Heartis San Antonio

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  • Interior

    A modern bedroom featuring gray walls, a neatly made bed with decorative pillows, and artwork above the headboard. Natural light streams in through a window dressed with patterned curtains, complementing the neutral carpet flooring and cozy armchair.
  • Decor

    A modern living room with a cozy fireplace, plush sofas, and a television mounted above.
  • Living Room

    A cozy and modern living room featuring a blue sofa, stylish decor, and a warm ambiance.
  • Building

    An outdoor courtyard between residential buildings with landscaped pathways.
  • Architecture

    A modern residential home with a covered patio and landscaped garden.
  • Bedroom

    A cozy bedroom with stylish decor, featuring abstract artwork and warm tones.
  • Windows

    A stylish living room with elegant furniture and large windows.
  • Dining

    A spacious dining room featuring elegant arches, ambient lighting, and neatly arranged tables and chairs on a patterned carpet.
  • Landscaping

    A spacious backyard with a putting green and lush landscaping under a cloudy sky.
  • Kitchen

    A cozy apartment interior showcasing a kitchen area with rich wooden cabinets and a hallway leading to a bedroom.
  • Lighting

    Modern lobby with stylish decor and warm lighting.
  • Artwork

    A modern bedroom with stylish decor, featuring a comfortable bed, decorative artwork, and patterned curtains.
  • Seating Area

    A stylish hotel hallway with patterned carpet, seating area, and elegant lighting.
  • Fireplace

    A stylish living room featuring a fireplace, modern furniture, and elegant decor.

Heartis San Antonio

15430 Huebner Road, San Antonio, TX 78248

For more information about senior living options: (844) 490-3973

4.3 from 33 reviews
5 stars
20
4 stars
8
3 stars
1
2 stars
2
1 stars
2

Assisted Living Memory Care

Pricing

At Heartis San Antonio, the monthly costs for various room types reflect a premium experience compared to average rates in Bexar County and throughout Texas. A studio apartment is priced at $4,300, which exceeds the county average of $3,708 and the state average of $3,758. For those seeking more space, a one-bedroom suite comes in at $5,030 - substantially higher than both local and state averages of $3,506 and $3,761 respectively. The semi-private option is available for $5,900, again surpassing the county's average of $3,488 and the statewide figure of $3,680. Finally, for two-bedroom accommodations at Heartis San Antonio priced at $5,925, residents will find themselves paying above both Bexar County's average of $3,962 and Texas' average of $4,215. This pricing structure underscores Heartis San Antonio's commitment to providing an enhanced living experience that justifies its higher costs through exceptional amenities and services.

Room TypeHeartis San AntonioBexar CountyTexas
Studio$4,300$3,708$3,758
1 Bedroom$5,030$3,506$3,761
Semi-Private$5,900$3,488$3,680
2 Bedrooms$5,925$3,962$4,215

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

Other


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    Overall Review

    Pros

    • pro Many caregivers and staff members at Heartis San Antonio are described as diligent, kind, and caring, creating a positive environment for residents.
    • pro The facility is noted for its beautiful and clean surroundings, contributing to an inviting atmosphere for both residents and visitors.
    • pro Residents enjoy excellent food, with several family members praising the meals served at the community.
    • pro The activities offered engage residents effectively, providing opportunities for social interaction and enjoyment.
    • pro Communication from directors is reported to be open and friendly, ensuring families feel informed about their loved ones' care.
    • pro Families express a high level of comfort knowing that their loved ones are being closely monitored and cared for by attentive staff members.

    Cons

    • pro Multiple reviewers noted significant issues with management turnover, leading to inconsistent care and a lack of stability within the facility.
    • pro There were complaints about missed medical appointments and delayed responses from staff, raising concerns about the quality of medical care provided.
    • pro Several residents experienced lapses in hygiene care, including inadequate clothing changes and missed showers.
    • pro Reviewers expressed frustration over slow wait staff and poor meal service, with instances of residents waiting excessively for meals or not receiving them at all.
    • pro Communication between the medical team and families was criticized for being inadequate, particularly regarding medication management.
    • pro Some caregivers were reported to be undertrained, lacking knowledge in safe transfer methods and basic dementia care practices.
    • pro The facility's promised amenities and services did not meet expectations, leading to disappointment regarding food options and activity engagement for residents.
    • pro Instances of short-staffing were mentioned, resulting in neglectful oversight of residents during critical times when caregivers were unavailable for hours.

