The Broadmoor At Creekside Park

Pros

• The nurse practitioner and two nurses genuinely care about their patients.
• The room was very nice and cleaned meticulously every day.
• Nurse Michelle and Ricardo were exceptional in providing kind and helpful care.
• Becky, the social worker, addressed concerns and went above and beyond to secure a space at the preferred facility.
• Lynnette and Stephanie were impressive in their roles at the facility.

Cons

• The staff (including the administrator) is very non-communicative, failing to return calls & emails.
• They treated him terrible.
• They had him setting up trying to eat and they knew when setting or standing, his blood pressure would drop to a very low stage.
• They were giving him the wrong medicine.
• He developed such bad bed sores and then Corvid.
• They forgot a couple of times to bring his food.
• The temperature in the rooms cannot be controlled and either he was super hot or super cold.
• Most of the nurses are temps and they do not know anything about the patients, procedures, rules, etc.
• The place reeks! Thank God we need to wear masks so visitors do not need to smell the strong urine smell that permeates the building.
• The food was not acceptable, there were several items that were borderline inedible.
• The staff is not compassionate, caring, or trustworthy.
• No one could answer us as to who was to blame for poor conditions.
• This is supposed to be one of the top facilities for rehabilitation in the area and it is worse than the worst.
• No one should be put through this humiliation and especially a loved one.
• Here for IV antibiotics and wound care.. been here 32 hours and have not received my antibiotics yet, received insulin once, and wound vac has leaked with no one fixing it since it was applied
• Please do not leave your loved ones here. This is a horrible place that doesn’t take care of patients and their lack of communication is awful.
• Her mind is good and she could at least let us know what was going on.
• called me twice to meet her at the doctors office and let me know a family member had to be present but never showed up with her
• If you love someone do not place them in this facility. This place is unsafe and I left before I was there 24 hours.
• The staff was the worst I have ever seen.
• I was afraid for my safety.
• I don't even know where to start at how terrible it was.

Review

In recent reviews of a long-term care facility, numerous family members and patients have expressed profound dissatisfaction with the quality of care provided, painting a grim picture of their experiences. Many highlighted significant issues ranging from poor communication to inadequate medical attention and unhygienic conditions. The overwhelming sentiment among those who have entrusted this facility with the care of their loved ones is one of regret and disappointment, often wishing they had heeded prior warnings before choosing this establishment.

First and foremost, the staff?s lack of communication stands out as a major complaint. Several reviewers noted that calls and emails went unanswered for days on end, leading to feelings of frustration and helplessness. In an environment where clear communication is crucial to patient care and family peace of mind, the facility's failure in this aspect was alarming. One reviewer recounted how they discovered their loved one at risk of falling due to negligence on the staff's part, highlighting a dangerous disregard for patient safety that resonated through many accounts. The underlying theme was not only a lack of responsiveness but also an apparent apathy toward patient needs.

Compounding these concerns were reports detailing poor medical management during patients' stays. Numerous families reported instances where medications were administered incorrectly or not at all. One particularly distressing account involved a reviewer?s husband being given inappropriate medication while simultaneously failing to receive necessary doses?this situation escalated to the point where their loved one's health deteriorated significantly due to neglectful feeding practices that led to high sodium levels. Such mismanagement raises serious questions about the competency and attentiveness of the medical staff responsible for overseeing patient care.

In terms of physical conditions within the facility, various reviews echoed concerns regarding cleanliness and maintenance. Patients frequently described environments rife with unpleasant odors?often associated with uncleaned urinals?and unsanitary living conditions that left much to be desired. Reports indicated instances where patients were found lying in soiled sheets or left without adequate bathing assistance for extended periods, leaving them feeling humiliated during vulnerable times in their lives. Surfaces went untreated while basic hygiene protocols appeared neglected; such realities are intolerable standards for any healthcare setting.

Despite these troubling experiences dominated by tales of neglect, there were glimpses of hope attributed to specific staff members who stood out amidst the general dissatisfaction presented in other reviews. A few individuals displayed compassion and dedication towards their roles?the likes of Nurse Michelle and social worker Becky received mentions for going above and beyond in providing thoughtful care and addressing concerns raised by both patients and families alike. These positive anecdotes served as reminders that even within flawed systems, there are still those committed to upholding essential virtues like kindness and professionalism.

Ultimately, many reviewers expressed grave concern over safety issues at this facility?a sentiment culminating in dire warnings against placing loved ones into its care. With critical critiques spanning across aspects such as professional misconduct among staff members, negligence surrounding basic needs including food intake or restroom assistance, among other factors contributing heavily toward dissatisfaction; it became evident that similar experiences were remarkably consistent throughout different narratives shared by concerned families seeking better alternatives for caregiving support elsewhere.

In conclusion, the collective voice arising from these reviews shows a pressing need for reform within this particular healthcare facility?from enhanced employee training aimed at cultivating genuine compassion alongside rigorous adherence to established medical protocols?to comprehensive updates focusing on sanitation practices sustaining safe environments conducive toward recovery rather than despair.

This area of The Woodlands, Texas offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable lifestyle. With numerous parks nearby such as Tupelo Park and Northshore Park, residents can enjoy outdoor activities and peaceful surroundings. There are also plenty of dining options including Brooklyn Cafe and The Republic Grille, providing a range of culinary choices. In terms of healthcare, there are several pharmacies and physicians in close proximity, ensuring easy access to medical services. Places of worship such as The Woodlands United Methodist Church offer spiritual support, while transportation options like Hertz Rent A Car make it easy to get around. Additionally, the presence of Memorial Hermann Healthcare System ensures quality medical care is readily available. Overall, this part of The Woodlands provides a well-rounded community for seniors seeking a vibrant and connected living environment.

Parks

• Tupelo Park, Creekside Village (1.4 miles)
• Northshore Park (2.8 miles)
• MapleWood Park (3.1 miles)
• Waterway Square (3.2 miles)
• Bear Branch Park (3.8 miles)
• Cattail Park (3.9 miles)
• Burroughs Park (4.2 miles)

Restaurants

• McDonald's (1.8 miles)
• Brooklyn Cafe (1.9 miles)
• The Republic Grille (2 miles)
• Fielding's Local Kitchen + Bar (2.4 miles)
• Whataburger (2.7 miles)
• Chick-Fil-A (2.7 miles)
• Sonic Drive-In (2.8 miles)

Pharmacies

• CVS Pharmacy (1.9 miles)
• Walgreens (2.5 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.4 miles)

Cafes

• Starbucks (1.9 miles)
• Black Walnut Cafe Wood (3.1 miles)
• Third Gen Coffee (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Starbucks (4.7 miles)

Theaters

• Cinepolis Woodlands (2.5 miles)
• Tinseltown (3.3 miles)

Places of Worship

• The Woodlands United Methodist Church (3 miles)
• St Anthony of Padua Catholic Church (4.6 miles)

Physicians

• Neuro Care Partners (3.1 miles)
• Jkj Pathology (3.1 miles)
• Woodlands Sports Medicine Centre PA (3.2 miles)
• Siddiqui Nithal (3.2 miles)
• Family Psychiatry of The Woodlands (3.3 miles)
• Raja Abusharr (3.5 miles)
• Sterling Ridge Pediatrics (3.6 miles)

Transportation

• Hertz Rent A Car (3.7 miles)

Hospitals

• Memorial Hermann Healthcare System (4 miles)