430 South Main Street, Orem, UT 84058
For more information about senior living options: (844) 490-3973
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The office manager is amazing and well-informed, guiding through problems with great care. The nurses are amazing and kind to residents. The staff cover food needs with extra sandwiches and other offerings whenever residents are hungry. The rehab department is up to date and innovative, and residents return for therapy. Orem Rehab is an excellent facility with outstanding care and a willingness to help one another. The caregivers are incredible and create a loving, family-like atmosphere. The facility feels clean, homey, and welcoming, with friendly, attentive staff. Management and staff are dedicated to providing professional and dignified care for patients and families.
The food is described as atrocious and not fit for even a stray dog. The bathroom lacked a call string for help, creating a safety risk for residents. Some rooms did not have private toilets, sinks, or showers, and there was no easy way to sanitize. Dehydration was deemed absolutely preventable, with contemplation of a lawsuit against the facility. The place is labeled absolutely horrible and not something anyone should go to. Some staff were described as disrespectful to visitors and offering limited service. A resident fell in the bathroom and could only summon help after sliding back to bed, indicating inadequate assistance. The owners were said to be ashamed of themselves for how the center is run.Orem Rehab, officially known as the Orem Rehabilitation and Skilled Nursing facility, sits at the center of many families' conversations about care in Utah County. The reviews paint a broad picture: a place where devoted staff and a compassionate culture are repeatedly praised, even as a few critical voices point to serious concerns. For some families, this facility has become a trusted partner in recovery and daily support, a place where professional therapists work closely with residents and where the atmosphere feels like a close-knit, extended family.
One recurring thread in the positive reviews is the excellence of the leadership and nursing teams. A number of commenters highlight the office manager as "amazing and so informed," and they consistently note nurses who are "kind" and genuinely attentive to residents' needs. The care for a particular resident, Yvonne, is described as thorough and responsive - where staff go out of their way to accommodate dietary preferences, respond to hunger with extra sandwiches and offerings, and ensure that basic comforts are met. Across several testimonials, the impression is that the staff not only execute their duties but also form meaningful connections with residents and their families, creating an environment of trust and reliability.
The rehabilitation and therapy experience at Orem Rehab also draws praise. Reviewers repeatedly credit the rehab department with up-to-date practices and genuine expertise. One reviewer spoke of moving from an initial condition where walking was not possible to a point where standing and independent activities were achievable, emphasizing the therapists' knowledge, empathy, and effectiveness. A long-time observer even described the entire rehab program as "the BEST," with therapists who are described as kind, empathetic, and highly capable. Many families feel the therapy program is the strongest pillar of care, delivering visible progress and a sense of real improvement that makes the stay worthwhile.
Yet the facility's story is not told only in glowing terms. Several reviews present a starkly different picture - of days that fall short of expectations in key areas. Some residents and families express frustration with dining and room amenities, recounting experiences of "atrocious" food and bedding that falls short of what one might expect at a higher-end institution. There are concerns about private bathrooms and privacy in shared rooms, with complaints that private toilets, sinks, or showers were not available in every room. One reviewer described practical safety gaps, recounting a bathroom fall and noting that a call light or string was not initially available, which prompted a corrective fix the following day. These voices emphasize the importance of basic infrastructure and safety in a setting where recovery hinges on timely assistance and a dignified living environment.
There are also powerful, tangible concerns tied to medical and daily-care outcomes. A difficult set of reviews describes a case involving extreme dehydration that led to ICU care and a broader discussion about end-of-life wishes, including DNR conversations. Commentators framed dehydration as preventable, raising questions about fluid management, monitoring, and overall medical responsiveness. Some reviewers even contemplated legal action, underscoring how emotionally and practically weighty these experiences can be when a loved one's health takes a serious turn. These accounts remind readers that, for all the warmth and effort of staff, patient safety and medical oversight remain critical and sometimes lacking in the eyes of families.
Despite these serious concerns, a significant portion of the feedback remains consistently positive about the people who work at the facility. The staff - CNA's and RN's - are repeatedly described as "fantastic," "amazing," and deeply caring. Families emphasize that the care teams work hard to keep residents comfortable, to maintain a welcoming environment, and to support families during what can be stressful transitions. Several reviewers specifically celebrate individual team members by name, noting how staff members foster a sense of "homey" comfort, professionalism, and warmth. The environment is often described as having a family atmosphere, with management and caregivers going "above and beyond" to ensure that patients and their loved ones feel seen, respected, and supported.
Over the course of the reviews, a recurring theme is the tension between excellence in therapy and concerns about everyday logistics and quality-of-life details. Some families speak to improvements under new management - new furniture, brighter spaces, and a more inviting atmosphere - suggesting that leadership is listening and making meaningful changes. Others remind readers that the facility has strong community ties; several visitors note ongoing connections and a sense of continuity in care from week to week, reinforcing the impression that Orem Rehab strives to be a place where residents are treated with dignity and kindness and where therapy and activities are integrated into a holistic care plan.
In sum, the portrait of Orem Rehab is a mosaic of high praise and pointed critique. The facility's strongest assets lie in its people - the managers, nurses, and therapists who demonstrate genuine care, expertise, and a commitment to resident well-being. The rehab program is widely celebrated for its effectiveness and progressive approach, with patients often reporting meaningful gains and a renewed sense of independence. At the same time, several reviews raise important cautions about basic comforts, privacy, nutrition, and medical safeguards, underscoring that a successful stay depends on ongoing attention to facility standards, patient safety, and transparent communication with families.
For families considering this center, the takeaway is to approach with both optimism and vigilance. Tour the facility, speak with staff about your loved one's specific needs, and ask detailed questions about room configurations, bathroom access, call systems, and dehydration prevention. The consensus from many families is that Orem Rehab can be a place of warmth, progress, and supportive care, especially in rehabilitation and therapy, but it remains essential to verify current conditions, understand care routines, and ensure that the daily realities align with the compassionate care promised in reputation and testimonials.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Our House of Orem II, located in Orem, UT, is a welcoming and comfortable board and care home that offers a range of services and amenities to ensure the well-being and happiness of our residents. Our fully furnished facility provides a homelike atmosphere where seniors can feel at ease.
Within our community, residents can enjoy delicious meals in our dining room, where special dietary restrictions are accommodated. We also provide housekeeping services to maintain a clean and tidy living environment for our residents.
Our beautiful outdoor space allows residents to spend time in nature, and we offer move-in coordination services to make the transition into our community as smooth as possible. In addition, we provide telephone and Wi-Fi/high-speed internet access so residents can stay connected with their loved ones.
Our dedicated staff is committed to providing excellent care services tailored to each individual's needs. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by our trained caregivers. We also coordinate with health care providers to ensure the comprehensive care of our residents.
For those with diabetes or special dietary restrictions, we offer specialized meal preparation and service. Medication management is also provided to ensure the proper administration of medications.
Transportation arrangements for medical appointments are available for added convenience. Residents can rely on us for transportation to doctors' appointments when needed.
To promote an active lifestyle, we organize scheduled daily activities that cater to the interests and preferences of our residents. Whether it's participating in group exercises or engaging in arts and crafts, there are plenty of opportunities for socialization and enrichment.
Located near various amenities in Orem, there are cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals nearby for easy access to additional resources and services.
At Our House of Orem II, we strive to create a nurturing environment where seniors can thrive while receiving personalized care that meets their unique needs.
Our House Of Orem II is located at 430 South Main Street, Orem, UT 84058 in Utah County, Utah
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