Providence Assisted Living Center

Pros

• The staff are compassionate, attentive, and always ready to help.
• The facility is warm, welcoming, and well-maintained.
• The administration is hands-on and dotes on the residents.
• The CNAs are gentle and kind, and the caregivers are among the best.
• The memory care team explains dementia and its effects clearly and supports families with care planning.
• The activities and events are engaging, varied, and designed to keep residents active.
• The staff consistently go the extra mile to support residents and their families.
• The community feels like family, with a caring, home-like environment.
• The communication with families and the overall quality of care is top-notch.

Cons

• A reviewer states they do not recommend the facility.
• A family reports their mother stayed eight months and lost 50 pounds, ultimately being hospitalized for malnutrition and dehydration.
• They allege the staff insisted she was eating and drinking when that was not true, including episodes where she was locked out of her room and could not access her drinks.
• They claim the memory care unit is a "tiny hole in the wall" at the back of the building and that it smells bad.
• They describe frequent absences of staff in memory care, with residents wandering unattended and sometimes left unsupervised.
• They mention concerns of overmedication and a lack of communication about eating and drinking before hospital visits.

Review

Cache Valley Assisted Living (CVAL) consistently stands out in the experiences shared by residents, families, and visitors. Across the board, people describe a warm, welcoming, and highly professional environment where staff members go above and beyond, especially during the most challenging times. Several writers applaud how the team handles end-of-life concerns with empathy and respect, noting that the care and consideration shown to their loved ones carried through to their families during extremely difficult moments. "You ladies rock," one reviewer summed up, emphasizing both kindness and competence, and even a newer staff member was praised for being human and helpful during a tough period.

The facility itself earns frequent praise for its upkeep and its memory-care offerings. Reviewers repeatedly mention a clean, well-maintained campus and a "great condition" overall, with particular recognition of the memory ward. Families appreciate seeing residents engaged in a meaningful, dignified setting where specialized memory-care strategies are understood and applied by the caregiving team. The sense of safety and comfort is palpable for many, with several noting not only the physical environment but also the thoughtful routines and attentive care that help residents feel at home.

A central theme in the feedback is the way CVAL treats residents like family. The staff are described as compassionate, attentive, and always ready to lend a hand, with a genuine commitment to ensuring every detail - from meals to medical care - receives careful attention. The activities program is highlighted as a key strength, offering a variety of engaging events and outings that keep residents connected to the community and to one another. Families observe that these efforts are not merely about keeping residents busy; they're about nurturing dignity, purpose, and joy in daily life. Several reviewers point to the admin team and on-site leadership as being notably hands-on, with a doorway open to families and clear communication as a cornerstone of the experience.

People who work with or visit the facility in a non-residential capacity frequently mention Shana, the director, as a standout in terms of accessibility and problem-solving. She, along with the nurse and other staff, is described as knowledgeable and responsive, able to address questions and coordinate care plans with families. Regular visitors emphasize how welcomed they feel when they come for events or to check in on loved ones, and many note that the staff's friendliness and readiness to assist create a sense of trust and reassurance for caregivers who are managing complex needs at home.

The community aspect of CVAL extends beyond resident care into robust, ongoing opportunities for family and community involvement. Reviewers describe a homey atmosphere where the building itself feels like a family home - clean, inviting, and conducive to social interaction. The staff are praised for their affectionate, patient approach, and for the way they conduct themselves with both residents and visiting family members. The result is a climate that many families recognize as supportive and stabilizing during the transitions that accompany aging and dementia care.

Yet, not all experiences are uniformly positive. A minority of reviewers offered strong cautions based on memory-care experiences. One contributor, expressing a clear negative stance, stated outright, "I don't recommend this place." More detailed accounts describe serious concerns in the memory-care unit: significant weight loss and malnutrition, dehydration requiring hospitalization, and allegations that staff failed to ensure proper nourishment and hydration. Specific accusations include instances of locking residents out of their rooms, leaving beverages out of reach, and insufficient staffing in the memory-care area, which the reviewer felt led to inadequate supervision and communication gaps. Another account characterized the memory-care facility as a "tiny hole in the wall" with a foul odor, contributing to a troubling hospitalization experience for a parent. These stories also mention a lack of proactive communication and questions about whether the care plans were being followed or honestly reported to families.

