SureCare at Home

Pros

• The owner personally covered a last-minute shift, demonstrating exceptional customer service.
• Sure Care at Home has nurses on staff who assist caregivers 24/7 when needed.
• Sure Care at Home has the most caring caregivers and has been an answer to prayers.
• The staff are prompt, polite, and professional.
• The caregivers are truly caring, skilled, and compassionate.
• The service is excellent for general companionship, dementia care, or meal planning.
• The team provided comfort and support to the family during the mom's end-of-life care and after.

Cons

• They advise potential clients not to use SureCare at Home, citing untrained, unprofessional, and mean workers who stole a 90-year-old's personal belongings.
• They claim the owner is rude and peppers clients with invoices rather than ensuring staff aren't sleeping on the job.
• They report that the reviewer's mother has been bullied and yelled at, intimidated and bossed around by SureCare workers for months.
• They describe the clerical/administrative staff as inept and condescending.
• They urge readers to go elsewhere.

Review

Sure Care at Home has inspired a wide range of experiences among families seeking help for elderly loved ones, highlighting both powerful positive moments and serious cautions. On the glowing end, several reviewers describe real relief and harmony when care is needed most. One grateful client praised how caring for aging parents became "so much more easier," even amid Covid and staffing shortages, noting that the owner personally covered a last-minute shift. That act of stepping up is framed as exceptional customer service, leading to a clear five-star endorsement: "Five stars, for sure!!" The sentiment runs through others who describe the company as a reliable partner during challenging times, delivering care that feels thoughtful and dependable when every hour can feel consequential.

Other voices emphasize the organization's capacity to support caregivers directly. "Sure Care at Home is a great company to work with," one reviewer writes, underscoring the comfort that comes from having nurses on staff to assist caregivers 24/7 when needed. The accounts go beyond routine visits to paint a picture of caregivers who are "the most caring," delivering prompt, polite, and professional service. For families juggling complex schedules and delicate family dynamics, these descriptions convey a sense of steadiness and reassurance at moments when trust in a care team matters most.

A particularly moving testimony centers on end-of-life care where timely, attentive help made a meaningful difference. A reviewer recounts that, with a mother dying of cancer at home, SureCare was the only agency that could come quickly as the situation intensified. Nancy and Jae are singled out for their impact, as they identified needs beyond what hospice was providing and coordinated those essentials with the hospice team. When the mother passed in the middle of the night, Ms. Jae stayed to accompany the family and wait for the funeral home. The writer's gratitude emphasizes not only professional competence but also compassion, patience, and a commitment to keeping the dying experience as comfortable as possible.

Beyond those deeply personal moments, other comments celebrate the breadth of services and the quality of care across different needs. Reviewers describe "excellent caregivers that truly care" and "superior service," with recommendations for general companionship, dementia care, and meal planning. Another succinct assertion frames Sure Care as an "exceptional company with skilled and compassionate caregivers." Taken together, these statements sketch a portrait of a provider capable of adapting to diverse care requirements - from daily companionship to specialized supervision for cognitive decline.

Yet the narrative around Sure Care at Home is not uniformly positive. One reviewer cautions prospective clients with a stark warning: "don't use them," detailing a troubling set of allegations about untrained, unprofessional, and even mean workers who allegedly stole personal belongings from a 90-year-old. The critic portrays an owner who is rude and preoccupied with invoices rather than ensuring staff aren't sleeping on the job, and claims that the mother experienced bullying, yelling, intimidation, and bossiness from caregivers. The reviewer also describes clerical administrators as inept and condescending, urging readers to go elsewhere. These gravity-laden allegations serve as a sobering counterpoint to the more favorable experiences described elsewhere.

Taken as a whole, the collection of reviews presents a nuanced picture. For some families, Sure Care at Home appears to be a lifeline - an organization able to mobilize quickly, coordinate with hospice, and provide compassionate, knowledgeable staff who can step in during emergencies, weekends, and late nights. The personal involvement of leadership during urgent shifts and the visible dedication of individual caregivers contribute to a sense of security and relief when loved ones are most vulnerable. For others, however, questions about staff training, supervision, and conduct emerge, underscoring the importance of due diligence when selecting home-based care. Claims of theft and confrontational behavior, if accurate, would be deeply troubling and warrant careful scrutiny and direct conversations with the company.

If you are considering Sure Care at Home, it may be wise to gather multiple perspectives and request direct references, current caregiver assignments, and a clear outline of training, supervision, and safety policies. Ask about how they handle last-minute coverage, how nurses are integrated with caregiving teams, and what steps they take to prevent issues like miscommunication or boundary problems. Meeting potential caregivers in person, requesting a trial period, and requesting a point of contact for issues can help align expectations. In the end, the choice of a home care provider should center on clear communication, demonstrated compassion, reliable coverage, and a transparent plan for safeguarding the well-being and possessions of your loved ones.

Parks

• MapleWood Park (0.9 miles)
• Waterway Square (1.5 miles)
• Northshore Park (2 miles)
• Tupelo Park, Creekside Village (3.5 miles)
• Bear Branch Park (3.8 miles)
• Cattail Park (5 miles)

Cafes

• Third Gen Coffee (1.3 miles)
• Starbucks (1.3 miles)
• Black Walnut Cafe Wood (2.7 miles)
• Starbucks (2.7 miles)
• Starbucks (3.5 miles)
• Panera Bread (4.6 miles)

Pharmacies

• CVS Pharmacy (1.3 miles)
• Walgreens (1.7 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)

Physicians

• Woodlands Sports Medicine Centre PA (1.3 miles)
• Allergy, Asthma and Immunology Care Center (1.7 miles)
• Advanced Cardiovascular Care Center (1.7 miles)
• Woodlands Retina Center PA (2.4 miles)
• The Woodlands Dermatology Associates (2.4 miles)
• Texas ENT Specialists (2.4 miles)
• Northwest Diagnostic Clinic (2.5 miles)

Restaurants

• Chick-Fil-A (1.4 miles)
• Cynthia Woods Mitchell Pavilion (1.5 miles)
• Chipotle Mexican Grill (1.7 miles)
• La Madeleine French Bakery & Caf (1.7 miles)
• McDonald's (1.9 miles)
• Torchy’S Tacos (1.9 miles)
• Chick-Fil-A (2 miles)

Transportation

• Hertz Rent A Car (1.6 miles)

Theaters

• Tinseltown (1.7 miles)
• Cinepolis Woodlands (4.7 miles)

Places of Worship

• The Woodlands United Methodist Church (1.9 miles)

Hospitals

• Memorial Hermann Healthcare System (2.6 miles)
• Texas Children's Hospital (4.3 miles)
• St Luke's Medical Arts Center II (4.5 miles)
• Aquino Vincent MD - St Luke's the Woodlands Hospital (4.5 miles)
• Texas Children's Hospital Maternal Fetal Medicine (4.6 miles)
• Houston Methodist The Woodlands Hospital Diagnostic Imaging (4.6 miles)