3507 North University Avenue, Suite 300, Provo, UT 84604
For more information about senior living options: (844) 490-3973
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Home Instead is described as easy to work with and efficient in coordinating care. Caregivers are noted for being kind, attentive, and genuinely caring for clients. The office team provides strong support, clear communication, and helpful education on dementia care. Scheduling is flexible, with accommodating changes and thoughtful cancellation policies. The service enables seniors to remain at home and maintain independence as their needs evolve. Caregivers learn clients' preferences and tailor care to individual needs. The family portal is valued for keeping family members connected with daily notes. Lori is singled out for consistently checking in and offering guidance and support. Clients and families feel safe, respected, and grateful for the care, and would highly recommend Home Instead.
One reviewer did not give a full five-star rating, stating that there is always room for improvement.Families caring for an aging loved one often feel reassured when a trusted home care partner is by their side. The experiences shared here paint a picture of Home Instead as a compassionate and reliable ally that can adapt to shifting schedules, evolving care needs, and the emotional currents that come with aging and dementia. Across dozens of notes, the thread is clear: the people make the difference, and the organization, from the office to the caregivers, tends to listen, adjust, and show up with kindness.
Several reviews highlight how the coordination team, especially individuals like Michele and Brecklyn, consistently navigated unusual or changing schedules. The ability to arrange coverage that fits a demanding timetable was repeatedly praised, with caregivers scheduled to accommodate the family's needs week to week. When concerns arose, families felt listened to and validated, and they described a sense of being supported rather than managed. The personal touch extended to honoring a loved one's favorite caregivers and making sure those relationships continued as much as possible, which contributed to a sense of continuity and comfort for the clients.
The describing families emphasize that Home Instead is more than just a service; it's a bridge that allows independence to stay intact at home. In long-term arrangements spanning five years for one dad, companions not only assisted with daily routines but also helped him remain connected to activities that mattered - haircuts, grocery trips, gym visits, church, and walks. They played games, did puzzles, and gradually prepared meals as his needs evolved. The staff learned his preferences and adapted accordingly, while the office provided education on dementia care and maintained open, ongoing communication. The flexibility to cancel or reschedule when family plans changed was specifically noted as a practical and appreciated feature.
The testimonials also amplify the human side of caregiving. Reviewers speak of caregivers who felt like part of the family - friendly, kind, and genuinely invested in their clients' well-being. One note describes caregivers "finding ways to know what seniors need" and offering thoughtful suggestions that families hadn't considered. The sense that caregivers "seemed to genuinely enjoy" their clients came through repeatedly, with stories of laughter, companionship, and the simple dignity of being treated with respect. In one case, a spouse found new friendship and daily support in the caregivers who became a steady presence for over a year, then shifted to helping the family by preparing meals and providing companionship for the caregiver too.
The emotional arc of this care is evident in mentions of transitions, such as moving a dad into memory care. Reviews recount tearful goodbyes and the emotional heaviness of concluding a chapter, yet they also reflect gratitude for the support that enabled their loved one to stay at home as long as possible and to have experienced caregivers who made him feel safe and valued. Across locations, families speak highly of the staff's professionalism, competence, warmth, and sense of safety. In one story from Provo, the caregivers' approach helped a strong-willed father accept help through consistent, respectful interaction and clear demonstration of responsibility and care.
Technology and administrative ease also receive praise. Families appreciate a robust office team, with notes about schedules and billing being accessible online, and a family portal that allows siblings to stay connected - seeing daily caregiver notes, meals, medications, and needed items. This transparency and ease of communication helped families coordinate care across different households or states, providing reassurance that everyone involved is on the same page. When transitions happened, such as moving from home care to a different living arrangement, the coordination remained a strength, easing the emotional and logistical burden during a difficult time.
A recurring thread through the comments is the influence of a few standout team members, notably Lori. Review after review mentions Lori as a linchpin - checking in regularly, offering practical guidance on home care and even hospice, and helping families chart a path that best supports their loved one. The sentiment is that Home Instead is a warm, supportive workplace that extends that warmth to clients as well as its own staff. Comments reflect appreciation for a culture that values caregivers and recognizes the challenges they face, while also celebrating the joy of making a meaningful difference in people's lives.
Taken together, these experiences sketch a portrait of Home Instead as a trusted partner for families navigating aging, dementia, and end-of-life care. The combination of reliable scheduling, thoughtful caregiver matching, compassionate and capable staff, open communication, and accessible administrative tools creates a foundation that many families rely on to keep loved ones at home with dignity, safety, and a sense of belonging. Across ages and circumstances - from a 95-year-old dad to a 90-something mother and a spouse who simply wants to feel understood - the feedback is consistently positive, with gratitude and strong recommendations to others seeking dependable in-home care.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Home Instead Senior Care Franchise #798 in Provo, UT offers a comprehensive range of amenities and care services to ensure the comfort, wellbeing, and safety of its residents. The community provides a welcoming and fully furnished environment with cable or satellite TV, Wi-Fi/high-speed internet, small library, telephone, and housekeeping services.
Residents can enjoy restaurant-style dining in a spacious dining room or utilize the kitchenette for their personal preferences. Outdoor space and a garden are available for relaxation and leisure activities. Move-in coordination is provided to assist new residents with a smooth transition.
Care services at this assisted living community include 24-hour supervision to ensure round-the-clock support, assistance with daily living activities such as bathing, dressing, and transfers. Special attention is given to residents' dietary needs, including diabetes diet and special dietary restrictions. The staff takes care of meal preparation and service according to these requirements.
Medication management is offered to ensure proper administration and tracking. The community also has a mental wellness program in place to promote emotional wellbeing among residents.
Residents can participate in resident-run activities as well as scheduled daily activities that provide social engagement and enrichment opportunities. For those who wish to explore the local area, there are numerous parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby.
Overall, the Home Instead Senior Care Franchise #798 in Provo is committed to providing personalized care tailored to each resident's needs while promoting an active and fulfilling lifestyle within a supportive community setting.
Home Instead Senior Care Franchise #798 is located at 3507 North University Avenue, Suite 300, Provo, UT 84604 in Wasatch County, Utah
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