Information last verified:
21331 Faivel Road, Spring, TX 77388
For more information about senior living options: (844) 490-3973
Brianna and the staff at New Haven have been amazing and easy to work with. They communicate well and make the transition into their facility seamless. This facility is outstanding, with friendly staff and well-maintained, clean surroundings. Brianna has helped many of my clients with a seamless transition into assisted living. The staff is wonderful and caring, and the atmosphere is welcoming. The place is wonderful; the staff is amazing and always on top of things. The executive director and staff truly make everyone feel welcomed at New Haven. The staff goes above and beyond with communication and genuine kindness. The kitchen has some of the best food in Tomball.
The reviewer states that memory-care staff did not call the family or share how a resident repeatedly shoved the mom, and they won’t provide video footage or admit what happened, making it unsafe. They describe the facility as not a safe or trustworthy place for their mom after the incidents and injuries. They claim the facility offers lies and denials and shows a lack of honesty and transparency about known risks. They note chronic staffing shortages and turnover, with multiple directors in a short period, plus unprofessional eviction notices and poor handling of refunds. They report a major COVID-19 outbreak, including at least one death, due to insufficient care. They allege the facility does not accurately report COVID-19 cases and is under investigation by the Department of Health. They describe sanitation failures that led to a severe skin infection for their relative, linked to improper cleaning and shared surfaces. They warn others to stay away from the facility.New Haven Assisted Living of Spring is best suited for families seeking a warm, intimate, hands-on care environment where staff form daily relationships with residents and families. The community earns praise for attentive caregivers, clear communication during visits, and a home-like atmosphere that reduces the sense of institutional life. It works well for residents who thrive on routine, personalized supervision, and a straightforward transition into assisted living or memory care. The strongest case is for memory care and assisted living where daily engagement and visible staff presence translate into real reassurance for relatives. Those needing rock-solid, city-wide scale operations or ironclad, consistently stable leadership may want to consider alternatives.
Alternatives should be on the radar for families prioritizing safety transparency and stable governance. Several reviews flag episodes of resident-to-resident aggression that were not promptly reported, and questions linger about how incidents are communicated and documented. Turnover in management and directors, plus eviction practices with minimal notice and questionable refunds, raise red flags about continuity of care and fiscal reliability. Reliance on a few named coordinators for day-to-day reassurance can be insufficient if leadership shifts frequently. If phone access is inconsistent and medication orders drift, the overall reliability of care should be questioned.
On the upside, the positives are substantial. Front-line staff frequently receive near-universal praise for kindness, responsiveness, and genuine concern for residents. Families report seamless transitions into the facility, and the dining and activity programs are described as high quality, contributing to a sense of belonging and community. When leadership is accessible, especially figures like Brianna and Stephanie, the facility feels cohesive, with staff meetings and resident conversations demonstrating a culture of attentiveness. These strengths can offset some fragility in governance, particularly for residents who rely on constant human connection and a predictable daily routine.
That said, the cons are meaningful and not easy to overlook. Numerous reviews mention delayed or disorganized medication administration, gaps in communication, and inconsistent calls to families, which can heighten anxiety when health needs arise. Sanitation concerns and a reported spread of illness in communal areas compound the risk for sensitive residents. Staff turnover can erode continuity of care, leaving families repeatedly reintroducing care plans to new faces. Additionally, the combination of eviction notices, billing questions, and slow refunds points to operational fragility that may undermine long-term peace of mind for families paying for care.
For families weighing options, a disciplined due-diligence plan is essential. Before committing, request current leadership contact information and a transparent explanation of incident-handling policies, including whether there is a written protocol for resident-to-resident aggression and a process for sharing incident details with families. Inquire about staffing ratios by shift, ask to meet the supervising nurse or administrator, and observe a shift if possible. Review the care plan for a memory care resident, verify medication ordering workflows, and demand a clear timeline for any overdue treatments. Finally, obtain a concrete, written contract with refund terms, and confirm how communications are documented and followed up.
Ultimately, New Haven Assisted Living of Spring delivers a compelling value for families who prize personal attention, a welcoming setting, and a robust activity program. It stands out in its willingness to connect with families and to foster relationships that make residents feel seen and cared for. The decision hinges on tolerance for leadership flux and the comfort level with the facility’s safety and transparency track record. For those who cannot tolerate gaps in incident reporting, frequent leadership turnover, or disputes over refunds, exploring alternatives with steadier governance and stricter safety protocols is prudent. For the right family, this community can be a nurturing home; for others, it may require looking elsewhere.
16 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
George Bush Intercontinental (10 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.New Haven Assisted Living Of Spring is the ideal senior living community located in Spring, Texas. Our community offers a range of amenities and care services to ensure that our residents live a comfortable and enjoyable lifestyle.
Our dining room provides delicious meals that are specially prepared to accommodate any dietary restrictions our residents may have. The fully furnished apartments provide a cozy and homely atmosphere for our residents to relax and feel at home. We also offer housekeeping services to keep their living spaces clean and tidy.
For those who love nature, our community boasts a beautiful garden where residents can spend their time outdoors surrounded by nature. In addition, we provide outdoor space where residents can sit back, relax, and enjoy the fresh air.
We understand the importance of staying connected in today's digital age; therefore, we offer telephone service and Wi-Fi/high-speed internet connectivity so that residents can easily keep in touch with their loved ones.
Our highly trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. We also coordinate with healthcare providers to ensure that our residents receive the necessary medical attention they require. For those with specific dietary needs or restrictions, we provide special diabetic diets and meal preparation services.
Transportation is not an issue as we arrange transportation for medical appointments and provide convenient access to nearby amenities such as cafes, parks, pharmacies, restaurants, physicians' offices, hospitals.
At New Haven Assisted Living Of Spring, we believe that staying active is essential for overall well-being; therefore, we offer scheduled daily activities to keep our residents engaged and entertained.
Come experience exceptional senior living at New Haven Assisted Living Of Spring - a place where comfort, convenience, and companionship come together.
New Haven Assisted Living Of Spring is located at 21331 Faivel Road, Spring, TX 77388 in Harris County, Texas
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