Visiting Angels

Pros

• Visiting Angels is described as a wonderful company with genuinely caring, committed caregivers.
• The caregivers are punctual, willing to handle household chores, and provide engaging companionship.
• Office staff and the Client Care Coordinators are accessible, attentive, and effective at matching clients with ideal caregivers.
• Clients note that Visiting Angels' caregivers are compassionate, patient, and adaptable to changing needs.
• Veterans and their families report particularly positive experiences with Visiting Angels through VA-supported care.
• Visiting Angels caregivers are described as going above and beyond to ease anxiety and support health challenges.

Cons

• They note that Visiting Angels charges VA $67 per hour but pays the caregiver only $20 per hour, creating a $47 per hour profit from payroll and VA paperwork; the amounts should be reversed.
• They report scheduling consistency is very difficult, leading to gaps in care.
• They experienced mixed satisfaction with the skill level of fill-in personnel when the primary caregiver is unavailable, especially for morning care.
• They say it is a waste of time and money to educate inexperienced substitutes on routines, supplies, and the care recipient's personality when the regular caregiver is not present.

Review

Visiting Angels appears in many stories as more than just a home care provider; it's described as a lifeline for families and individuals navigating aging, health challenges, and the practical realities of daily living. Across several accounts, people emphasize that the caregivers deliver a level of compassion, reliability, and personal attention that feels genuine and deeply supportive. They speak of caregivers who arrive on time, engage in meaningful conversation, and help with a mix of tasks - from companionship and light housekeeping to transportation and daily living activities. The recurring theme is not simply a professional service, but a heartfelt commitment to the people they serve.

A number of clients share experiences that center on particular caregivers who have made a lasting impact. Kathlene, for instance, is remembered as a caregiver who has been a bright presence since May 2025, described as "simply amazing," never late, willing to tackle any household chore, and a wonderful conversationalist. For others, the appreciation extends to long-standing relationships with their primary caregivers - such as Tatum, who has been a steady, trusted presence for about 2.5 years, adapting to changing needs and providing kindness, compassion, and dependable support. When Tatum isn't available, some clients note the frustration of working with less experienced substitutes, which can require extra effort to get routines, supplies, and expectations understood. Still, the overall tone remains one of gratitude for those who consistently show up with patience and professionalism.

The human touch also comes through in testimonials about specific interactions with other staff and coordinators. Caregivers aren't the only ones receiving praise; office team members and coordinators are highlighted as well. Donnica and Makayla, for example, are praised for friendliness and efficiency, with Stacey (the Client Care Coordinator) singled out for being accessible, listening to preferences, and helping align families with caregivers who fit their needs. Across multiple reviews, the office staff earns appreciation for being available, respectful, and proactive in arranging the right match for each situation. The sense of a coordinated, caring team - both in the field and in the office - is a common thread throughout these stories.

Several accounts highlight the practical, day-to-day value of Visiting Angels for veterans and their families. Families describe how services through the VA have enabled transportation to appointments, companionship during medical visits, and assistance with daily routines that support a veteran's independence and safety at home. Instances of care for a disabled veteran, including help with bathing, medication reminders, light cleaning, and mobility support, underscore the role the agency plays in enabling veterans to remain at home with dignity and support. Some reviewers specifically mention veterans who have benefited from the care, reinforcing the sense that the agency is a trusted partner for families navigating VA benefits and elder care needs.

While the overall tone of these testimonials is overwhelmingly positive, there are a few notes about challenges that can arise in real-world caregiving. Scheduling consistency is one area of concern; having multiple caregivers rotate in and out can require families to repeatedly educate new caregivers about routines, supplies, and the preferences of the person they are caring for. In some testimonials, families describe having to manage situations themselves for short periods when their regular caregiver is unavailable. These observations point to the importance of reliable scheduling and well-matched substitutes to maintain continuity of care and lessen the burden on families who are balancing work, caregiving, and medical needs.

A more formal concern rises in a personal note about a financial arrangement involving the VA. One reviewer explains that their son, who is paid through Visiting Angels from the VA, is compensated at a much lower rate than what the VA charges for the services. Specifically, the VA is billed at 67.00 per hour, while the caregiver receives only 20.00 per hour, resulting in a claimed 47.00 per hour profit for payroll and related paperwork. The reviewer has tried to address this with a Visiting Angels representative but has not heard back in over six months. This perspective highlights the accountability and transparency considerations that can matter when families are navigating VA benefits and outsourcing care. It stands alongside the broader praise, yet it reminds readers to consider all aspects of cost, compensation, and communication when planning long-term caregiving arrangements.

Overall, the stories paint Visiting Angels as a company that many families rely on and deeply value. The testimonials express genuine gratitude for the warmth, dedication, and professionalism of many caregivers, as well as appreciation for the supportive office staff and coordinators who help families find the right matches. The experiences speak to moments of grace and human connection - caregivers who feel less like service providers and more like trusted partners in caring for someone you love. They also acknowledge real-world complexities, such as scheduling consistency and some administrative questions, which readers might consider as they weigh options for in-home care. If you're seeking compassionate, capable in-home assistance - especially for a veteran or an aging parent - these voices suggest Visiting Angels is a company many people would gladly recommend, while also underscoring the importance of clear communication and reliable staffing to sustain the strongest possible care.

This part of Denton, Texas offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With several healthcare options nearby including physicians, hospitals, pharmacies, and a rehabilitation hospital, residents can rest assured that their medical needs will be met. Additionally, there are plenty of dining options ranging from casual eateries like KFC to more upscale establishments like Oak St Drafthouse. For those looking to stay active and enjoy the outdoors, Quakertown Park is within walking distance. Transportation options are also readily available with a bus stop nearby and U-Haul Moving & Storage for any relocation needs. Overall, this area provides a mix of essential services and leisure activities that could make it a desirable location for seniors looking to settle down in Denton.

Physicians

• Denton Alternative Medicine Center (0.3 miles)
• Denton Bodysculpting (0.7 miles)
• Preferred Imaging (0.7 miles)
• Timothy McGuire MD (0.7 miles)
• Scripture Doctors Park (0.7 miles)
• Raj Abhinandan, MD (0.7 miles)
• Caroline King (0.7 miles)

Restaurants

• East Side Denton (0.4 miles)
• Oak St Drafthouse (0.5 miles)
• Rooster's Roadhouse (0.5 miles)
• Harvest House (0.5 miles)
• KFC (1 miles)
• New York Sub-Hub (1 miles)
• McDonald's (1.1 miles)

Parks

• Quakertown Park (0.5 miles)

Cafes

• Zera Coffee Company (0.6 miles)
• Starbucks (1 miles)
• HTeaO (1.6 miles)

Transportation

• Bus Stop (0.6 miles)
• U-Haul Moving & Storage (1.3 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Denton Pharmacy (1.1 miles)
• Denton Prescription Shop (1.5 miles)
• Albertsons Pharmacy (1.7 miles)
• Walgreens (2.8 miles)

Theaters

• Movie Tavern Denton (1.1 miles)
• Alamo Drafthouse Denton (1.9 miles)

Hospitals

• Denton Rehab Hospital (1.4 miles)
• Texas Health Presbyterian Hospital Denton (1.5 miles)
• Denton Psychiatric Hospital (1.5 miles)
• Baylor Surgicare (1.6 miles)
• Denton Regional Medical Center (2.7 miles)

Places of Worship

• Immaculate Conception Catholic Church (2.1 miles)
• First Cumberland Presbyterian Church (2.3 miles)
• Singing Oaks Church of Christ (2.6 miles)
• Towne North Baptist Church (2.7 miles)