Alta View Estates

Pros

• Lance is amazing.
• Clarissa is incredible.
• Amanda is caring.
• Megan Lancaster, PA, got to the bottom of the issues and devised a solid plan to get back on track.
• The ER and the Surgery Team delivered amazing care.
• Dr. Mark Mawhinney is great.
• Linda, the prep nurse, was knowledgeable, kind, and professional.
• Deborah, the nurse in outpatient surgery, provided excellent and compassionate care.
• Dr. Mark MaWhinney is caring, professional, and has a great bedside manner.
• Alta View's staff, cleanliness, integrity, and organization made the experience wonderful.

Cons

• The reviewer states Alta View Hospital has no interest in making patients well and only wants money.
• The reviewer says Alta View Hospital is a revolving door designed to profit from patients rather than heal them.
• The reviewer claims the male doctors are egregious for not listening to patients.
• The reviewer notes the hospital cares more about following procedures and charting than about actual patient care.
• The reviewer describes a nurse named Brynn as dismissive, condescending, and unprofessional.
• The reviewer asserts Intermountain's billing is absurd and the billing staff are unhelpful, with ongoing payment disputes and accounts on hold.
• The reviewer claims the financial aid program is a facade and requests for aid are inadequately processed.
• The reviewer states they would never return to Alta View/Intermountain due to these experiences.

Review

The collection of experiences here paints a complicated picture of care across Alta View Hospital and the broader Intermountain Health network. On one hand, there are very real accounts of frustration and feeling unheard, especially around how medical needs and medications are managed. One person describes being prescribed mirtazapine for anxiety years ago, with bipolar disorder noted, and then facing a refilling policy that required a visit with a psychiatrist again - an encounter they interpreted as a money-driven gatekeeping measure rather than a patient-centered decision. The sentiment is that Alta View Hospital and its affiliated doctors seem to be more interested in getting patients in and out for visits that generate revenue than in addressing long-term mental health needs. The speaker makes a definitive declaration never to return, underscoring a distrust that permeates much of the review.

There is also a strong perception that the system can feel coldly procedural during hospital stays. The author recounts being at Alta View for several days and encountering several staff members who were not attentive to their symptoms or comfort needs, including a painful contrast between the male doctors' reluctance to listen and the female doctors' greater willingness to hear the patient's experiences. They recount being left cold and shivering on a hospital bed without a blanket while staff concentrated on charting rather than bedside care. Despite these negative moments, the account acknowledges some exceptions: a few staff members - Lance, Clarissa, Amanda and a few other techs - were described as genuinely caring or exceptional. The overall impression is that patient advocacy and bedside attentiveness varied widely, and the hospital environment sometimes prioritized protocol and paperwork over immediate, empathetic care.

In the same narrative, there is a dramatic pivot to a different experience line that follows after the initial Alta View encounter. The writer notes an update praising Transformative Medicine in Sandy, Utah, with Dr. Hersh as a turning point. The care there appears to have been swift and effective: an immediate treatment plan that began to address the person's condition right away. The patient singles out Megan Lancaster, PA, as someone who quickly got to the bottom of the issues and proposed a solid plan to restore balance. The overall shift is described as night and day compared with the prior experiences at Alta View, highlighting a sense of relief and regained confidence in the care team. The ER and surgery teams there are depicted as competent and compassionate, with a specific mention of an early, efficient intake and a successful surgical outcome that day - an experience that felt profoundly different from the earlier hospitalization.

Intermountain Health's billing and financial aspects generate a second large thread of opinion. A recurring theme is the frustration with pricing, billing practices, and the apparent lack of timely, helpful support from billing staff. The developer of the reviews urges readers to stay away from Intermountain due to exorbitant rates and unhelpful billing departments that can't reconcile payments or explain discrepancies. The review describes months of confusion, statements indicating payment has been made, and repeated holds on accounts to age them, which can leave patients financially unmoored and unsure of what they owe. The sense here is that the financial aspects of care create ongoing stress that undermines the overall patient experience, even when some medical staff deliver excellent clinical care.

