Remington Rehab Investment Group

Pros

• John the therapist is very knowledgeable and helps residents reach their daily task goals.
• Debora, the activities director, visits daily and is very helpful.
• The facility is very beautiful and clean.
• Debora has the prettiest smile and is amazing and caring.
• Catrice checks on residents and makes sure they are okay.
• Karen, Martina, and Emmy are therapists who help residents with daily activities at home.
• Phadelia the nurse is awesome and ensures residents are okay.
• Swampna and Martina are therapists who help residents progress; Martha the aide goes above and beyond and is caring.
• The activity director has a wonderful personality and encourages participation; the music has been phenomenal.

Cons

• An elderly nurse yelled at a coworker in the hallway and was later found deeply asleep at the computer.
• The same nurse was rude to the person delivering medications, denying the medications.
• The majority of staff could not speak English well, leading to terrible communication.
• A patient's requests were ignored and the physical therapy was weak, barely working with him.
• The facility was described as feeling more like a warehouse than a care facility, an absolutely awful experience.
• Nighttime staff were described as horrible, often sleeping on shift and taking hours to respond, sometimes yelling at residents.
• There were reports of call lights going unanswered for hours, with delays in essential care and oxygen therapy.
• A nurse reportedly laughed at concerns and misrepresented a patient's condition; EMS later labeled the SNF as the worst in Richardson.
• Administrative communication was poor, with no return calls from the administrator and little attention on night shift.

Review

The experiences shared about Remington Transitional Care (sometimes referred to as Remington Traditional Care) paint a complex picture: a facility that many describe as clean, visually appealing, and staffed by a number of caring and capable therapists and activity coordinators, but also a place where serious concerns about safety, communication, and basic patient care recur across multiple accounts. Several reviewers highlight a strong sense of warmth from certain staff members and a number of positive interactions, especially with the therapy team and some of the activity directors. Yet those same accounts sit alongside numerous complaints about the day-to-day reality of care, especially during night shifts, and about what many families perceive as a troubling mismatch between promise and practice.

On the negative side, there are troubling testimonial threads about behavior and performance that recur across several independent accounts. One reviewer described an elderly nurse with an accent who yelled in a hallway, then observed the same nurse deeply asleep in front of a computer on another night, and later reported rude behavior toward a staff member delivering medications, including a definitive stance that medications would not be given even when someone was watching. Another set of reviews details a father's decline during a stay, with a persistent sense that many staff members could not communicate effectively in English, which led to chronic miscommunication, missed requests, and frustration. Several reviewers explicitly call the facility a "warehouse" rather than a care setting, and express that the overall care quality, especially for basic needs like assistance, was lacking.

There are strong critiques about the responsiveness and attentiveness of the night staff in particular. One family recounts repeated delays in answering call lights, with hours passing before help arrived, and instances where staff allegedly yelled at residents. A separate family member described a traumatic sequence in which their brother, a patient with wounds and respiratory issues, was repeatedly ignored or inadequately assisted - ultimately requiring 911 intervention after oxygen saturation dropped to dangerous levels and the patient struggled to breathe. The account goes on to claim a wound-care crisis, poor suctioning, and a full bag that required reinforcement, with skepticism about whether adequate care had been given in the critical hours between calls. The reviewer ultimately characterizes the facility's night shift as the source of the worst experiences, criticizing responsiveness, empathy, and professional accountability.

The narratives about communication extend beyond bedside care to administrative and family-facing channels. Several reviewers report difficulty reaching case workers or administrators, with hours spent trying to get updates or responses via landlines or delayed emails. There is a recurring theme that patients' daily schedules - doctor appointments, therapy sessions, and even routine meals - were not cohesively coordinated among staff, leading to missed appointments, mismatched timing for meals, and a lack of reliable information about patients' daily plans. In some reviews, this lack of coordination is juxtaposed with examples of poor English proficiency among some staff, which some families felt contributed to misunderstandings and delayed interventions.

Amid these concerns, there are consistently positive notes about certain staff and services that counterbalance the criticism. Reviewers repeatedly praise specific therapists for their knowledge, motivation, and impact on daily functioning. Names such as John (therapist), Meara (tech), and several therapy team members are mentioned as being encouraging and instrumental in progress toward daily tasks. The activities director Debora is repeatedly cited as a bright, caring presence who checks in on residents daily and motivates participation in events and routines; her warmth and engagement are described as a hallmark of several reviewers' experiences. The facility's physical appearance - cleanliness and beauty - also receives praise from multiple voices, suggesting that the environment itself is well-maintained and inviting.

