Right At Home Joshua

Pros

• Darlene is described as a dedicated and knowledgeable owner.
• The business is a family-run operation, with a strong sense of family throughout the company.
• The caregivers and office staff are described as excellent.
• They are trusted to do a superb job.
• Right at Home Joshua, TX is noted for providing fantastic in-home care with friendly, respectful staff.
• The service from the caregivers and staff is exceptional - prompt, capable, thorough, and caring.
• The caregivers treat clients like family and are described as god-sent angels who helped during difficult times.
• The staff are helpful in transitioning loved ones to home care and go the extra mile to ensure attention.

Cons

• The reviewer would give 0 stars and described the experience as heartbroken and devastating.
• The reviewer claimed that Right at Home was at fault for the COVID exposure because an attendant did not wear a mask.
• The reviewer stated that a regular attendant broke a Victorian Bankers Lamp and neither the attendant nor Right at Home compensated the $100.
• The Joshua, TX franchise was described as having frequent management turnover (at least four times in a year) due to incompetency, with coercion and caregiver favoritism, and the reviewer warned to beware.
• The owner was described as sweet, but the reviewer said moral, ethical, and value concerns go out the window because it's all about business.
• The reviewer compared the company to false prophets in sheep's clothing, calling them ravenous wolves.

Review

In Joshua, Texas, Right at Home is described by many as a family-centered service built around a close-knit team. The owner, Darlene, is often highlighted as deeply dedicated and knowledgeable, with her daughter also working in the business. That family dynamic seems to radiate through the organization, and numerous clients say it translates into real care for their loved ones. Caregivers and office staff alike are frequently praised for their excellence, with reviewers expressing that they can be trusted to do a superb job and to treat people with the respect and attentiveness they deserve. The consensus from several families is that the service feels personal and dependable, a hallmark of a true family business.

Many clients begin their relationship with Right at Home Joshua by commenting on the overall quality of care and the sense that they are in capable hands. Phrases like "Really great company" and "I appreciate all what you guys have done for my parents. Thank you guys so much!!" appear repeatedly, underscoring a genuine sense of gratitude for the help provided to aging parents and loved ones. For these families, the staff's reliability and readiness to respond to needs create a strong sense of trust and relief during challenging times, reinforcing the impression that the caregivers are not just workers but partners in caring for the family.

Yet the reviews also carry serious caution, anchored in a harrowing experience involving a loved one with multiple sclerosis. A heart-wreaking account describes how a sister who had been living with the disease for many years was hospitalized with a UTI and later contracted COVID after an attendant who failed to wear a mask visited during one of her stays. The family emphasizes that their sister tested negative initially, then positive after exposure, and they later learned of a second exposure. Tragically, shortly after returning home from the second hospitalization, she passed away. The reviewer places fault with the company's staff for not adhering to mask policy and feels the harm could have been prevented. There is also a grievance about a replacement lamp that was broken by an attendant and not compensated, which adds to the sense of a perceived lack of accountability in this particular experience. This account stands in stark contrast to the other reviews and serves as a painful reminder that even well-intentioned care can be undermined by safety lapses and insufficient follow-through.

Other families, however, recount exceptionally positive, even moving experiences. In one notably touching reflection, Right at Home cared for a father during his last two weeks of life. The patient was large and needed assistance to move in a wheelchair, and the team - personified by staff like Tearra and Ashley - showed remarkable patience and kindness. The writer recalls one caregiver arriving with a Mary Poppins-like presence, deftly managing the routine and making the process feel manageable and dignified. The tone is reverent, with expressions like "they were God sent, our angels who helped us through those last days," and the reviewer offers a heartfelt recommendation and thanks from the bottom of their heart.

There is also a clear message embedded in a cautious voice: not every location is the same, and the Joshua franchise has faced internal upheaval. One reviewer explicitly warns readers to be cautious, noting turnover in management several times within a year and describing coercion and caregiver favoritism - suggesting that some shifts or client assignments might be influenced by internal politics rather than patient needs. The reviewer even quotes scripture to emphasize their concern, signaling the depth of their frustration and their appeal for attention to ethics and values in the operation. This perspective contrasts sharply with the overall warmth of many other praise-filled notes and illustrates how experiences can diverge between offices within the same brand.

