Rocky Mountain Care River Pointe Assisted Living

Pros

• Residents at Provo Assisted Living enjoy a warm and inviting atmosphere that feels like home.
• The staff is described as friendly, caring, and responsive to the needs of residents and their families.
• The facility is noted for its cleanliness and well-maintained environment.
• A wide variety of engaging activities are offered, promoting a sense of community among residents.
• Meals served at Provo Assisted Living are praised for their quality and taste, accommodating dietary needs effectively.
• Management maintains an open-door policy, ensuring that resident concerns are addressed promptly.
• Many staff members genuinely care about the well-being of residents, creating a familial atmosphere within the facility.
• Residents appreciate having privacy in their living spaces with access to personal bathrooms.

Cons

• Residents at River Pointe Assisted Living reportedly feel that promises made upon moving in are not kept, leading to dissatisfaction with the care received.
• There are claims of disrespect and a lack of dignity in the treatment of residents, with some stating that care is nearly non-existent.
• Long wait times for assistance from staff have been experienced, with reports of call lights going unanswered for extended periods.
• There are ongoing issues with broken equipment and facilities, contributing to a negative living environment.
• Complaints have been raised about the quality and preparation of meals at Provo Assisted Living, including overcooked vegetables and unappetizing options.
• Some residents express concerns about significant weight loss due to unsatisfactory food quality and lack of appetizing meal alternatives.
• A former employee noted difficulties in finding adequate staffing, which may impact the level of care provided.
• Negative comments mention an uncaring demeanor from certain staff members towards residents at one facility.
• Reports indicate that responses to resident complaints or needs may not be handled effectively by management in some instances.
• Some residents describe experiences where they felt their dietary needs were not adequately met or considered during meal preparation.

Review

River Pointe Assisted Living presents an image of elegance and comfort, characterized by its warm, inviting environment that feels akin to home. Many families appreciate the cozy, sunny atmosphere and the personable nature of the staff, who are described as well-organized and accommodating. However, some residents have expressed disappointment regarding unmet promises after moving in. There are grievances about a perceived lack of respect and dignity among residents, with reports of inadequate care leading to long wait times for assistance. Issues like broken facilities and perceived neglect from management further contribute to this dissatisfaction; some describe the director as being unkind and uncaring towards residents.

On the other hand, Provo Assisted Living (PAL) has garnered positive feedback from both residents and staff alike. One resident noted their inability to walk and reliance on daily care, which they feel is adequately provided by friendly aides despite the challenges posed by staffing shortages. They appreciate the physical support given but have serious concerns about meal quality. The resident has witnessed meal preparation issues firsthand: from overcooked vegetables to poorly prepared proteins lacking taste or nutritional value. According to their account, this has led to significant weight loss due to uneaten meals—a stark contrast compared to experiences at other facilities.

The reflections shared by a family member highlight a different experience at PAL over many years during which their mother resided there until her passing in late 2020. They remembered how well-maintained and clean the facility was, noting that attentive staff consistently engaged with both residents and their families regarding any arising concerns. The family member emphasized how enjoyable their mother's time was spent there amidst friendships formed within this community setting.

Staff members who have worked at PAL echoed these sentiments; one CNA reflected fondly upon their time spent at the facility where administrators genuinely cared for both employees and residents alike—creating a familial atmosphere conducive to open communication about resident needs or concerns. Another employee praised not only the quality of care extended towards residents but also highlighted dedicated measures taken during health crises like COVID-19.

Newer employees also expressed surprise at what they consider exceptional service provided at PAL based on their previous experiences elsewhere in Utah County; they commended high-quality meal options tailored for dietary restrictions alongside a clean facility maintaining a pleasant ambiance overall. The teamwork among staff fostered an environment focused on ensuring resident comfort while actively facilitating engagement through various activities available throughout each week.

One poignant review summarized life in PAL as one filled with warmth, inclusivity, and care—adding that respect is upheld amongst all members within this assisted living community of diverse ages needing support in different capacities while forming bonds enriched through shared experiences together—a testament perhaps most evident in moments spent fostering friendships among peers guided by attentive caregivers invested wholeheartedly in fulfilling every individual's needs.

In conclusion, while River Pointe Assisted Living faces criticisms regarding neglectful practices that compromise resident dignity and care quality overall—with stark comparisons drawn against rival establishments such as Provo Assisted Living—PAL’s reputation shines through numerous accounts emphasizing dedication toward improving residents’ lives amidst ongoing efforts made day-to-day by committed personnel providing optimal services holistically suited for older populations navigating life's complexities within safe surroundings designed solely for them along cherished connections cultivated therein amongst caring communities built around genuine love for humanity itself.

This part of Provo, Utah, offers a convenient and diverse range of amenities for seniors considering the area for living. With various restaurants such as Taco Bell, Black Sheep Cafe, and Sizzler nearby, seniors have plenty of dining options to choose from. In terms of places of worship, there are several options within a few miles, including the Provo City Center Temple and the Grandview East Stake. Transportation is easily accessible with the UTA FrontRunner Provo Station located just 1 mile away. The area also boasts multiple parks like Bicentennial Park and Kiwanis Park for enjoying outdoor activities. Additionally, there are several pharmacies, physicians, hospitals like Utah Valley Hospital and Intermountain Health Care available for healthcare needs. Overall, this part of Provo provides a well-rounded community suitable for senior living.

Restaurants

• Taco Bell (0.9 miles)
• Black Sheep Cafe (0.9 miles)
• Burger King (1 miles)
• McDonald's (1 miles)
• Sizzler (1.2 miles)
• Bombay House (1.2 miles)
• Mi Lindo Guadalajara (1.3 miles)

Places of Worship

• Provo City Center Temple (0.9 miles)
• Grandview East Stake (2.3 miles)
• Provo Utah Temple (2.5 miles)
• Church of Jesus Christ of Latter-Day Saints the, Wards, Spring Creek, Eighteenth (4.1 miles)
• Centerpoint Church (4.6 miles)

Transportation

• UTA FrontRunner Provo Station (1 miles)
• Provo Municipal Airport (PVU) (4 miles)

Parks

• Bicentennial Park (1.1 miles)
• Kiwanis Park (1.4 miles)
• North Park (1.5 miles)
• Provo Rotary Park (3 miles)
• Springville Community Park (3.6 miles)
• Riverview Park (4.8 miles)

Pharmacies

• South End Market (1.2 miles)
• CVS Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Macey's, Happy Shopping (2.2 miles)
• Macey's Pharmacy #3 (2.4 miles)
• Walmart Pharmacy (2.8 miles)
• Utah Valley Pharmacy (3.6 miles)

Theaters

• Cinemark 16 (1.3 miles)

Physicians

• HBP Shared Services (1.3 miles)
• Mountainland Wasatch Family Health Center (1.5 miles)
• Intermountain Utah Valley (1.8 miles)
• Richard P. Corey, MD (1.8 miles)
• Utah Vascular Center (1.8 miles)
• Intermountain Vein Center (1.8 miles)
• Peak Otolaryngology (1.8 miles)

Hospitals

• Utah Valley Hospital (1.9 miles)
• Intermountain Health Care (2 miles)
• Candida Wellness Center (4.5 miles)
• Intermountain Health Care (4.6 miles)