Brookdale Midland

Pros

• The staff at Brookdale Midland is consistently described as knowledgeable, courteous, friendly, caring, and supportive.
• Residents are welcoming to visitors and create a family-oriented atmosphere.
• Many family members have expressed satisfaction with the care their loved ones receive, highlighting the excellent attention and social opportunities available.
• The dining room offers a restaurant-style experience with great food, and residents enjoy a variety of menu options.
• Visitors appreciate the bright, comfy, and homey environment of the community.
• Residents are engaged in activities that foster enjoyment and connection, such as morning walks and arts and crafts.
• Positive feedback on tours indicates that staff members are friendly and helpful during the initial visits.
• Families feel grateful for the kindness and respect shown towards their loved ones by Brookdale's staff overextended periods.

Cons

• There have been reports of long wait times for food after ordering, sometimes taking 45 minutes or more.
• The online billing system has been a significant complaint, causing frustration among family members.
• A family member was disappointed with the quality and variety of food served, stating it did not meet expectations given the high costs.
• The director of nursing received criticism for a lack of care during a resident's stay, leading to an overall disappointing experience.
• One reviewer found the comments made by the director inappropriate, indicating it wasn't the right fit for their family.
• Some residents encountered issues with hot water due to problems with the facility's boilers.
• A visitor felt that the community seemed overly active and overwhelming for their loved one.

Review

Brookdale Midland has garnered a mix of reviews from families and residents, reflecting both positive experiences and notable concerns regarding the facility's operations. Many appreciate the welcoming atmosphere created by the knowledgeable, courteous, friendly, and caring staff. Visitors often remark on how residents greet them with smiles and open arms, fostering a sense of community. The dining area is frequently described as inviting, with meals that smell wonderful; however, there have been instances where food service has been slow — with some reports indicating wait times exceeding 45 minutes for meal orders.

The familial environment at Brookdale Midland resonates with many visitors. Several families commend the positive energy felt during tours and interactions with staff members. Families looking for assisted living options feel reassured due to the warm reception they received and the attentiveness displayed by staff members towards their loved ones. This supportive environment has led many to consider Brookdale as their top choice when it comes time for their family members to transition into assisted living.

However, while most reviews highlight a commitment to resident care and engagement, several critiques emerge regarding specific operational issues within the facility. Residents have expressed frustration over repetitive menu items and subpar meal quality compared to expectations given the cost of living at Brookdale. Instances of receiving poorly prepared or unappetizing meals — such as repeated servings of ham or roast beef — have raised concerns among families about value for money spent on meals. The facility had initiated “Menu Talks” in an effort to address these issues but seems to have not produced significant changes.

The physical conditions of Brookdale Midland are generally well-received; visitors note attractive landscaping featuring beautiful plants and flowers around a spacious backyard that enhances outdoor enjoyment for residents. Still, some families mentioned experiencing frustrations related to maintenance challenges within the building itself — specifically persistent problems with hot water availability stemming from boiler malfunctions.

Staff interactions are noted as a strong point throughout various reviews. Families appreciated how quickly staff respond when contacted about their loved ones’ needs; consistent praise highlights their friendliness and professionalism. The community is often described as clean, homey, and comfortable, providing an inviting space for both residents and guests alike.

While many families express satisfaction with Brookdale's overall care efforts — highlighting personal stories of positive transformations in resident happiness since moving in — there are accounts worth noting about inconsistencies in individual experiences related to care levels provided by staff members. Some families felt compelled to closely monitor care delivery due to perceived lapses in attention attributed particularly to one director they encountered during their stay at the facility.

In summary, Brookdale Midland showcases a blend of strong community values backed by dedicated staff who prioritize making every resident feel valued; however, operational challenges concerning dining quality and maintenance signify areas needing improvement. For prospective residents or their families considering this community option, weighing these strengths against potential drawbacks will be essential in ensuring it meets individual needs adequately before making a final decision.

This part of Midland, Texas, offers a variety of amenities and services that cater to an active senior lifestyle. With a range of dining options such as Chili's Grill & Bar, Cotton Patch Cafe, and Abuelo's Mexican Restaurant, residents can enjoy delicious meals without having to travel far. Nearby pharmacies like Medical Center Pharmacy and Walgreens provide convenient access to medications and healthcare essentials. Additionally, there are several reputable physicians' offices in the area including Courtyard Family Practice and West Texas Orthopedics. For leisure and recreation, Windlands Park and Ally Outdoors offer opportunities for outdoor activities. In terms of healthcare, Midland Memorial Hospital is just a short distance away. Places of worship like SLY Midland provide spiritual support for those seeking community connections. Overall, this part of Midland provides a well-rounded environment for seniors looking for convenience, healthcare access, dining options, and recreational activities in their retirement years.

Restaurants

• Chili's Grill & Bar (0.2 miles)
• Cotton Patch Cafe (0.4 miles)
• Walk-On's Sports Bistreaux - Midland (0.8 miles)
• Five Guys Burgers & Fries (0.9 miles)
• Abuelo's Mexican Restaurant (1 miles)
• Garlic Press (1.1 miles)
• Taco Villa (1.3 miles)

Pharmacies

• Medical Center Pharmacy (1 miles)
• Medical Center Pharmacy (1.5 miles)
• Walgreens (1.6 miles)
• H-E-B Pharmacy (1.9 miles)
• Health Mart Pharmacy (2.2 miles)
• Super Mercado (2.2 miles)
• United Supermarkets Pharmacy (2.6 miles)

Physicians

• Courtyard Family Practice (1.2 miles)
• MC Aesthetics (1.2 miles)
• Courtyard Primary Care & Medical Spa (1.2 miles)
• West Texas Orthopedics (1.3 miles)
• Dr John C. Dean, MD (1.3 miles)
• Papica, Romeo Papica Romeo Office (1.4 miles)
• Kids Kare Pediatrics (1.4 miles)

Parks

• Windlands Park (1.3 miles)
• Essax Park (3 miles)
• Dennis the Menace Park (3.4 miles)

Cafes

• Ally Outdoors (1.6 miles)
• Starbucks (1.8 miles)
• Starbucks (2.2 miles)
• Far West Coffee (2.6 miles)
• HTeaO (2.7 miles)

Hospitals

• Midland Memorial Hospital (2.9 miles)

Places of Worship

• SLY Midland (2.9 miles)

Theaters

• Yucca Theatre (3.4 miles)