Yet the narrative also includes clearly positive, patient-centered experiences within Intermountain. Several reviews praise specific individuals and moments of exceptional care. The account recounts an "incredible experience" with the surgical team and a well-run emergency department, where staff like Tofi, Linda, Dr. Mawhinney, Dr. Edwards (an anesthesiologist), and other nurses were described as calm, knowledgeable, and professional. The care team in surgery and anesthesia is credited with excellent bedside manner, effective communication, and seamless transitions through the surgical process. A patient's appreciation for the prep nurse Linda's years of experience, the humor and empathy from Dr. Mawhinney, the kindness of the anesthesiology team, and the supportive hands-on care from the post-op staff underscores that, even within the same system, experiences can be dramatically different and highly positive.

Other reviews share a broad spectrum of experiences that continue to illustrate the variability in care. In one account, a patient moving through a Med Surge floor session describes attentive nurses and a hospitalist named Dr. Thompson as pivotal to a favorable outcome, with discharge occurring in under 24 hours and a grateful recognition of the Alta View team for their care. Another portion of the feedback highlights a separate set of hospital stays that involved orthopedic trauma, NICU care, and a general sense of gratitude toward the surgeons, nurses, and physical therapists who contributed to ongoing recovery. The consistent thread across these stories is that many caregivers - nurses, physicians, and therapists - can be exceptional, compassionate, and effective, even if systemic gaps and administrative frustrations persist elsewhere.

Taken together, these reviews present a nuanced portrait of modern hospital systems like Alta View and Intermountain. There are clear cases of remarkable clinical skill, rapid problem-solving, and compassionate bedside care that make a meaningful difference in patients' lives. At the same time, there are persistent concerns about how medication refills for chronic conditions are handled, how patient comfort and advocacy are prioritized, and how billing and insurance processes can complicate access to timely care. The mixed experiences suggest that patients often must navigate a complex landscape: rely on individual clinicians who listen and respond to needs, while also advocating for themselves amid administrative and financial hurdles. For anyone relying on these systems, the message from these narratives is to seek out the staff who demonstrate genuine attentiveness and expertise, prepare to advocate for every step of care, and be mindful that experiences can vary dramatically from one encounter to the next.

Theaters

• Megaplex Theatres (0.6 miles)
• ZAGG The District (5.1 miles)

Restaurants

• Slackwater (0.7 miles)
• Chili's Grill & Bar (0.9 miles)
• Los Cucos Mexican Cafe (1.1 miles)
• Schmidt's Pastry Cottage (1.8 miles)
• In-N-Out Burger (3.1 miles)
• Tacos Lopez (3.3 miles)
• Apollo Burger (3.4 miles)

Physicians

• Grant A Fairbanks, MD - Fairbanks Plastic Surgery (0.9 miles)
• Southpoint Pediatrics (1.9 miles)
• Utah Vein Specialists (2.2 miles)
• Stork Vision 3D/4D Ultrasound (2.4 miles)
• Granite Peaks Endoscopy (2.4 miles)
• South Valley Eyecare (2.5 miles)
• Granger Medical Clinic (2.5 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.5 miles)
• Walmart Pharmacy (1.9 miles)
• Jolley's Sandy Compounding Pharmacy (2.2 miles)
• Smith's Food & Drug (2.4 miles)
• CVS Pharmacy (2.4 miles)
• Walgreens (2.4 miles)

Places of Worship

• Utah Islamic Center (1.6 miles)
• South Jordan Utah Stake Center (3.1 miles)
• Pepperwood Chapel (3.7 miles)
• Church of Jesus Christ of Latter Day Saints (4.2 miles)
• Church of Jesus Christ of Latter Day Saints (4.7 miles)
• Church of Jesus Christ of Latter Day Saints (4.9 miles)

Parks

• River Front Park (1.8 miles)
• No Name Park (4.5 miles)
• Wheadon Farm Park (5.5 miles)
• Skye Park (5.9 miles)

Transportation

• TRAX Fashion Place West (4.1 miles)
• Draper UTA Frontrunner Station (4.1 miles)
• TRAX 4800 West (5.7 miles)
• Daybreak Parkway Trax Stop (6.6 miles)

Hospitals

• Orthopedic Specialty Group - TOSH (4.9 miles)
• Riverton Hospital (5.8 miles)
• Intermountain Medical Center (5.9 miles)