When the reviews turn toward day-to-day social and emotional experiences, the balance again shows both ends of the spectrum. Some residents speak of being treated with kindness and courtesy by a wide range of staff, including aides who are described as caring and dedicated, and techs who demonstrate compassion for daily well-being. In contrast, other accounts emphasize a lack of empathy and attentiveness in routine care, with residents feeling neglected or dismissed when they attempted to communicate needs. The repeated emphasis on Debora as a positive force, in particular, contrasts with broader reports of inconsistent care quality across shifts, suggesting a potential disparity in experience depending on personnel and time of day.

Taken together, the collection of reviews suggests a facility with undeniable strengths in certain professional areas - particularly therapy and activities coordination, along with a well-kept environment and some genuinely caring staff - while simultaneously presenting significant red flags regarding patient safety, timely response to needs, and effective communication. The most alarming narratives center on night-shift performance, delayed or ignored call lights, questions about nursing judgment in acute situations, and the risk to patients when oxygen or pain management interventions are not delivered promptly. These themes create a sense of divergent experiences: some residents clearly benefit from skilled therapy and compassionate engagement, while others encounter frightening gaps in basic care and safety oversight.

If you are considering Remington Transitional Care for a loved one, the accounts suggest a careful, weighted approach. It may be worth prioritizing visits during daytime hours to observe how the team communicates, coordinates care, and responds to needs, and to meet with the director or case manager to understand how staffing, language support, and safety protocols are managed across shifts. For families with specific concerns about respiratory care, wound management, or timely administration of medications, asking pointed questions about staffing ratios, response times for call lights, and documented care plans could be crucial. Overall, the experiences described convey that while certain therapists and activity staff can be exceptional and the facility itself can be clean and welcoming, there remains a pressing need for consistent, reliable, and compassionate care across all shifts to ensure patient safety and well-being.

This part of Round Rock, Texas offers a convenient and diverse range of amenities for senior living. With a variety of restaurants ranging from fast food chains like McDonald's and Chick-Fil-A to local favorites like Torchy’s Tacos and Rock N Grill, there are plenty of dining options nearby. Additionally, there are several reputable physicians' offices and hospitals in close proximity for any healthcare needs. Pharmacies such as Walgreens and CVS are also conveniently located for medication needs. For leisure activities, there are cafes like Kerbey Lane Cafe and Starbucks for socializing with friends or enjoying a cup of coffee. Nearby parks offer opportunities for outdoor recreation and relaxation. Overall, this area provides a well-rounded environment for seniors looking to live in a vibrant community with convenient access to essential services.

Restaurants

• McDonald's (0.4 miles)
• Urban (0.6 miles)
• Round Rock Donuts (0.8 miles)
• Whataburger (1 miles)
• Torchy’S Tacos (1.2 miles)
• Rock N Grill - Indian Authentic Cuisine and Bar (1.3 miles)
• Chick-Fil-A (1.9 miles)

Physicians

• Eye Associates Of Central Texas (1.3 miles)
• Austin Regional Clinic P.A. (1.3 miles)
• Heart Hospital of Austin at St. David's Round Rock Medical Center (1.4 miles)
• Treehouse Pediatrics (2 miles)
• Pediatric Center of Round Rock (2.1 miles)
• Texas Medclinic (4.6 miles)
• Clinical Pathology Laboratories (5.4 miles)

Pharmacies

• Walgreens (1.3 miles)
• Walgreens (1.5 miles)
• Walgreens (1.6 miles)
• Walmart Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.4 miles)

Hospitals

• Round Rock Medical Center (1.4 miles)
• Reliant Rehab Central Tx (1.4 miles)
• Scott & White Hospital (4.1 miles)
• Seton Medical Center Williamson (4.9 miles)

Cafes

• Kerbey Lane Cafe - Round Rock (1.8 miles)
• Starbucks (2.5 miles)
• Dutch Bros Coffee (3.4 miles)
• Starbucks (4 miles)
• Starbucks (4.4 miles)
• Cuppa Austin (4.8 miles)
• Summer Moon Wood-Fired Coffee (5.1 miles)

Parks

• Old Settlers Park (3.7 miles)
• Champion Park (4 miles)
• Ranch Trails Park (4.9 miles)
• Rattan Creek Park (5.4 miles)
• Williamson County Regional Park (5.8 miles)

Places of Worship

• Jehovah's Witnesses (3.8 miles)
• St Vincent De Paul Catholic Church (4.4 miles)

Theaters

• Cinemark 14 Round Rock (4.1 miles)
• Pflugerville Tinseltown Cinemark Cinema (4.2 miles)

Transportation

• MetroRail Lakeline Station (5.9 miles)