Visiting Angels - Midland, TX

Pros

• Julie Morales did an amazing job assisting the family; she was informative, forthcoming, and very pleasant to talk to.
• Julie made taking this step in home care more manageable and easier on their hearts.
• Julie M. provided an excellent visit and helped start the process for their father.
• Julie Morales was very informative and efficient.
• Esmaeralda was professional and kind, explaining everything and answering questions, giving the family comfort.
• Gloria was informative and explained everything clearly.
• Gloria Allen is outstanding, compassionate, and caring.
• Denise Coleman is consistently on time and does a fantastic job with light cleanup and assisting dad.
• Bernadette is incredibly sweet and responsive, going out of her way to answer questions.
• Rachel Glinsman is always helpful and responsive to questions.
• Visiting Angels is a blessing to many people, with staff who are truly made for their roles.

Cons

• One reviewer gave 1 star, indicating strong dissatisfaction.
• A reviewer is disappointed with the service, noting that caregivers did not show up for scheduled shifts and raising reliability concerns.
• The reviewer reports communication problems between management and staff, questioning the company's ability to meet expected standards.
• The reviewer claims that when contacting about the assigned aide, staff sometimes assume the aide is present, indicating inconsistency in communication.

Review

The collection of notes about Visiting Angels paints a vivid picture of a company that many families rely on to keep their loved ones safe and comfortable at home. Across the board, the sentiment is one of appreciation for the compassion, clarity, and responsiveness of the team. A recurring thread is the way Julie, in particular, helps bridge the gap between a family's needs and what the agency can deliver. Families describe Julie as someone who explains expectations clearly, adapts to complex schedules, and makes the process feel seamless even when emotions run high. The overall impression is that Visiting Angels stands apart for its willingness to go beyond the basics in order to support both clients and their families.

Meeting Julie is repeatedly singled out as a memorable and positive experience. Reviewers describe her as friendly, caring, and helpful, with a knack for making difficult conversations easier. One reviewer notes Julie's ability to work with a demanding schedule over a weekend, transforming what could be stressful coordination into a painless process. The impression of Julie as a proactive, informative partner who anticipates questions and explains what Visiting Angels can and cannot do consistently appears, reinforcing the sense that the agency values transparency and practical guidance as a core part of its service.

Beyond Julie, the staff who visit families in their homes receive high praise for their character and professionalism. Several testimonials highlight caregivers who are watchful, kind, and patient - traits that are especially important when supporting a 90-year-old dad, a parent with dementia, or other elderly loved ones. The testimonials frequently mention the ability of caregivers to connect warmly with clients, offer gentle reassurance, and provide not only practical help but also companionship that lightens the heart of family members who worry about the care being provided. One reviewer emphasizes how a caregiver's presence becomes something like a daily trusted routine that brings comfort to both the patient and the family.

Gloria emerges as a standout in many testimonials, described as outstanding, compassionate, and thoroughly professional. Reviewers note her ability to explain every aspect of the service clearly, work with families to set expectations, and stay patient and responsive as questions arise. Esmaeralda's contributions are similarly praised for professionalism and kindness, with several accounts noting that she explains options and answers questions in a way that is reassuring. The combination of Gloria and Esmaeralda is framed as a powerful team that provides steady guidance and reliable support during the onboarding and ongoing care process.

Other names repeatedly appear as pillars of support: Bernadette, Aubrey, Ester/Esther, Ester's caregiver moments, and Rachel Glinsman. Bernadette is described as incredibly sweet and dedicated, someone who goes out of her way to address questions and even responds after hours. Aubrey, the receptionist, is recalled as delightful and engaging, contributing to a positive first impression for prospective clients. Rachel Glinsman is frequently mentioned for her helpfulness and willingness to adjust care plans or address questions, underscoring the agency's accessibility and ongoing client communication. The sense across these reviews is that the company's front-line team - reception, care coordinators, and on-the-ground caregivers - work in a coordinated way to support families from the initial call through the actual caregiving.

The reviews also highlight the tangible impact of in-home care on families' lives. Several accounts emphasize not only the practical assistance - light housekeeping, transportation, and assistance with daily activities - but also the emotional dimension: caregivers who bring humor, warmth, and companionship; the feeling that a loved one can stay in their own home rather than being placed in a facility; and the reassurance that a trusted team is watching out for safety and wellbeing. One reviewer even notes the ability to interview caregivers in advance, confirming compatibility before care begins, which underscores a meticulous approach to matching families with the right people. Across the board, the sentiment is that Visiting Angels can be a powerful ally in navigating aging at home.

There is a single critical note within the otherwise overwhelmingly positive feedback. One reviewer expresses disappointment with the consistency of care in terms of nurse aides showing up and the clarity of communication about who is actually providing services. This single perspective acknowledges that, while many families have had exemplary experiences, reliability and transparent communication remain essential areas that require ongoing attention. It serves as a reminder that even in highly regarded services, gaps can occur and that continuous improvement in scheduling and accountability is important to maintain trust.

Taken together, the reviews tell a story of a Visiting Angels operation that many families regard as a blessing. Clients frequently describe the staff as compassionate and professional, with particular affection for the people who guide them through the care-planning process and who deliver care in the home. The combination of clear information, flexible scheduling, and a devoted team of caregivers - led by figures like Julie, Gloria, Esmaeralda, Bernadette, Rachel, and others - creates a portrait of an organization deeply committed to helping seniors stay at home with dignity. While no service is perfect, the overwhelming message here is that Visiting Angels West Texas and its associated teams are viewed by many families as a trusted, caring partner in navigating elderly care.

Physicians

• Timothy McGuire MD (0.3 miles)
• Preferred Imaging (0.3 miles)
• Caroline King (0.3 miles)
• Scripture Doctors Park (0.3 miles)
• Raj Abhinandan, MD (0.3 miles)
• Mosier, Cobos & Chambers Surgical Group: Victor L Cobos, MD (0.5 miles)
• Curtis Mosier MD (0.5 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Denton Pharmacy (0.7 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1 miles)
• Albertsons Pharmacy (1.2 miles)
• Denton Prescription Shop (1.2 miles)

Restaurants

• Wendy's (0.6 miles)
• Thai Ocha (0.6 miles)
• Cesar Tacos Denton (0.7 miles)
• Whataburger (0.7 miles)
• Taco Bell (0.8 miles)
• East Side Denton (0.8 miles)
• KFC (0.8 miles)

Transportation

• Bus Stop (0.7 miles)
• U-Haul Moving & Storage (1.8 miles)

Theaters

• Movie Tavern Denton (0.8 miles)
• Alamo Drafthouse Denton (1.4 miles)

Cafes

• Starbucks (0.8 miles)
• Zera Coffee Company (1 miles)
• HTeaO (1.1 miles)

Parks

• Quakertown Park (0.9 miles)

Hospitals

• Denton Psychiatric Hospital (1 miles)
• Denton Rehab Hospital (1.1 miles)
• Texas Health Presbyterian Hospital Denton (1.3 miles)
• Baylor Surgicare (2.1 miles)
• Denton Regional Medical Center (2.2 miles)

Places of Worship

• Immaculate Conception Catholic Church (1.6 miles)
• First Cumberland Presbyterian Church (2.2 miles)
• Towne North Baptist Church (2.5 miles)
• Singing Oaks Church of Christ (3 miles)
• Church of Jesus Christ of Latter Day Saints (3 miles)