New Haven Assisted Living & Memory Care of San Angelo

Pros

• The residents at New Haven Assisted Living and Memory Care receive excellent care, with staff members treating them like family.
• Communication from the management is outstanding, keeping families informed and involved in their loved ones' care.
• The facility provides a warm, home-like environment that is both comfortable and inviting for residents.
• Many reviewers appreciate the high quality of meals prepared by on-site chefs, enhancing the dining experience.
• Staff members are consistently described as kind, caring, and attentive to the needs of residents.
• The new administration has made significant improvements to the facility, creating a positive atmosphere for both residents and families.
• Families feel peace of mind knowing their loved ones are safe and well cared for at New Haven.
• Reviewers commend the dedication and hard work of the staff, who go above and beyond to support residents throughout their stay.

Cons

• There seemed to be little to no effort from the staff to support the resident with their issues, relying instead on family for corrective instructions.
• The reviewer experienced frustration due to being tripled billed for the first month, and it took over 45 days to receive a reimbursement.
• The administrator gave only 24 hours for the family to find another facility, which was seen as a direct violation of the contract.
• There were complaints about prior quality issues regarding food, staffing, and activities that had been apparent before recent management changes.
• The promise of providing a suitable recliner was not fulfilled, as it turned out to be too short for the loved one.

Review

New Haven Assisted Living and Memory Care in San Angelo, Texas, has received a mix of reviews from residents' families, but a significant number express deep satisfaction with the care provided. The facility’s intimate community environment allows staff to build personal relationships with the residents. Many reviewers highlight how this small setting fosters a familial atmosphere where both residents and their loved ones feel at home. Several families appreciate how the staff treats their parents as if they were their own grandparents, enhancing peace of mind for those who have placed their loved ones in the facility’s care.

One standout feature noted by many is the exceptional communication from management and staff. Tessa Williams, the director, has been repeatedly mentioned for her proactive approach to addressing family concerns and inquiries. Reviewers particularly value her kindness and responsiveness in managing challenges that arise, especially when it comes to dementia-related issues. The attentive nature of the caregivers enhances residents’ experiences significantly; they go above and beyond in ensuring that each resident feels comfortable, cared for, and engaged.

The quality of meals served at New Haven has also garnered praise. Families describe delicious offerings prepared by an on-site chef who not only meets dietary needs but elevates dining into an enjoyable experience. Residents are treated to appealing meal presentations that contribute positively to their daily lives—a factor that often brings comfort during difficult times of adjustment or decline in health status.

However, not all experiences have been consistently positive. Some reviewers reported operational difficulties prior to recent changes in management, including issues concerning timely responses to resident needs and an effective rate of care delivery during challenging moments like the initial months of transition into memory care. Instances of billing discrepancies were also highlighted by families struggling with administrative oversights during stressful periods.

Fortunately, recent leadership changes appear to address these prior challenges adequately. Continued commitment from new administrators has shown substantial improvements in both staffing morale and service quality described by past critics; several families expressed renewed confidence after observing significant transformations within just a few months. This includes an emphasis on caregiver training while re-establishing consistent activities for residents as well as maintaining high standards for food preparation.

Overall sentiments among family members suggest overwhelming gratitude toward New Haven Assisted Living and Memory Care despite earlier setbacks experienced before management shifts occurred. Many feel fortunate to have found such a dedicated team committed to fostering a comforting environment tailored to meet individual needs while providing emotional support through compassionate interactions between staff and residents alike.

In conclusion, while there exist varied opinions reflecting differing experiences at New Haven Assisted Living and Memory Care throughout its history—from satisfying aspects like food quality & personal attention given by caregivers leading towards sincere recommendations—to critical assessments illustrating dysfunctions—current feedback leans toward optimism about further growth under capable leadership guiding this esteemed establishment forward.

This part of San Angelo, Texas is a well-equipped area with convenient access to medical services, pharmacies, restaurants, cafes, places of worship, parks, and even a theater. The proximity to San Angelo Community Medical Center and various physicians' offices ensures that healthcare needs are easily met. Additionally, there are several dining options nearby for a variety of tastes. The presence of community pharmacies makes medication management convenient. The area also offers opportunities for recreation and relaxation with parks like Knickerbocker Park and the scenic San Angelo River Walk in close proximity. Overall, this neighborhood provides a comfortable and convenient living environment for seniors looking to settle in San Angelo.

Hospitals

• San Angelo Community Medical Center (0.2 miles)
• Senior Circle (0.5 miles)
• Bruce Heare, MD (0.5 miles)
• San Angelo Community Medical Center (0.5 miles)
• The Harbor (0.5 miles)
• Williams Family Center (0.5 miles)
• SA Community Hospital (0.5 miles)

Pharmacies

• Market Street Pharmacy (0.3 miles)
• CVS Pharmacy (0.4 miles)
• Communlty Rx (0.4 miles)
• Community Pharmacy (0.4 miles)
• Walgreens (1.9 miles)
• Walmart Pharmacy (1.9 miles)
• H-E-B Pharmacy (2.1 miles)

Physicians

• Lewright, Brent - Lewright Brent L Jr DDS (0.3 miles)
• Shannon Clinic (0.4 miles)
• Angelo Oral Surgery (0.5 miles)
• Physician Referral (0.5 miles)
• Patyrak Robert S MD (0.5 miles)
• Jennifer M Moss, MD, Concho Valley Ob/Gyn Pa (0.5 miles)
• Shannon Clinic, Neurology (1.2 miles)

Restaurants

• Wingstop (0.3 miles)
• Whataburger (0.3 miles)
• IHOP (0.4 miles)
• Sonic Drive-In (0.6 miles)
• Diego's Burritos (0.8 miles)
• Subway (0.9 miles)
• Cork & Pig Tavern (1.1 miles)

Cafes

• Jack N Jill Donuts (0.4 miles)
• Xertz Coffee (0.5 miles)
• Kenny Blanek's Village Cafe (2.4 miles)

Places of Worship

• Community Hills Christian Church (0.8 miles)
• Church of Jesus Christ of Latter Day Saints (1.1 miles)
• Southern Baptist Convention (1.7 miles)
• Southern Baptist Convention (1.7 miles)
• Heights Baptist Church (1.7 miles)
• Christian Campus Center (1.8 miles)
• Texas Leadership Charter Academy Elementary School (2.2 miles)

Parks

• Play Area (1.4 miles)
• Knickerbocker Park (2 miles)
• Rio Vista Park (2.6 miles)
• Sunken Gardens (3.3 miles)
• San Angelo River Walk (3.4 miles)

Theaters

• Cinemark Tinseltown USA (1.5 miles)

Transportation

• Affordable Rent and Leasing (2.4 miles)