Right at Home Hill Country - Round Rock, TX

Pros

• The reviewer was grateful for the referral to Right At Home.
• Right At Home found a nurse to be at the home at 5 AM.
• The service was prompt and professional.
• The staff were absolutely wonderful, easy to work with, and very professional.
• The caregivers felt like family and showed care and concern for their loved ones.
• The office staff and case managers are great.
• They can staff long hours within one day of request.
• Cristina is punctual, proactive, upbeat, and dependable; the organization is pleasant to work with.
• Right At Home Round Rock provided great care for mom for about five years; the team was accommodating, caring, and helpful.
• The service is top-notch; the staff are professional, caring, and on time; flexible and affordable.
• Sydney Greenwalt provided patient, knowledgeable, efficient, and compassionate guidance.
• Shari is the best caregiver.

Cons

• A reviewer claimed that Right at Home is a scam and a Ponzi scheme, alleging a staff member is capitalizing on a hard situation for care.
• Another reviewer noted having trouble covering needs this year, mentioning staffing issues and caregivers with cat allergies.

Review

Families relying on in-home care for loved ones in Round Rock and the surrounding area repeatedly describe Right at Home as a reliable, compassionate partner when care needs become urgent or ongoing. A number of caregivers and family members recount how a referral from a palliative care team turned into a lifeline, particularly when schedules were tight or emergencies loomed. One family shared how a nurse agreed to come to their home at 5:00 a.m. during the week they themselves were facing a medical procedure at 5:30 a.m., allowing them to proceed with essential plans rather than cancel. The sentiment that emerges is one of deep gratitude for timely help and practical support that genuinely lightened a heavy load for caregivers.

Across many experiences, the service is described as prompt and professional. Clients note that the provider was even able to stay with them during procedures, underscoring the hands-on, dependable nature of the support. Several testimonials mention using Right at Home multiple times over short periods - three visits in as many weeks or months - and expressing willingness to call on them again if needed. The consistency of care and the readiness to respond when families need help are highlighted as core strengths, along with the sense that the team genuinely has the loved one's wellbeing at heart.

The staff themselves receive high praise for their demeanor and reliability. Reviewers consistently call the team "wonderful," "easy to work with," and "very professional." Caregivers are described as attentive, ensuring that the person receiving care is comfortable and that daily routines and safety are maintained. The sense of partnership extends beyond the eyes-on care; families also speak highly of the organization's ability to make logistics and caregiving feel manageable during what can be an emotionally charged time.

One note of caution appears in the mix of reviews: a single post urges readers to beware and asserts that the company is a scam or Ponzi scheme. While this perspective stands in stark contrast to the broad wave of positive feedback, it's included here to reflect the full range of voices present in the reviews. It serves as a reminder that experiences can vary, and potential clients may encounter different impressions or concerns as they explore home-care options.

Among the most compelling stories are those involving long-term relationships and deeply personalized care. In Round Rock, a family reports caregivers from Right at Home since April 2020, with one caregiver remaining for three years and feeling very much like part of the family. They describe how the team supported two parents with Alzheimer's and appreciated the office staff and case managers as integral partners. When their mother needed all-day support after a fall, the agency could staff early morning to late evening shifts within a single day, highlighting adaptability and responsiveness in a crisis situation.

Affirmations of the company's flexibility and affordability also recur. Reviewers note that the service is top-notch - professional, caring, and consistently on time. The ability to tailor care to exactly what is needed, and to adjust as needs evolve, is repeatedly praised. For families navigating complex caregiving dynamics, these qualities translate into real peace of mind: the assurance that the right kind of help is available at the right times, without unnecessary cost or friction.

Individual caregiver stories add texture to the overall portrait. One caregiver praises Cristina for punctuality, initiative, and a consistently upbeat disposition, describing the organization as pleasant to work with. Another story underscores gratitude for a caregiver who has become a trusted part of the household, supporting a mother with a long history of needs and changing circumstances. There are also vivid testimonials about specific staff stepping in during pivotal moments - Sydney Greenwalt, for example, who guided a family through hospice care at home with patience, knowledge, efficiency, and compassion, and Onika, who is singled out as a perfect fit for many families. These narratives emphasize not only skill, but the human touch - trust, empathy, and the sense that "things are professional, respectful, and enjoyable."

Taken together, the collection of experiences paints a picture of Right at Home as a capable, caring, and highly valued resource for families facing caregiving challenges. The most frequent refrain is assurance - knowing that professional, compassionate help is available when needed, that schedules can be adapted to real-life demands, and that the staff will show up with a calm, capable presence. While one critical voice raises questions about trust, the overwhelming majority express gratitude for reliable care, staff who feel like family, and a company that can provide comfort and continuity through difficult chapters of caregiving.

This area of Round Rock, Texas offers a convenient and diverse range of amenities for seniors looking to settle in a vibrant community. With multiple pharmacies nearby such as Walgreens and CVS, accessing necessary medications and healthcare supplies is easy. There are also various dining options including Round Rock Donuts and Torchy's Tacos, as well as healthcare facilities like the Heart Hospital of Austin at St. David's Round Rock Medical Center for any medical needs. Additionally, parks such as Old Settlers Park provide opportunities for outdoor recreation and relaxation. Nearby hospitals such as Round Rock Medical Center ensure quick access to quality healthcare services. For leisure activities, seniors can enjoy movies at Cinemark 14 Round Rock or explore places of worship like St Vincent De Paul Catholic Church. Overall, this part of Round Rock offers a well-rounded lifestyle with essential amenities within close proximity.

Pharmacies

• Walgreens (0.4 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (1.7 miles)
• Walmart Pharmacy (2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)

Restaurants

• Round Rock Donuts (0.6 miles)
• Urban (0.8 miles)
• Andy's Frozen Custard (1 miles)
• McDonald's (1 miles)
• Torchy’S Tacos (1.2 miles)
• Rock N Grill - Indian Authentic Cuisine and Bar (1.2 miles)
• Whataburger (1.3 miles)

Cafes

• Kerbey Lane Cafe - Round Rock (1.7 miles)
• Starbucks (2.3 miles)
• Dutch Bros Coffee (3.1 miles)
• Starbucks (3.4 miles)
• Starbucks (4.5 miles)
• Starbucks (5.6 miles)
• Cuppa Austin (6.2 miles)

Physicians

• Austin Regional Clinic P.A. (2.2 miles)
• Eye Associates Of Central Texas (2.5 miles)
• Heart Hospital of Austin at St. David's Round Rock Medical Center (2.6 miles)
• Treehouse Pediatrics (3.4 miles)
• Pediatric Center of Round Rock (3.5 miles)
• Texas Medclinic (4.2 miles)
• Brushy Creek Family Physicians (4.2 miles)

Parks

• Old Settlers Park (2.4 miles)
• Champion Park (5.2 miles)
• Ranch Trails Park (6 miles)
• Williamson County Regional Park (6.5 miles)

Hospitals

• Reliant Rehab Central Tx (2.4 miles)
• Round Rock Medical Center (2.6 miles)
• Scott & White Hospital (3.6 miles)
• Seton Medical Center Williamson (3.9 miles)

Theaters

• Cinemark 14 Round Rock (3.6 miles)
• Pflugerville Tinseltown Cinemark Cinema (4.5 miles)

Places of Worship

• Jehovah's Witnesses (4.6 miles)
• St Vincent De Paul Catholic Church (5.8 miles)