Despite these serious concerns, many other reviews celebrate CVAL as a wonderful, supportive place. Commentators describe the staff as "the BEST," with caregivers, CNAs, and administrators consistently praised for their kindness, professionalism, and commitment. Visitors note frequent smiles, laughter, and a sense of joy that permeates the building, along with a steady stream of engaging activities and events that foster a vibrant community. For families navigating dementia care or transitions from home to assisted living, these voices offer reassurance about the overall warmth and legitimacy of the program, while the negative experiences serve as a stern reminder to prospective residents and their loved ones to conduct thorough evaluations, particularly of memory-care services, and to seek timely, clear communication from leadership.

In sum, Cache Valley Assisted Living emerges in these reflections as a place of strong human connection, practical caregiving excellence, and a genuine sense of community. The vast majority of reviewers highlight a culture of care that respects residents' dignity, supports families, and creates a welcoming, home-like environment. The memory-care discussions reveal a more nuanced picture: while many families report positive, attentive care and meaningful engagement, there are credible concerns from a few about monitoring, nutrition, and communication in that specialized unit. For anyone considering CVAL, the message is clear - interact with the staff, ask detailed questions about memory-care protocols, and observe how the team communicates and collaborates with families. When aligned with the needs and expectations of your loved one, Cache Valley Assisted Living appears to offer a compassionate, community-centered living experience that many families find deeply reassuring and beneficial.

Located in Logan, Utah, this neighborhood offers a variety of amenities within walking distance. There are multiple dining options such as Burger King, That Sandwich Place, and Le Nonne, as well as cafes like The Westside Coffee Company and Caffe Ibis. For medical needs, there are several physicians' offices nearby including Interwest Anesthesia Associates and Cache Valley Hearing and Audiology. Pharmacies such as Macey's and Smith's Food & Drug are also easily accessible. Logan Regional Hospital is conveniently located for any healthcare emergencies. Places of worship ranging from the Logan Utah Temple to the Logan Islamic Center can be found in the vicinity. Additionally, residents can enjoy parks like Merlin Olsen Park and River Park for outdoor activities. Overall, this neighborhood provides a convenient and diverse range of services suitable for senior living.

Restaurants

• Burger King (0 miles)
• That Sandwich Place (0.1 miles)
• Le Nonne (0.2 miles)
• Bluebird Restaurant (0.3 miles)
• The Waffle Iron (0.3 miles)
• Nielson Kevin (0.3 miles)
• Little Unicorn (0.3 miles)

Physicians

• Interwest Anesthesia Associates (0.1 miles)
• Cache Valley Hearing and Audiology (0.3 miles)
• Logan InstaCare (0.4 miles)
• Intermountain Medical Group (0.4 miles)
• Bridgerland Audiology & Hearing Aids (0.7 miles)
• Cache Valley Wisdom Te (0.8 miles)
• Retina Associates of Utah (1.3 miles)

Cafes

• The Westside Coffee Company (0.2 miles)
• Caffe Ibis (0.2 miles)
• The Crepery (0.3 miles)
• Dutch Bros Coffee (0.9 miles)
• Jitters (1 miles)
• Johnny O's Spudnuts (1.1 miles)
• Morty's Cafe (1.2 miles)

Pharmacies

• Macey's (0.3 miles)
• Smith's Food & Drug (0.4 miles)
• Logan Clinic (0.4 miles)
• Smith's Food & Drug (0.7 miles)
• Walmart Pharmacy (1.6 miles)
• Regional Medical Pharmacy At Logan Regional Hospital (1.6 miles)

Hospitals

• Logan Regional Hospital (0.4 miles)
• Logan Regional Hospital (1.5 miles)
• Logan Regional Surgical Center (1.6 miles)
• Intermountain Health Care (1.6 miles)

Places of Worship

• Logan Utah Temple (0.4 miles)
• Church of Jesus Christ of Latter Day Saints (0.8 miles)
• Southern Baptist Convention (0.8 miles)
• General Conference Of Seventh-Day Adventists (0.8 miles)
• Church of Jesus Christ of Latter Day Saints (1 miles)
• Logan Islamic Center (1.1 miles)
• Ebenezer Ministries of Ut (1.1 miles)

Parks

• Merlin Olsen Park (0.5 miles)
• Bridgerland Park (0.8 miles)
• Batting Cages (1.3 miles)
• River Park (1.3 miles)
• Abbeys Dog Run (1.4 miles)
• Willow Park West (1.4 miles)

Theaters

• Megaplex Theatres at University Stadium (1.2 miles)

Transportation

• CVTD Route 1 (1.4 miles)