Cottages on Edmonds

Pros

• The community is described as very quiet and cozy to live in.
• The ducks are well cared for and the green spaces are kept very clean.
• The office and maintenance staff are consistently praised for being helpful and attentive.
• The property is beautiful, well-maintained, and offers many amenities.
• The units are nice, spacious, and some include a patio that adds a homey feel.
• Yozellin, the office manager, is highlighted as amazing and very customer-service oriented.
• Rafael, the new maintenance lead, is described as friendly, effective, and a positive change.
• The community is safe, family-oriented, and highly recommended by residents.

Cons

• One reviewer advised others not to move here.
• Rent increases annually, and the reviewer described the owners as greedy.
• They were charged for cable and valet trash they did not use.
• The dumpster bins are overloaded and residents are allowed to put household items into them.
• The gym is consistently dirty.
• Management changes were criticized for unprofessional behavior and ignoring issues by the corporate office.
• Reserved parking spaces were not honored, causing parking conflicts.

Review

The Cottages on Edmonds presents itself as a very quiet and cozy place to call home, and that reputation comes through in the words of many residents. People repeatedly describe the grounds as clean and well-kept, with ducks that seem to be well cared for and green spaces that feel inviting rather than neglected. A number of reviewers emphasize that "everything works correctly" and that they feel safe and content in such a calm, single-story setting. One resident even singles out the office and maintenance staff with a perfect score, saying they'd give 100 points for their service and care. Across several comments, the atmosphere is portrayed as homey and peaceful, a place where attention to resident needs is evident on a daily basis.

A recurring thread through the praise is the quality of the staff and, in particular, the management and maintenance teams. Many residents highlight the manager and maintenance personnel as exceptionally helpful and friendly. The on-site team - especially Yozellin, who is repeatedly called amazing, professional, and welcoming - receives high marks for responsiveness and customer service. Tours and move-ins are described as positive experiences, with staff going above and beyond to answer questions and set a welcoming tone. The sentiment about Yesenia in the administrative department is similarly favorable, credited with resolving issues swiftly and restoring confidence after a bad situation elsewhere. A newer maintenance lead, Rafael, is celebrated for practical, friendly problem-solving and a noticeable improvement in how the property is run. In short, the staff are a strong selling point for many residents, who feel supported and informed in both routine and urgent matters.

The physical layout and amenities also earn praise from many residents. The community is described as quiet, safe, and family-friendly, with neighbors who are kind and considerate. Several reviewers note that the homes are roomy and well-suited for personalization, with some units featuring patios that create a homey, backyard-like feel. The absence of upstairs neighbors is mentioned positively, and the single-story design is repeatedly cited as a major plus. A standout feature for pet owners is the spa for pets, which adds a touch of luxury and convenience. The overall impression is one of upscale, comfortable living at an affordable price, with comments about the landscape, the peaceful environment, and the sense that the place is well maintained.

There are also frequent affirmations about the value and the sense of community over time. Long-time residents celebrate stability and continuity, noting periods of three years with only positive personal experiences, including multiple testimonials of living there for years and recommending the property to friends and family. Several residents speak of moving in successfully in December or January and emphasize how helpful the staff has been during the transition. The sentiment that the property is suitable for families or individuals looking for a quiet, walkable space where you can live comfortably on a modest budget comes up repeatedly, underscoring the appeal of affordability paired with a serene environment.

However, the reviews do not shy away from conflicts and frustrations that color the overall picture. A prominent issue is parking: a resident describes repeatedly requesting a reserved parking space and finding a car occupying his designated 20-dollar spot, resulting in a long wait to obtain a tow number and a tense, stressful evening. Related financial concerns appear across several accounts. Rent increases are framed as a problem, with residents accusing owners of greed and disparaging the continued rise in costs. There is particular dissatisfaction with charges for services some residents do not use, such as cable and valet trash, and with dumpster practices described as overloaded, including the acceptance of bulk household items in bins. One reviewer also mentions the gym as being dirty, which adds to a sense that not all amenities are meeting expectations.

Another thread centers on management and corporate practices. Some residents recount periods of what they view as poor communication and unprofessional handling of issues, including disputes over service changes, bulk billing, and difficulties accessing ledgers or account details. Specific names appear in these critiques, notably Kiara, who is described by some as the on-site manager who caused episodes of frustration with wifi issues, fees, and communications that residents felt were not properly handled. The arrival of new managers is acknowledged, sometimes with optimism about improved communication and responsiveness, though the lingering concerns about charges, service provisioning, and proper billing persist in several accounts. A particularly troubling portion of one review details a stressful sequence involving Spectrum service billing, alleged improper bulk management of wifi, and claims that certain charges were illegal or misapplied, escalating to the point of discussing legal action and medical considerations.

Taken together, the collection of reviews paints a portrait of a community that many residents deeply value for its quiet atmosphere, spacious and comfortable units, pet-friendly amenities, and a capable, caring staff. The Cottages on Edmonds is frequently praised for its serene environment, the sense of safety, and the presence of attentive on-site personnel who strive to make living there pleasant. Yet this favorable picture sits alongside substantive concerns about parking practices, recurring fee increases, and the way certain management or corporate decisions have been handled, including issues around wifi, bulk services, and billing. For potential residents, the property offers a compelling combination of calm, comfort, and community spirit, with the caveat that prospective tenants should carefully review parking arrangements, the full list of monthly charges, and the status of current service billing and management practices before signing a lease. The overall vibe remains clearly positive for many, but it is tempered by real, lived experiences of frustration and financial stress for others.

Restaurants

• T's Bar and Grill (1.1 miles)
• Cracker Barrel (1.1 miles)
• McDonald's (1.2 miles)
• Rack & Tap Sports Bar & Grill (1.3 miles)
• Anamia's (3.4 miles)
• McDonald's (3.4 miles)
• Chick-Fil-A (3.5 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.4 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.4 miles)

Hospitals

• Medical Center of Lewisville (1.6 miles)
• Baylor Scott & White Hospital Medicine - Grapevine (7.8 miles)

Parks

• Shadow Ridge Park (2.6 miles)
• Twin Coves Park (5.5 miles)
• Sommerset (8 miles)
• Shoreline Trail & Dog Run (8 miles)

Theaters

• Cinemark (2.8 miles)
• AMC DINE-IN Grapevine Mills 3 (4.4 miles)
• 0160 Amc Bar Highlands (5.5 miles)

Physicians

• Pediatric and Family Physicians (4 miles)
• Orthopedic Associates (4.1 miles)
• Kids First Pediatrics (5.4 miles)
• Family Medicine Associates of Texas (7.3 miles)
• Bartonville Family Medical (7.8 miles)
• Texas Digestive Disease Consultants: Southlake (8.2 miles)

Places of Worship

• Trietsch Memorial United Methodist Church (4.3 miles)
• First Baptist Church at The Fields (5.1 miles)
• Ismaili Jamatkhana & Center (6.1 miles)
• Gateway Church (8.3 miles)

Transportation

• Trinity Mills Station (5.8 miles)
• Terminal A (8.3 miles)
• American Airlines Admirals Club (8.4 miles)
• Terminal B (8.4 miles)
• American Airlines Admirals Club (8.6 miles)

Cafes

• Starbucks (7.6 miles)
• Starbucks (8 miles)
• Panera Bread (8.5 miles)