HMG Services, LLC

Pros

• Tawana L. is the most professional and knowledgeable person at Park Manor; her ability to guide people through challenging situations is impressive and she deserves a shout-out.
• HMG has always delivered exceptional care.
• The company is great to work for and is staffed with great people.
• The place is great, with friendly and courteous staff.
• The building is beautiful.
• Derek Prince is described by a reviewer as a great humanitarian.

Cons

• A reviewer claims that reporting a facility administrator to the corporate office is futile because calls go unanswered.
• The Forum Parkway facility in Bedford is described as having the worst administrator, who is alleged to be rude and to lie to a state investigator.
• Patty at the front desk is described as very rude, causing the reviewer to avoid further business with the company.
• The company is characterized as a toxic place to work, with profits prioritized over safety and with incompetent, inexperienced managers at the top.
• Derek Prince, the President/CEO, is criticized for a lack of compassion toward customers and for prioritizing profits over care, with doubts about how patient life is valued.

Review

A wide mix of experiences emerges from the remarks about this group of health care facilities, spanning locations, staff roles, and leadership. On one end, the conversations reveal genuine appreciation for certain frontline workers and the care they provide, while on the other, they reveal frustration with administration, communication gaps, and questions about priorities and profits. The overall tone is a mix of praise for individual compassion and competence, and sharp criticism of how some facilities are run or how leaders behave. Taken together, the comments sketch a complex portrait of an organization that can feel like two very different experiences depending on where you are and who you interact with.

One of the most pointed complaints centers on a specific facility, Forum Parkway in Bedford, and focuses on the leadership at that site. A reviewer describes the administrator there as "the worst administrator," accusing him of being very rude and even engaging in behavior that amounted to lying with respect to a state investigator. The same voice singles out a front desk staff member named Patty, characterizing her as extremely rude and stating the experience was so negative that the reviewer did not want to continue doing business with the facility. This thread of criticism suggests a pattern of dissatisfaction with local leadership and front-line hospitality that colors the overall impression of the facility.

Against this backdrop of management critique, other comments spotlight individuals who stand out for their professionalism and effectiveness. Tawana L. is singled out as "the most professional and knowledgeable person I have met working for Park Manor," with an emphasis on her ability to guide people through challenging situations. The reviewer notes that her performance is impressive and deserves a shout-out, a rare moment of unreserved praise for a specific staff member. Another note from the Cyfair area - "Cyfair ?? You" - lends a personal touch to the commendation, underscoring that strong, capable staff can leave lasting, positive impressions even amid broader criticism.

The sentiment about the workplace itself is mixed, with a loud declaration that the place is a "toxic place to work." Yet, this same collection of opinions also includes strong affirmations about the quality of care provided by the facilities under the same umbrella. A separate voice states that they have placed loved ones in "many of their facilities" and that the organization, referred to as HMG, has "always delivered exceptional care." That duality - workplace toxicity for some versus consistent care quality for others - suggests that staff experiences and resident outcomes can diverge significantly within the same organization.

There are also outright affirmations of being glad to work with and for the company. Phrases like "Great company to work for! Great people to work with!" appear to balance the more negative notes. The contrast between "great people" and "incompetent managers" at the top underscores a common theme in multi-facility health care networks: local teams can be dedicated and capable, while leadership decisions at the corporate or regional level may fail to inspire the same confidence. Another reviewer urges readers not to allow the company to take over any facility, arguing that incompetence and inexperience among managers threaten safety and patient care, and recommending viewers to read the reviews to see what they claim is a pattern of bad news.

Positive, simple statements about atmosphere and appearance also surface in the mix. Short notes such as "Great place! Staff are friendly and courteous," and "Beautiful building," indicate that the physical environment and the demeanor of many staff members can leave a favorable impression. These reflections emphasize that, for many people, the day-to-day experience inside the facilities can feel welcoming and well-maintained even when other concerns loom large about administration or corporate priorities.

At the most vehement end of the spectrum is a lengthy, pointed objection directed at the highest levels of leadership. A reviewer takes aim at MR. Derek Prince (President/CEO), arguing that he shows "so little compassion for his customers" and recounts a personal confrontation where the family of a discharged patient was told he does "not run a home for indigents." The message escalates into a broader ethical meditation: it asks how to measure health, care, and the value of a life in dollars, and it contends that profits may be prioritized over the dignity and well-being of patients. The language shifts to a moral indictment, calling for accountability and challenging the leadership to align actions with humane standards. The reviewer even suggests that the costs of care and the worth of a person's life should be weighed more carefully against financial considerations, concluding with a forceful plea for the leadership to "Get your act right, sir" and a sense that the critique is not just about one incident but about a broader pattern.

Taken as a whole, these remarks reveal a healthcare organization that inspires deeply divided responses. Some people praise specific staff members for their professionalism and effectiveness, while others highlight the kindness and competence of care teams. At the same time, several voices express skepticism about top management, corporate priorities, and the interplay between profits and patient welfare. The common thread is that experiences vary widely by facility and by individual interactions, and that both positive care and concerns about leadership and culture can coexist within the same network. For anyone considering care for a loved one or seeking employment, the material suggests taking the time to personally assess each facility, talk to front-line staff, and listen to multiple perspectives before forming a conclusion.

Parks

• Waterway Square (0.1 miles)
• Northshore Park (1.3 miles)
• MapleWood Park (1.5 miles)
• Bear Branch Park (3.1 miles)
• Tupelo Park, Creekside Village (4.5 miles)
• Cattail Park (4.8 miles)

Theaters

• Tinseltown (0.2 miles)

Physicians

• Woodlands Sports Medicine Centre PA (0.3 miles)
• Woodlands Retina Center PA (0.9 miles)
• The Woodlands Dermatology Associates (1 miles)
• Texas ENT Specialists (1 miles)
• Colon & Rectal Clinic (1.1 miles)
• Mischer Neuroscience Center at The Woodlands (1.1 miles)
• Iyer Mallika Dr (1.1 miles)

Restaurants

• La Madeleine French Bakery & Caf (0.4 miles)
• Cynthia Woods Mitchell Pavilion (0.5 miles)
• Torchy’S Tacos (0.5 miles)
• Whiskey Cake Kitchen & Bar (0.5 miles)
• Chick-Fil-A (0.6 miles)
• Chipotle Mexican Grill (0.6 miles)
• Chili's Grill & Bar (0.6 miles)

Places of Worship

• The Woodlands United Methodist Church (0.9 miles)
• St Anthony of Padua Catholic Church (5.4 miles)

Hospitals

• Memorial Hermann Healthcare System (1.1 miles)
• Texas Children's Hospital (2.9 miles)
• St Luke's Medical Arts Center II (3.1 miles)
• Houston Methodist The Woodlands Hospital Diagnostic Imaging (3.2 miles)
• Aquino Vincent MD - St Luke's the Woodlands Hospital (3.2 miles)
• Texas Children's Hospital Maternal Fetal Medicine (3.2 miles)

Pharmacies

• Walgreens (1.3 miles)
• The Woodlands Compounding Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.9 miles)

Transportation

• Hertz Rent A Car (1.4 miles)

Cafes

• Black Walnut Cafe Wood (1.9 miles)
• Starbucks (2.1 miles)
• Third Gen Coffee (2.2 miles)
• Starbucks (2.2 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.3 miles)
• Starbucks (5.3 miles)