Maple Springs

Pros

• Maple Springs has an amazing team that ensures residents' needs are met and comfort is assured.
• The care at Maple Springs is described as fantastic.
• The facility is clean and beautiful, with skilled, caring staff and in-house hospice provided with love.
• The intake coordinator and nursing leadership are praised for meeting residents' needs.
• The staff are friendly, attentive, and caring.
• The rooms are spacious and clean.
• Maple Springs is considered the best option in its area and is highly recommended.
• The nursing/CNA staff connect personally with residents and truly love them.
• The therapists (PT/OT/ST) are great and very consistent.
• The food is excellent, with modifications readily provided to meet specific needs.
• The activities and recreational therapy are outstanding.
• The facility is clean, with no unpleasant odor, and the 24/7 service is appreciated.

Cons

• The reviewer claims that Maple Springs staff do not care about residents' families.
• They state that the call button was left on for more than thirty minutes and staff dismissed the family's concern.
• They allege that the resident's sheets were soiled and not changed for a long period.
• They claim staff did not read the resident's hospital chart and were not caring for him.
• They warn others not to send their family there if they care about their loved one's well-being.

Review

Maple Springs appears in many voices as a facility with a broad spectrum of experiences, spanning both heartfelt praise and stern caution. Across its North Logan and Cache Valley locations, families recount a range of outcomes that reflect how care can feel very different depending on the day, the staff involved, and the particular unit in which a loved one resides. What threads repeatedly surface are the themes of compassionate, attentive staff, strong clinical support, meaningful activity and family involvement, and, in a troubling minority of accounts, a disconnect between the care team and the needs of residents.

Among the more alarming accounts is a firsthand description of a loved one who had recently left the ICU and was placed at Maple Springs, where the health trajectory reportedly declined. The reviewer alleges that feedings were not adequately kept up, calls for help went unanswered for extended periods, and staff dismissed family questions with apparent indifference. They describe soiled sheets that were not promptly addressed, and a chart that seemingly was not reviewed to align care with hospital notes. In this account, the warning to others is blunt: do not place a family member there if their wellbeing matters to you. This negative perspective emphasizes gaps in responsiveness and basic daily care that caused serious concern for the resident's safety and comfort.

In contrast, a suite of submissions batteries heavily toward the positive, painting Maple Springs as a place where dignity, competence, and genuine kindness dominate the care experience. One reviewer recounts that their father entered Maple Springs and was enveloped by an "amazing team" that worked tirelessly to meet both the needs and the personal wants of the resident, with hospice services provided with love and kindness. The intake process is highlighted through Dawn Reed, the intake coordinator, and nursing leadership that partnered closely with the family to tailor care to a unique situation. The gratitude expressed is robust, crediting Maple Springs with transforming a challenging transition into a period of comfort and support for the whole family.

Several testimonials echo the sentiment that Maple Springs offers quality end-of-life care in a warm, professional environment. A reviewer notes that their father spent his final days there in an atmosphere described as friendly, attentive, and caring, with rooms that were clean and comfortable. The praise extends to the belief that the facility could be recommended to others seeking long-term or end-of-life care, reinforcing the impression of a well-run operation where residents are treated with respect and kindness.

Further nostalgia and appreciation come from families who emphasize the continuity and dedication of staff, including the administration, CNAs, and therapists. One account celebrates the "no-judgment zone" of memory care, where staff not only care for residents but also foster meaningful connections and friendships among them. The reviewer points to the presence and consistency of caregiving teams - nurses, aides, cleaning staff, and therapists - who demonstrate genuine affection for residents and a commitment to high-quality care even when the family challenges arise. The impression is of a facility where care teams know residents well and are seen as an extension of the family.

Other voices focus on the breadth of services and the everyday livability Maple Springs provides. Multiple reviewers mention the availability of in-house rehabilitation services (PT/OT/ST), highly skilled staff, and a proactive approach to medical needs, including timely referrals to primary care physicians. The culinary program also receives praise, with comments about good food, the ability to accommodate dietary requests, and a sense that the kitchen produces meals that residents enjoy. Rec therapy, activities, and social opportunities - such as weekly dining experiences and organized events - are cited as meaningful aspects of life at Maple Springs, contributing to a sense of normalcy and community for residents.