    Review

    Heartis San Antonio is a senior living community that has elicited mixed to unfavorable responses from residents and their families, reflecting an array of experiences concerning care quality and management stability. While some families praise the friendliness of the staff and the facility's overall environment, others voice serious concerns regarding management changes, lapses in care, staffing issues, and communication gaps.

    Numerous reviews highlight that while newly admitted residents may initially feel satisfied with Heartis due to its appealing aesthetics and engaging activities, deeper problems surface as time goes on. Families frequently point out the high turnover rate among administrative staff; for instance, one reviewer noted that during their loved one's stay, there were four different directors—and at one point, a complete lack of a director. This inconsistency led to confusion regarding the rules and policies of the facility. Many families shared concerns about how these changes adversely affected resident care; instances were noted where missed doctor visits occurred or where residents waited excessively for meals due to inadequate staffing.

    Some reviewers appreciated individual staff members' dedication despite systemic issues within Heartis. For example, caregivers were described as "top-notch" and "wonderfully friendly." However, this sentiment was often overshadowed by complaints about insufficient training and support from management. Instances of poor hygiene practices stood out in reviews—one family stated that they discovered their loved one wearing unwashed clothes for several days without proper laundry being done. Such situations raised alarm bells regarding oversight in basic daily living standards.

    Food service also emerged as a recurrent theme across various reviews. While some families reported favorable dining experiences with good meal options made on-site by an accommodating chef, others indicated significant shortcomings such as long wait times for meals or unvaried menu choices lacking comfort food options like mac & cheese. Additionally, health-related services proved inconsistent: many complained about slow responsiveness from medical teams when alerted about medication needs or other health concerns.

    Communication between staff and residents’ families was yet another area where Heartis fell short according to numerous accounts. Families found it challenging to obtain timely updates on their loved ones’ condition or care plans; one review mentioned difficulty reaching out to headquarters for escalation—a sign of operational opacity that left them feeling disconnected from their family member's experience at Heartis.

    Despite these negative aspects reported by several families, a few positive testimonials remain present among reviews suggesting that improvements could potentially be made if leadership stabilizes over time. Residents benefit from engaging activities designed specifically for memory care patients—many applauded efforts made by activity coordinators who try to keep the residents socially engaged through games and themed events like happy hours involving juices served creatively for enjoyment. One reviewer even recounted seeing their loved one interact positively with bilingual staff members who catered well to her needs.

    In conclusion, potential future residents should approach Heartis San Antonio with caution given the documented fluctuations in management effectiveness alongside varying levels of personal care provided by direct support staff members. While certain elements such as ambiance and previously enthusiastic caregivers stand out positively against the backdrop of major operational challenges facing this community, critical systemic re-evaluations seem necessary if Heartis is expected to provide consistent quality care genuinely reflective of its promises marketing wise.

    Features

    Housing

    • 186 resident community capacity 186 resident community capacity
    • 1-bedroom apartments 1-bedroom apartments
    • 2-bedroom apartments 2-bedroom apartments
    • Studio apartments Studio apartments

    Types of Care

    • Assisted Living Assisted Living
    • Memory Care Memory Care

    Pets

    • Cats allowed Cats allowed
    • Dogs allowed Dogs allowed

    Amenities

    • Activities off-site Activities off-site
    • Activities on-site Activities on-site
    • Air-conditioning Air-conditioning
    • Beautician on-site Beautician on-site
    • Beauty salon Beauty salon
    • Cable or satellite TV Cable or satellite TV
    • Computer center Computer center
    • Devotional services off-site Devotional services off-site
    • Devotional services on-site Devotional services on-site
    • Dining room Dining room
    • Family overnight stay rooms Family overnight stay rooms
    • Fitness room Fitness room
    • Fully furnished Fully furnished
    • Gaming room Gaming room
    • Garden Garden
    • Garden view Garden view
    • Ground floor units Ground floor units
    • Handicap accessible Handicap accessible
    • Housekeeping services Housekeeping services
    • Indoor common areas Indoor common areas
    • Kitchenette Kitchenette
    • Located close to shopping centers Located close to shopping centers
    • Meal preparation and service Meal preparation and service
    • Move-in coordination Move-in coordination
    • Outdoor common areas Outdoor common areas
    • Outdoor patio Outdoor patio
    • Outdoor space Outdoor space
    • Pet friendly Pet friendly
    • Private bathrooms Private bathrooms
    • Respite or short term stays offered Respite or short term stays offered
    • Restaurant-style dining Restaurant-style dining
    • Small library Small library
    • Spa Spa
    • Telephone Telephone
    • Wellness center Wellness center
    • Wheelchair accessible showers Wheelchair accessible showers
    • Wi-Fi/high-speed internet Wi-Fi/high-speed internet