Beyond the cautionary voice, many families deliver consistently positive endorsements. Another family shares that their experience has been excellent from the outset: caregivers are prompt, capable, thorough, and genuinely caring, and they feel very pleased with the service they are receiving for their parents. Those sentiments are echoed by others who describe the staff as wonderful, always there to help when needed, and capable of treating loved ones with the same care and respect they would give their own family. In several narratives, specific staff members - Cheryl and Sharlotta among them - are singled out for going the extra mile, even visiting to ensure that attention is given when it's most needed. The recurring theme is that, when the care team aligns well with a family's needs, the service becomes a reliable extension of the family itself.

Taken together, the collection of reviews paints a nuanced portrait of Right at Home Joshua, TX. There are many accounts of exceptional, family-like care that provides real comfort during difficult health journeys. Families express deep gratitude for caregivers who show patience, respect, and genuine kindness, and they frequently highlight individual staff members who stood out for their dedication. At the same time, there are serious cautions about safety practices, accountability, and management dynamics that some clients feel must be addressed to ensure that every patient receives consistently high standards of care. The overarching takeaway is that this franchise can deliver remarkable, life-affirming support for families in need, while also facing critiques that - if addressed - could further strengthen trust and safety across the board.

This area of Joshua, Texas offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable place to live. There are several pharmacies within a short driving distance, providing easy access to medications and healthcare needs. Additionally, there are a number of restaurants nearby offering diverse dining options for residents. For medical care, there are several physician offices and hospitals in the vicinity, ensuring quality healthcare services are readily available. Places of worship are also present in the community for spiritual support and engagement. The area also features a theater for entertainment as well as parks for leisurely activities. Overall, this part of Joshua offers a well-rounded environment with essential amenities for senior living.

Pharmacies

• Joshua Pharmacy (0.1 miles)
• Brookshire's (2.1 miles)
• Kroger Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (4.4 miles)
• Keene Pharmacy (6.3 miles)
• Walgreens (6.3 miles)

Restaurants

• La Mesa Mesquite Grill (1.1 miles)
• Hickory Tree Grill (1.2 miles)
• Domino's Pizza (1.3 miles)
• Subway (1.5 miles)
• Chick-Fil-A (3.5 miles)
• Taste of Asia (3.6 miles)
• Wendy's (3.7 miles)

Physicians

• Berry Stewart Eye Center (1.5 miles)
• Hoffman Family Practice Associates, PA (1.6 miles)
• Wilshire Family Medicine Clinic (5.4 miles)
• Heriberto Salinas Mdpa (7.8 miles)
• Sanchez-Zambrano Sergio (8.3 miles)
• Fort Worth Heart (8.3 miles)
• Lone Star Orthopedics (8.4 miles)

Cafes

• Starbucks (2.1 miles)
• R & K Cafe II (9.2 miles)

Places of Worship

• Mt Carmel Baptist Church (4.1 miles)
• Open Door Church (5.6 miles)
• Dilts Chapel (6.4 miles)
• Shiloh Baptist Church (8.4 miles)
• Davids Promise Church (8.9 miles)
• Crossroads Church of Cleburne (8.9 miles)
• Cleburne Christian Fellowship (9 miles)

Hospitals

• Bhcs (6 miles)
• TotalCare Clinic (6.2 miles)
• Community Living Concepts (6.3 miles)
• Baylor Emergency Department At Burleson (7.6 miles)
• Texas Health Huguley Hospital Fort Worth South (8.4 miles)
• Cleburne Surgical Center (8.5 miles)
• The Birthing Sweet (9.7 miles)

Theaters

• AMC Burleson 14 (7.6 miles)

Parks

• Panther Stadium (9.1 miles)