The NoLo (North Logan) location earns particular emphasis for its long-standing staff relationships and the sense of home-like stability. A testimonial from a health professional and several residents' families extols the facility as a warm, clean, and well-maintained environment with staff who are both skilled and personable. The letter from 2018 detailing a mother's transition to Maple Springs NoLo's memory care unit - referred to by some as the "Lighthouse" - is especially vivid: continuous medical support provided in-house, immediate contact with families about any incident, and consistent, compassionate care that respects religious and social routines. The writer lauds 24/7 access to care, no unpleasant facility odors, and the ability for families to participate freely, even inviting dogs into the space. The sense conveyed is of a facility that truly centers resident dignity, family involvement, and a sense of community.

Taken together, the collected reviews portray Maple Springs as a place that can deliver exceptional, compassionate care when the right team is in place, with an emphasis on comprehensive clinical services, robust rehabilitation, considerate food programs, and an atmosphere that supports social and spiritual life. They also reveal that experiences can diverge, underscoring the importance of individual unit leadership, nurse staffing, and attentiveness to daily needs. For families evaluating Maple Springs, the message that emerges is nuanced: the facility has the capacity to offer outstanding, patient-centered care and a supportive environment that families deeply appreciate, but it is equally important to vet the specific unit, talk to administrators, and observe how care is coordinated to ensure that a loved one's critical needs are consistently met. In the end, many families express profound gratitude for the care their loved ones received, while at least one account serves as a cautioned reminder to scrutinize responsiveness and daily caregiving in every setting.

This part of North Logan, Utah offers a convenient and diverse range of amenities for seniors. Within a short distance, there are several physicians, hospitals, pharmacies, and cafes to meet your healthcare and dining needs. In addition, there are parks nearby for leisurely strolls and relaxation. For entertainment, there are theaters showing the latest movies just minutes away. Furthermore, there are places of worship for spiritual fulfillment within the community. Transportation options include an airport and a bus route for easy access to other parts of the area. Overall, this area provides a well-rounded environment with everything you may need for comfortable senior living.

Physicians

• Alpine Orthopaedic Specialists (0.2 miles)
• The Allergy Clinic (0.3 miles)
• Mountainstar Cache Valley Medical Group (0.3 miles)
• Primary Care Pediatrics (0.3 miles)
• Cache Valley Dermatology (0.3 miles)
• Gateway Medical (0.3 miles)
• Cache Valley Ear, Nose & Throat (0.3 miles)

Hospitals

• Cvsh Wound and Hyperbaric Medicine (0.3 miles)
• Cache Valley Community Health Center (0.9 miles)
• Intermountain Health Care (1.1 miles)
• Logan Regional Surgical Center (1.1 miles)
• Logan Regional Hospital (1.1 miles)

Pharmacies

• Cache Valley Pharmacy (0.3 miles)
• Lee's Marketplace (0.9 miles)
• Regional Medical Pharmacy At Logan Regional Hospital (1.1 miles)
• Smith's Food & Drug (1.9 miles)
• Smith's Food & Drug (2.2 miles)
• Macey's (2.2 miles)
• Logan Clinic (2.3 miles)

Restaurants

• Javier's Authentic Mexican Food (0.5 miles)
• Sonic Drive-In (0.6 miles)
• The Copper Mill (0.6 miles)
• MayMoes (0.6 miles)
• La Tormenta Restaurant (0.8 miles)
• Subway (0.9 miles)
• Taco Bell (1 miles)

Theaters

• Movies 5 (0.6 miles)
• Cinefour Theatres (0.6 miles)
• Megaplex Theatres at University Stadium (1.3 miles)

Parks

• Meadow View Park (0.7 miles)
• North Logan Parks Department (1 miles)
• Bridgerland Park (1.8 miles)
• King Nature Park North Logan (2.1 miles)

Cafes

• Fizz N Fryz (0.8 miles)
• Starbucks (0.9 miles)
• Dutch Bros Coffee (1.7 miles)
• Morty's Cafe (2 miles)
• USU It's All About the Bagel / Caffe Ibis (2.1 miles)
• Artist's Block Cafe (2.2 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• Church of Jesus Christ of Latter Day Saints (1 miles)
• St Thomas Aquinas Knights Of Columbus (1 miles)
• Church of Jesus Christ of Latter Day Saints (1.2 miles)
• Church of Jesus Christ of Latter Day Saints (1.5 miles)
• Church of Jesus Christ of Latter Day Saints (1.6 miles)
• Church of Jesus Christ of Latter Day Saints (1.8 miles)

Transportation

• Harrisair (1.2 miles)
• Leading Edge Aviation (1.7 miles)
• Logan-Cache Airport (LGU) (1.7 miles)
• CVTD Route 1 (2 miles)