Anew Lite LLC

Pros

• Catherine in the leasing office is described as very kind and highly helpful.
• Daniela is repeatedly praised for assisting applicants and making them feel welcome.
• Mr. Reyes's maintenance service is noted as fast and friendly.
• The complex is praised for being clean, safe, quiet, and well-maintained.
• Residents report quick repairs and attentive maintenance staff.
• The apartments are spacious and surrounded by nature.
• Catherine is consistently praised for excellent customer service.
• Serena Woods is recommended for its peaceful environment.

Cons

• It is horrible to be surrounded by so many cockroaches.
• The place is not worth it because management does nothing to address the issues.
• The office staff are rude and discriminatory toward non-Spanish speakers.
• Management pretends to care about negative reviews but does nothing to fix problems.
• The parking situation is poor, with sheds taking up spaces and no clear solution.
• Move-in apartments were filthy with mold and dirt, and maintenance requests were ignored or delayed.
• There are pest problems (rats, roaches) and mold, with little or no help from management.
• Tenants report evictions or very short renewal terms and a lack of concern from the property.
• Car break-ins and theft have occurred, with no effective assistance from management.
• A dog on a patio was left without food or water and feces were left outside.

Review

Serena Woods is portrayed in these reviews as a place of contrasts - a quiet, nature-surrounded setting with many residents praising friendly, attentive staff and well-maintained surroundings, yet also a complex where pest problems, maintenance delays, and some serious communication gaps have left others frustrated. Across the board, the most consistent thread of praise centers on the people who work there. Residents repeatedly commend the front office staff - especially Catherine and Daniela (sometimes spelled Daniella) - for being welcoming, patient, and eager to help. They describe Catherine as particularly attentive and professional, someone who checks on residents, answers questions thoroughly, and makes people feel valued. Daniela is similarly highlighted for guiding applicants through the process and becoming a big help during move-in and ongoing needs. A few reviews single out Reyes, the maintenance team, and note that repairs are completed quickly and with kindness, contributing to a generally positive impression of the team's spirit and responsiveness.

Another strong positive theme is the living environment itself. Multiple reviewers describe Serena Woods as clean, spacious, and well-kept, with comfortable kitchens, clean bathrooms, and well-maintained green areas. The complex is repeatedly described as quiet and calm, with a sense of safety and security reinforced by visible improvements around the property. Some residents emphasize the appeal of the natural surroundings and the feeling of space inside the apartments, along with the peace and privacy that come after the busy parts of the day. The combination of generous living space and a tranquil atmosphere is frequently cited as a major benefit, especially for long-term residents who value stability and a predictable routine.

Yet the picture is not uniformly rosy. A sizable portion of the feedback focuses on serious negative experiences that stand in stark contrast to the positives. The most troubling issues revolve around pests and sanitation: cockroaches, rats, and mold are repeatedly mentioned, with one reviewer explicitly calling out a very unsatisfactory initial condition - dirty floors, visible mold, and a kitchen that had not been cleaned in months. Several accounts describe ongoing pest control efforts as insufficient or inconsistent, and some residents feel that pest problems reflect broader maintenance and hygiene issues within the complex. Complaints about sanitation and maintenance are often tied to broader concerns about management's responsiveness and accountability.

Communication and management practices emerge as another major sore point for some residents. A number of reviews describe or imply rude or dismissive behavior from office staff, particularly toward non-Spanish-speaking tenants, and they recount experiences where concerns were minimized or ignored. There are criticisms of how negative feedback is handled online, with some reviewers feeling that management does not take complaints seriously or fails to follow through on promised solutions. In one dramatic aside, a resident recounts what they see as an unfair eviction tied to a personal incident with a visiting family member, underscoring fears about how policies are enforced and how crises are handled.

Parking and security emerge as additional sources of frustration. Several tenants report insufficient parking, with mentions of sheds occupying valuable space and suggestions that those sheds either be removed or repurposed for tenants. There are warnings about cars being broken into or having rims stolen, and although some reviews acknowledge that the complex has cameras and that staff will review footage, the sense remains that safety incidents can destabilize a resident's sense of security. Flooding is also noted as a past problem in some units, further coloring the perception that property maintenance and infrastructure are not always up to date.

Despite these concerns, there is an overarching sense that the right experiences hinge heavily on the interactions with the office team, especially Catherine. Many reviews highlight her as a cornerstone of resident satisfaction - someone who is "very helpful," "very kind," and consistently proactive about addressing needs, even coordinating pest control visits and ensuring smooth communication. A recurring sentiment is that when Catherine and the front office are responsive and caring, the community feels cohesive, and residents are more likely to stay long-term and recommend the complex. This emphasis on personalized service shows how critical staff relationships can be in shaping the overall living experience.

In sum, Serena Woods appears to offer a solid, attractive living environment for many who value space, quiet, and a supportive staff presence. The complex shines when it comes to friendly, responsive service from Catherine, Daniela, and Reyes, clean and well-kept interiors, and a calm, nature-forward setting. However, the experience is far from uniform. Pest problems, mold, and inconsistencies in maintenance and management practices create a real divide among residents, with those encounters coloring their overall view of the property. Parking limitations, security concerns, and past incidents contribute to a less favorable impression for some. Prospective renters would do well to weigh these factors, ask pointed questions about pest control and maintenance timelines, and get a feel for how responsive the on-site team is - especially Catherine - before signing a lease.

Parks

• Mercer Arboretum and Botanic Gardens (0.3 miles)
• Ponderosa Park (4.7 miles)
• Terminal D Pet Relief Area (4.7 miles)
• MapleWood Park (8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (2.1 miles)
• Kroger Pharmacy (2.3 miles)
• Walgreens (3 miles)
• Walgreens (4.2 miles)
• Walgreens (4.3 miles)

Transportation

• Union Pacific Railroad Co. (1.3 miles)
• Runway 15L/33R (3.9 miles)
• CLEAR Terminal A (4.2 miles)
• Terminal A (4.2 miles)
• American Airlines Admirals Club (4.3 miles)
• Terminal B Parking Shuttle (4.3 miles)
• Terminal B (4.3 miles)

Restaurants

• Gringo's Mexican Kitchen (2.7 miles)
• Chick-Fil-A (3.3 miles)
• Dukes (3.9 miles)
• Cadillac Mexican Kitchen & Tequila Bar (4.3 miles)
• Wendy's (4.3 miles)
• Bam Bam (4.4 miles)
• Whataburger (4.4 miles)

Hospitals

• Houston Northwest Medical Center (3.7 miles)
• Texas Children S Hospital (8.5 miles)

Cafes

• Starbucks (3.8 miles)
• Olio (4.4 miles)
• Starbucks (5.1 miles)
• Starbucks (7.4 miles)
• Third Gen Coffee (7.4 miles)

Physicians

• Texas Children's Pediatrics Rayford (4.9 miles)
• Memorial Hermann Medical Group Benders Landing (5.5 miles)
• Texas Orthopedic & Physical Medicine (7 miles)
• Advanced Cardiovascular Care Center (7.2 miles)
• Allergy, Asthma and Immunology Care Center (7.2 miles)
• Vital Heart & Vein (7.2 miles)
• Orthopaedic Associates (7.6 miles)