gaps in timeliness and communication. At a Sandy location, a family member recounts that a plan was initially approved - only to be delayed by months before any aide actually arrived. The reviewer notes that other agencies typically place a caregiver within 48 hours, highlighting a stark contrast with the month-long delays faced here. Attempts to obtain a concrete start date from the scheduler, Matt, were met with promises of a callback that never reliably materialized. After two such back-and-forths and a prolonged wait, the family ultimately chose to pursue care elsewhere, feeling that the agency had not demonstrated the level of commitment they needed. The message is clear: good intentions and courtesy from staff like Matt can exist alongside a routine that leaves patients waiting far too long for care.

Another reviewer focuses on reliability and staffing, detailing a pattern of missed visits and last-minute absences. This family has been with A Caring Hand for some time, but says the agency has been consistently unreliable and unprofessional, with CNAs calling in sick and no adequate backup to cover shortages. The lack of timely communication compounds the issue, sometimes leaving the family scrambling when a caregiver is needed to care for a disabled loved one. The reviewer also describes ongoing CNA turnover, with trained caregivers being reassigned to other families, which undermines continuity of care and can require families to retrain new aides repeatedly. The underlying concern is not just occasional no-shows, but a systemic struggle to maintain dependable staffing and clear, proactive communication.

Amid these concerns, there are unmistakable voices of appreciation and gratitude that underscore the positive potential of the agency. One author named Joseph offers a heartfelt tribute, praising the staff for their behind-the-scenes hard work and their willingness to help despite medical challenges. He extols the caregivers as heavenly angels and superheroes, noting that even when a caregiver cannot change the patient's situation, they bring a reassuring presence, smiles, and a readiness to do what they can. The warmth in his message - complete with expressions of gratitude to "A Caring Hand" for service and a sense of personal connection - highlights the compassionate core that caregivers can offer when everything lines up.

Positive mentions extend beyond Joseph's testimonial. A brief but emphatic line states, "It's awesome they do great care Jenny is the best," signaling that individual staff members can leave a lasting, favorable impression. The appreciation for specific caregivers, like Jenny, implies that the quality of care can be outstanding when matched with a skilled and caring professional. This kind of praise suggests that the agency's potential impact hinges not only on policy or scheduling but also on the presence of exceptional individuals within the team.

Finally, another reviewer offers a balanced note that reinforces the human side of the business: "I love a caring hand. They have great people." This perspective acknowledges a current understaffing issue but frames it as a temporary phase tied to policy changes and internal reforms. The reviewer adds a personal triumph - their husband now works as a CNA for the agency and is recognized as one of its top employees - hinting at internal improvements and career growth within the company. The sentiment is hopeful: despite recent strains, the organization is capable of cultivating strong, valued staff and delivering meaningful care when processes and policies stabilize.

Taken together, these reflections depict a service that can be deeply meaningful and personally transformative for families when it functions smoothly. The positive experiences center on compassionate caregivers, trustworthy moments of care, and staff members who go above and beyond. The negative feedback, by contrast, highlights real challenges with scheduling, communication, and staffing continuity that undermine trust and reliability. For prospective clients, the overarching takeaway is nuanced: A Caring Hand appears capable of delivering excellent, person-centered care through dedicated caregivers, but its success increasingly depends on stabilizing scheduling, ensuring consistent staffing, and maintaining proactive, reliable communication so that families do not have to chase answers or wait in uncertainty.

Restaurants

• Schmidt's Pastry Cottage (0.1 miles)
• Slackwater (1.7 miles)
• Chili's Grill & Bar (1.7 miles)
• Los Cucos Mexican Cafe (1.8 miles)
• Culver's (2.5 miles)
• Apollo Burger (2.6 miles)
• In-N-Out Burger (2.9 miles)

Pharmacies

• Walgreens (0.7 miles)
• Smith's Food & Drug (2 miles)
• Peterson's Market Onli (2.8 miles)
• Peterson's Marketplace (2.9 miles)
• Walgreens (3 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• South Valley Eyecare (0.8 miles)
• Grant A Fairbanks, MD - Fairbanks Plastic Surgery (1.1 miles)
• Stork Vision 3D/4D Ultrasound (1.6 miles)
• Southpoint Pediatrics (1.7 miles)
• Granger Medical Clinic (2.4 miles)
• Hoopes Vision (2.5 miles)
• Jordan Valley Dermatology Center (2.6 miles)

Parks

• River Front Park (0.9 miles)
• Skye Park (4.5 miles)
• Wheadon Farm Park (5.1 miles)
• J Lynn Crane Park (5.8 miles)
• West Jordan Dog Park (6 miles)
• Morning Cloak Park (6.2 miles)

Places of Worship

• South Jordan Utah Stake Center (1.5 miles)
• Utah Islamic Center (1.8 miles)
• Church of Jesus Christ of Latter Day Saints (2.8 miles)
• Church of Jesus Christ of Latter Day Saints (3 miles)
• Church of Jesus Christ of Latter Day Saints (4.6 miles)
• Pepperwood Chapel (5 miles)
• Church of Jesus Christ of Latter Day Saints (5.3 miles)

Theaters

• Megaplex Theatres (2.3 miles)
• ZAGG The District (3.4 miles)

Transportation

• Draper UTA Frontrunner Station (3.4 miles)
• TRAX 4800 West (4.4 miles)
• Daybreak Parkway Trax Stop (4.9 miles)
• TRAX Fashion Place West (5.1 miles)

Hospitals

• Riverton Hospital (4.1 miles)
• Orthopedic Specialty Group - TOSH (6.1 miles)

Cafes

• Starbucks (5.3 miles)