Visiting Angels in Denton, TX

Pros

• Visiting Angels is a wonderful company with caring, reliable caregivers.
• The caregivers are kind, compassionate, and dedicated to their clients.
• Office staff are friendly, helpful, and easy to reach.
• Clients feel they are treated like family and their needs are understood.
• Caregivers arrive on time and go above and beyond for their clients.
• Visiting Angels offers compassionate in-home care that eases anxiety and improves quality of life.
• The organization is well staffed, professional, and highly recommended.
• They provide transportation, companionship, and daily living assistance for veterans and elderly clients.
• Families trust Visiting Angels to provide safe, respectful, and dignified care.
• Many caregivers are described as angels, blessing families with support and comfort.

Cons

• A reviewer states that Visiting Angels lies to clients, overcharges them, and provides sub-par unskilled caregivers.
• A reviewer notes that of 19 caregivers sent, only 3 knew what they were doing and were worth having back.
• A reviewer complains that office staff do not communicate well with clients or with each other, and that the client is put at risk.
• A reviewer says there are persistent billing mixups and that some caregivers are not paid for all the work they do because the app check-in/check-out doesn't always work.
• A reviewer reports scheduling inconsistency and reliance on inexperienced caregivers when the primary caregiver is unavailable, leading to wasted time and money.
• A VA-related complaint claims the company charges the VA $67 per hour but pays the caregiver only $20 per hour, implying profit at the caregiver's expense.

Review

Visiting Angels in Denton, TX is best suited for families seeking warm, in-home senior care that centers on companionship, practical help with daily activities, light housekeeping, and transportation to appointments. It works particularly well for families who value a personal touch and flexible scheduling, including veterans and their families who can leverage VA-backed support. Those who need round-the-clock medical oversight, a highly structured facility environment, or a guaranteed, static caregiving team may want to consider alternatives such as facility-based assisted living where medical staffing and daily routines are more tightly controlled.

The strongest selling points are the caregivers themselves and the office that supports them. Caregivers are consistently described as patient, compassionate, and focused on real connection, with many becoming trusted extensions of the family. The company's strength lies in matching the right caregiver to the client's needs and preferences, a process residents and families repeatedly praise when it works well. Office staff are noted for accessibility and responsiveness, and the system that pairs caregivers - often with long tenures or strong compatibility - delivers a sense of stability. Multiple stories highlight caregivers who stay engaged over months and years, providing not just hands-on help but companionship and reassurance to both clients and their families.

Yet the reviews carry cautions that demand attention. Scheduling consistency can be uneven, with some households experiencing reliable, regular coverage and others facing gaps when preferred caregivers are unavailable. Substitutes, while often competent, do not always meet the same level of familiarity with a client's routine, which can create friction during the most critical morning hours or other care windows. Billing and payroll friction also appears in a minority of cases, including misunderstandings about who is paid for what and occasional communication lags about expenses or back-office issues. A particularly negative review underscores the risk of misrepresentation and poor care when trust is strained by inconsistent staffing and administration.

These pros and cons must be weighed against the individual care picture of a loved one. On balance, the program's benevolent, hands-on approach tends to trump the occasional scheduling hiccup or billing confusion. The presence of truly dedicated caregivers who feel like part of the family offers a practical, low-stress alternative to institutional living for many seniors who still want the comfort of home. The VA-linked caregiver stream is a meaningful upside for veterans and their families, providing access to aides who understand the unique needs and routines that come with aging and service-connected health considerations. When the team clicks and care aligns with the elder's personality and preferences, the value is substantial.

For families moving forward, practical steps maximize the likelihood of a good match. Insist on a consistent primary caregiver when possible, and use the office to secure reliable backups who have proven experience with the client's level of need. Establish clear expectations for visit times, routines, and communication channels, and keep a tight loop with Stacey or the client care coordinator to address scheduling shifts promptly. Monitor billing closely, clarify pay for caregivers and any administrative fees, and have a contingency plan if a preferred caregiver cannot attend a scheduled shift. Acknowledge that success hinges on reliable staffing and proactive problem-solving, so engage early and continuously with the agency to refine the care team.

Overall, Visiting Angels Denton presents a robust option for families who want compassionate, dependable in-home care with a personal, family-like atmosphere. It is a strong fit for those who can tolerate occasional scheduling bumps in exchange for consistently excellent caregivers, meaningful companionship, and the convenience of transportation and in-home support. If a higher level of medical supervision, strict daily routines, or a contained community setting is non-negotiable, alternatives - especially facility-based senior living or specialty home-health arrangements - should be explored. For most families seeking flexible, heartfelt care that keeps a loved one comfortable at home, Visiting Angels offers a trustworthy and deeply compassionate path forward.

This part of Denton, Texas offers a variety of amenities and services that may appeal to seniors looking for a comfortable and convenient living environment. With several healthcare options nearby including physicians, hospitals, pharmacies, and a rehabilitation hospital, residents can rest assured that their medical needs will be met. Additionally, there are plenty of dining options ranging from casual eateries like KFC to more upscale establishments like Oak St Drafthouse. For those looking to stay active and enjoy the outdoors, Quakertown Park is within walking distance. Transportation options are also readily available with a bus stop nearby and U-Haul Moving & Storage for any relocation needs. Overall, this area provides a mix of essential services and leisure activities that could make it a desirable location for seniors looking to settle down in Denton.

Physicians

• Denton Alternative Medicine Center (0.3 miles)
• Denton Bodysculpting (0.7 miles)
• Preferred Imaging (0.7 miles)
• Timothy McGuire MD (0.7 miles)
• Scripture Doctors Park (0.7 miles)
• Raj Abhinandan, MD (0.7 miles)
• Caroline King (0.7 miles)

Restaurants

• East Side Denton (0.4 miles)
• Oak St Drafthouse (0.5 miles)
• Rooster's Roadhouse (0.5 miles)
• Harvest House (0.5 miles)
• KFC (1 miles)
• New York Sub-Hub (1 miles)
• McDonald's (1.1 miles)

Parks

• Quakertown Park (0.5 miles)

Cafes

• Zera Coffee Company (0.6 miles)
• Starbucks (1 miles)
• HTeaO (1.6 miles)

Transportation

• Bus Stop (0.6 miles)
• U-Haul Moving & Storage (1.3 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Denton Pharmacy (1.1 miles)
• Denton Prescription Shop (1.5 miles)
• Albertsons Pharmacy (1.7 miles)
• Walgreens (2.8 miles)

Theaters

• Movie Tavern Denton (1.1 miles)
• Alamo Drafthouse Denton (1.9 miles)

Hospitals

• Denton Rehab Hospital (1.4 miles)
• Texas Health Presbyterian Hospital Denton (1.5 miles)
• Denton Psychiatric Hospital (1.5 miles)
• Baylor Surgicare (1.6 miles)
• Denton Regional Medical Center (2.7 miles)

Places of Worship

• Immaculate Conception Catholic Church (2.1 miles)
• First Cumberland Presbyterian Church (2.3 miles)
• Singing Oaks Church of Christ (2.6 miles)
• Towne North Baptist Church (2.7 miles)