    Transportation

    • Community operated transportation Community operated transportation
    • Transportation arrangement Transportation arrangement
    • Transportation arrangement (non-medical Transportation arrangement (non-medical
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
    • Transportation to doctors appointments Transportation to doctors appointments

    Care Services

    • 12-16 hour nursing 12-16 hour nursing
    • 24-hour call system 24-hour call system
    • 24-hour supervision 24-hour supervision
    • Activities of daily living assistance Activities of daily living assistance
    • Ambulatory care Ambulatory care
    • Assistance with bathing Assistance with bathing
    • Assistance with dressing Assistance with dressing
    • Assistance with transfers Assistance with transfers
    • Coordination with health care providers Coordination with health care providers
    • Dementia waiver Dementia waiver
    • Diabetes diet Diabetes diet
    • Diabetic care Diabetic care
    • Hospice waiver Hospice waiver
    • Incontinence care Incontinence care
    • Meal preparation and service Meal preparation and service
    • Medication management Medication management
    • Mental wellness program Mental wellness program
    • Mild cognitive impairment Mild cognitive impairment
    • Special dietary restrictions Special dietary restrictions
    • Specialized memory care programming Specialized memory care programming
    • Transportation arrangement (medical) Transportation arrangement (medical)
    • Transportation to doctors appointments Transportation to doctors appointments

    Dining

    • Anytime dining Anytime dining
    • Diabetes diet Diabetes diet
    • Gluten-free Gluten-free
    • Guest meals Guest meals
    • Low / no sodium Low / no sodium
    • Meals provided Meals provided
    • No Sugar No Sugar
    • Professional chef Professional chef
    • Restaurant style dining Restaurant style dining
    • Room service Room service
    • Special dietary restrictions Special dietary restrictions
    • Special dining programs Special dining programs
    • Vegetarian Vegetarian

    Activities

    • Art classes Art classes
    • Bible study group Bible study group
    • Community-sponsored activities Community-sponsored activities
    • Concierge services Concierge services
    • Cooking classes Cooking classes
    • Day trips and outings Day trips and outings
    • Devotional activities offsite Devotional activities offsite
    • Devotional activities on-site Devotional activities on-site
    • Educational speakers / life long learning Educational speakers / life long learning
    • Fitness programs Fitness programs
    • Karaoke Karaoke
    • Live well programs Live well programs
    • Other religious services Other religious services
    • Planned day trips Planned day trips
    • Resident-run activities Resident-run activities
    • Scheduled daily activities Scheduled daily activities
    • Visiting chaplain or priest Visiting chaplain or priest
    • Wine tasting Wine tasting

    Description

    Heartis San Antonio is an assisted living community located in San Antonio, TX. We offer comfortable and spacious 2-bedroom apartments as well as cozy studio apartments for our residents. Our community is specifically designed to provide care and support for individuals with memory care needs.

    At Heartis San Antonio, we strive to create a vibrant and engaging environment for our residents. We offer a wide range of amenities to ensure their comfort and enjoyment. Our on-site activities provide opportunities for socialization and entertainment, while our fully furnished accommodations offer a cozy retreat.

    Our community features a beautician on-site, along with a beauty salon where residents can pamper themselves. We also have a fitness room and gaming room to promote physical activity and mental stimulation. The outdoor space includes a garden and patio where residents can relax and enjoy the fresh air.

    Safety and accessibility are important considerations at Heartis San Antonio. Our community is equipped with handicap accessible features, including wheelchair accessible showers. We also have 24-hour supervision and a 24-hour call system for added security.

