Roseanna's Place Personal Care Home

Pros

• The staff at Aserene provided loving care that exceeded expectations.
• The caregivers were wonderful, helpful, and promptly responsive to needs, including after-hours emergencies.
• Families expressed deep gratitude for the care their loved ones received, with patients looking forward to visits.
• The team delivered professional, compassionate care and is highly recommended.
• The staff treated loved ones with dignity and offered emotional support to families.
• Spiritual support, including chaplain visits, was appreciated as part of the care.
• The discharge planning was thorough, and the team prepared patients for discharge with care.
• Reviewers described A Serene Healthcare as simply the best in the business and highly recommend them.

Cons

• One reviewer described a nurse named Denise as "horrible," claiming she hurried the grandmother and failed to provide compassionate care.
• Another reviewer said it was a hassle to obtain equipment for the grandmother and to talk to the staff.
• A reviewer alleged that respite services were not compensated and that Alton Ferguson had not contacted them despite numerous attempts.
• The reviewer also stated that every time they called or emailed, they were told someone would reach out, but no one ever did.

Review

Across many experiences, Aserene / A Serene Healthcare Services emerges as a trusted partner for families facing difficult health journeys. Several families describe six months of devoted, loving care for a beloved sister, with care so attentive and consistent that gratitude feels beyond words. In these accounts, the care teams are pictured as dependable and genuinely invested in the well?being of both patients and their families, inspiring strong recommendations to others seeking help at challenging times.

A common thread throughout the praise is the warmth, reliability, and practical support the staff provide on a day?to?day basis. Families highlight that the caregivers are not only skilled but also remarkably considerate - often going the extra mile to respond promptly to urgent needs, including after?hours scenarios. Specific caregivers are named with affection and appreciation - Shenice, Bicana, Sedrick, Catherine, and Eryn - who are remembered for their kindness, responsiveness, and the comfort they offered at moments when it mattered most. The sentiment runs through many stories: the staff was described as wonderful, helpful, and trustworthy, with a readiness to handle whatever nursing or logistical needs arose so families could feel at ease.

Yet, the reviews also acknowledge real administrative and logistical challenges. One family shared a troubling experience about unpaid respite services: their company provided respite care for A Serene, but the services remained unpaid, despite repeated calls and emails. They report being told that someone would reach out, but Alton Ferguson has not yet contacted them, even after the first week of May. The pattern described is one where outreach promises were made but not fulfilled, leaving them frustrated and asking for prompt resolution. There is also a note that obtaining equipment for a grandmother can be a burdensome process, highlighting a disconnect between high?quality bedside care and some aspects of administrative coordination.

In the most poignant narratives, the care given during end?of?life moments stands out. Families recount experiences of care that honored dignity and spiritual needs. The staff's involvement extended beyond medical tasks to include emotional and spiritual support - the presence of a chaplain who prayed with families before and after difficult moments is repeatedly praised. One family even recalls a personal gesture after their loved one's passing: a bear made from the husband's favorite shirt, a tangible token of comfort. The overall tone is one of deep gratitude for compassionate, holistic care that helped families navigate severe illness and death with grace and a sense of peace.

Several reviews describe care as truly familial - like the staff treating patients as if they were their own family. This sense of closeness is echoed by words about the care team's commitment to easing the burden on loved ones. Others speak to the ongoing relational warmth: care for a mother living at home, support during emergencies, guidance through challenging chapters, and the feeling that the entire team is capable, professional, and kind. In some cases, families emphasize how the care helped them meet overwhelming moments with greater confidence and less fear, reinforcing the belief that A Serene's staff brings not only medical proficiency but also genuine human connection.

The breadth of praise extends to the overall professionalism and scope of service. Reviewers describe a comprehensive approach where administrative, clinical, and delivery teams work together with timeliness and dedication. The phrase "simply the best in the business" appears to capture a common sentiment about the quality and coordination of care. In several testimonials, families note that the staff's dedication made difficult days manageable, providing steady guidance, practical support, and emotional reassurance at every turn. The combination of hands?on care, spiritual support, and coordinated services seems to leave a lasting impression of excellence.

Taken together, the experiences paint a picture of a service that is deeply valued for its compassion, dignity, and family?centered approach - paired with a few administrative bumps that some families hope will be addressed. The accounts celebrate extraordinary kindness and professional care for loved ones in homes and end?of?life settings, while also urging clearer communication and follow?through on logistical matters like billing and equipment. For many families, A Serene represents more than a care provider: it is a trusted partner who can ease the burden of illness, offer comfort in sorrow, and stand by families with steadfast support when they need it most.

This part of Stafford, Texas offers a variety of amenities that may be appealing for senior living. There are several pharmacies nearby, providing easy access to medication and healthcare supplies. Places of worship are also within a short distance, catering to spiritual needs. A range of dining options, from fast food to seafood, can satisfy various culinary preferences. Parks such as Lost Creek Park and Oyster Creek Park offer opportunities for outdoor recreation and relaxation. The nearby theaters and cafes provide entertainment and socializing options for residents. Access to physicians and hospitals ensures convenient medical care when needed. Overall, this area provides a convenient and diverse environment for seniors looking to live comfortably with access to essential services and leisure activities.

Pharmacies

• Walgreens (1.2 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (4.3 miles)

Places of Worship

• Masjid As- Sabireen (1.8 miles)
• Church of Jesus Christ of Latter Day Saints (2.8 miles)
• Sugar Land First United Methodist Church (4.4 miles)
• St Laurence Catholic Church (4.4 miles)
• Houston Principal Jamatkhana (5.4 miles)
• Shirdi Sai Jalaram Mandir (5.8 miles)
• The Crossing Community Church (7.6 miles)

Restaurants

• In-N-Out Burger (2.6 miles)
• Pappadeaux Seafood Kitchen (2.6 miles)
• Aga's Restaurant and Catering (2.8 miles)
• Star Cinema Grill (2.9 miles)
• Kelley's Country Cookin (3 miles)
• Whataburger (3.1 miles)
• Live Oak Grill (3.1 miles)

Parks

• Lost Creek Park (2.7 miles)
• Oyster Creek Park (3.1 miles)
• Patriot Park at Lakes of Austin Park (3.9 miles)
• Sugar Lakes Park (4.2 miles)
• New Territory Pecan Park (7.5 miles)
• Brazos Bend Extended Day (8.7 miles)

Theaters

• 2430 Amc Bar Fountains (2.9 miles)
• AMC First Colony 24 (5 miles)

Cafes

• Starbucks (2.9 miles)
• BlendIn Coffee Club (4.9 miles)
• Starbucks (4.9 miles)
• 85C Bakery Cafe (6.4 miles)
• Starbucks (7.2 miles)
• Nara Cafe (8.4 miles)
• Panera Bread (8.7 miles)

Physicians

• Hillcroft Medical Clinic Association (5 miles)
• Sugar Land OB/GYN Associates (5.2 miles)
• Interventional Cardiology Associates (5.3 miles)
• Rishi Khanna Dmd Pc (5.3 miles)
• Kelsey-Seybold Clinic | Fort Bend Medical and Diagnostic Center (5.5 miles)
• My Eyelab (6.3 miles)
• Texas Children's Pediatrics Westchase (8.3 miles)

Hospitals

• Sugar Land Surgical Hospital (5.4 miles)