    We understand the importance of nutritious meals, which is why we provide restaurant-style dining with options for specialized diets such as diabetes, gluten-free, low/no sodium, vegetarian, and more. Our professional chef ensures that each meal is delicious and satisfying.

    Engaging in daily activities is encouraged at Heartis San Antonio. Residents can participate in Bible study groups, cooking classes, fitness programs, educational speakers/life-long learning sessions, wine tasting events, day trips/outings, and other resident-run activities.

    Convenience is key at our community - we are located close to shopping centers, pharmacies, physicians' offices, restaurants, transportation services (both non-medical and medical), places of worship, theaters; providing easy access to essential services.

    At Heartis San Antonio we prioritize personalized care services tailored to each individual's needs. Our dedicated staff provides assistance with activities of daily living such as bathing, dressing, transfers, and medication management. We also offer specialized memory care programming for residents with dementia and mild cognitive impairment.

    Heartis San Antonio is a warm and welcoming community where residents can enjoy a fulfilling lifestyle while receiving the care they need. Contact us today to learn more or schedule a visit.

    Nearby Places of Interest

    This part of San Antonio, Texas, offers a convenient and diverse range of amenities for seniors looking to relocate. With multiple pharmacies, restaurants offering various cuisines, and healthcare facilities in close proximity, residents can easily access necessary services. Additionally, the presence of parks like Phil Hardberger Park provides opportunities for outdoor recreation and relaxation. The area also has several cafes for socializing over coffee and a good book. Places of worship are nearby for spiritual nourishment, while theaters offer entertainment options. Transportation options such as Landmark Aviation and Southwest Airlines Cargo ensure easy travel access. Overall, this neighborhood provides a well-rounded living experience with accessibility to essential services and leisure activities.

    Pharmacies

    • CVS Pharmacy (0.8 miles)
    • Walgreens (1.3 miles)
    • Walgreens (1.8 miles)
    • CVS Pharmacy (1.9 miles)
    • CVS Pharmacy (3 miles)
    • Walgreens (3.1 miles)
    • Walgreens (3.2 miles)

    Restaurants

    • McDonald's (0.9 miles)
    • Willie's Grill & Icehouse (2 miles)
    • Anchor Bar (2.5 miles)
    • Eggspectation (2.7 miles)
    • Chama Gaucha Brazilian Steakhouse (2.9 miles)
    • Max & Louie's New York Diner (3.2 miles)
    • Chick-Fil-A (3.3 miles)

    Physicians

    • Pediatric ENT (1.4 miles)
    • Paesanos Parkway Imaging (1.5 miles)
    • Dermatology San Antonio (2.3 miles)
    • San Antonio Kidney Disease Center (3.9 miles)
    • ABCD Pediatrics - Stone Oak (4 miles)
    • TruOrtho (4 miles)
    • Neurosurgical Associates (4 miles)

    Parks

    • Phil Hardberger Park (1.7 miles)
    • Phil Hardberger Dog Park (1.9 miles)
    • Eisenhower Park (3.5 miles)

    Cafes

    • Starbucks (2 miles)
    • Starbucks (3.2 miles)
    • Local Coffee (3.7 miles)
    • Starbucks (4 miles)
    • Kaffeinated Crepes and Coffee (4.2 miles)
    • Starbucks (4.5 miles)
    • Panera Bread (4.6 miles)

    Places of Worship

    • Abiding Presence Lutheran Church (3.5 miles)
    • St George Episcopal School (3.7 miles)
    • Northrock Church (3.9 miles)

    Theaters

    • Regal Huebner Oaks & RPX (3.6 miles)
    • Santikos Palladium IMAX (4.2 miles)
    • Regal Northwoods (4.5 miles)
    • Alamo Drafthouse Park North (4.8 miles)

    Transportation

    • Landmark Aviation (4.3 miles)
    • Southwest Airlines Cargo (4.9 miles)

    Frequently Asked Questions

    How much does it cost to live at Heartis San Antonio in San Antonio, TX?
    What room types does Heartis San Antonio offer?
    Where is Heartis San Antonio?
    Does Heartis San Antonio provide care for residents with dementia or Alzheimer's disease?
    Does Heartis San Antonio allow residents to have pets?
    What photos are available for Heartis San Antonio in San Antonio, Texas?

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