Right At Home Jersey Village in Houston, TX

Pros

• The company and its caregivers are amazing, always willing to help and educate the community.
• Audry Jackson is exceptional; clients feel they would be lost without her.
• RAH staff have clients' best interests at heart and treat them as if they were their only clients.
• The company has been a life saver for families needing around-the-clock care.
• The caregivers are patient, professional, and attentive.
• They create custom care plans with competent, reliable staff.
• The team is friendly, flexible, and actively works to keep clients comfortable and happy.
• Scheduling and communication are top-notch, with care teams coordinating smoothly.
• Sandi is a gift to the community, with dedication and heartfelt care for families.
• The caregivers treat clients like family, providing dignity, respect, and compassionate support.
• The service provides peace of mind and makes aging at home possible.
• The care team consistently goes above and beyond to meet changing needs and deliver excellent care.

Cons

• The reviewer called it the worst agency.
• The reviewer would never work with the agency again.
• The reviewer claimed the company doesn't care about clients as long as they're getting paid.
• The reviewer asserted that the company allows clients and their families to manipulate and take advantage of caregivers.
• The reviewer alleged that the company pays pennies.
• The reviewer claimed that the company canceled services with a client after the client assaulted their caregivers.
• The reviewer claimed the company reported her daughter's honest review.

Review

Right At Home Jersey Village is best suited for families that want a highly personal, hands-on in-home care partner in the Houston area, especially when dementia support, post-acute rehabilitation, or around-the-clock supervision becomes essential. The community earns consistently strong marks for compassion, reliability, and the ability to mobilize a care team quickly. Families seeking a trusted liaison to hospitals, rehab facilities, and hospice services will find the strongest alignment here, with caregivers who feel like extended members of the family and an administration that coordinates care with visible commitment.

Those who may want to consider alternatives include families prioritizing a traditional, campus-based memory-care environment with fixed daily programming and a guaranteed caregiver assignment for every shift. For households aiming for a lower-cost, strictly hourly arrangement without the flexibility of round-the-clock coverage, other providers may offer simpler models that fit the budget or timeline more tightly. A small subset of experiences also points to concerns about scheduling consistency or the fit between a family's expectations and the caregiver team, suggesting that a careful, contract-driven onboarding process is essential.

The strongest positives revolve around the care team's character and the operational backbone behind the service. Reviewers consistently highlight caregivers who are patient, attentive, and genuinely devoted to their clients, with staff members described as respectful, proactive, and capable of adapting to changing needs. Leadership under Sandi and the office team under Kim and others emerge as a core strength, delivering rapid placements, thoughtful care plans, and timely communications. The ability to tailor plans - whether for dementia support, bathing and dressing assistance, or coordinating medications and transportation - helps families regain a sense of control during stressful times.

Where tension arises in a few accounts, it tends to center on scheduling flexibility and value calibration rather than the fundamental quality of care. A minority of reviewers describe experiences that feel transactional or note frustration with how changes are communicated or billed. In practical terms, this means that prospective families should insist on a clearly written care plan, a transparent schedule, and a defined policy for substitutions when a caregiver is unavailable. The best protection is a documented escalation path and a consistent point of contact who can adjust the plan without delay.

Despite occasional nicks in the experience, the overall proposition remains compelling: a high-touch, people-driven service that can deliver 24/7 presence when needed, with a nurse on staff to lend medical insight and a care-team model that keeps families informed and involved. The personal touch - caregivers who treat clients like family, administrators who "get" the aging journey, and a network that can bridge in-home care with hospital, rehab, and hospice workflows - translates to real peace of mind. Families report moments of remarkable responsiveness, rapid problem-solving, and a sense that the agency truly shows up when every hour counts.

For families evaluating this option, approach it with a clear plan and concrete questions: what is the exact caregiver-to-client ratio for the schedule, who is the on-call contact, and how are last-minute changes handled? request a sample care plan, a copy of the substitution policy, and references from families with similar needs (dementia, post-hospital care, hospice transition). Confirm daily communication routines, including how care notes are shared, whether a remote scheduling view is available, and how disputes or schedule gaps are resolved. When aligned, Right At Home Jersey Village offers a compelling, dependable pathway to maintain independence at home while embedding a trusted support system around loved ones.

This part of Houston, Texas is a well-established neighborhood with a variety of amenities to offer seniors looking for a comfortable and convenient living environment. With several parks nearby such as T C Jester Park and Willowood Park, residents can enjoy outdoor activities and leisurely walks in green spaces. There are also multiple pharmacies in close proximity for easy access to medication and healthcare needs. A range of dining options including Feges BBQ, Chick-fil-A, and Tony's Mexican Restaurant provide diverse choices for meals. Additionally, there are cafes like Starbucks and Luce Coffee Roasters for socializing or enjoying a cup of coffee. Places of worship such as New Life Fellowship and St John Neumann Catholic Church cater to spiritual needs, while hospitals like Memorial Hermann Northwest Hospital ensure quality healthcare services. Nearby theaters like Regal Edwards Houston Marq*E Screenx offer entertainment options for seniors looking to stay engaged in the community. Overall, this area provides a blend of convenience, leisure, and essential services for senior living in Houston.

Parks

• T C Jester Park (2.5 miles)
• TC Jester Park (3.1 miles)
• Willowood Park (4.9 miles)
• Memorial Park Conservancy (6.3 miles)

Pharmacies

• Walgreens (2.8 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.2 miles)
• Walgreens (3.5 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (4.1 miles)

Restaurants

• Feges BBQ (3.2 miles)
• Frank's Grill (3.7 miles)
• McDonald's (4.3 miles)
• Whataburger (4.3 miles)
• Chick-Fil-A (4.5 miles)
• Tony's Mexican Restaurant (4.9 miles)
• Chick-Fil-A (4.9 miles)

Cafes

• Starbucks (3.6 miles)
• Luce Coffee Roasters (4.5 miles)
• Starbucks (5.1 miles)
• Starbucks (6.8 miles)
• Starbucks (7.7 miles)
• Starbucks (7.8 miles)
• Cafe Layal (8 miles)

Places of Worship

• New Life Fellowship (3.6 miles)
• First Metropolitan Church (4.7 miles)
• St John Neumann Catholic Church (6.1 miles)
• St Martin's Episcopal Church (6.3 miles)

Physicians

• Allergy & ENT Associates: Kancherla Vikas S MD (4.5 miles)
• Kelsey-Seybold Clinic (6.4 miles)

Hospitals

• Memorial Hermann Northwest Hospital (4.6 miles)

Theaters

• Regal Edwards Houston Marq*E Screenx, 4DX, IMAX & RPX (4.7 miles)
• Cinemark (5.5 miles)
• AMC Willowbrook 24 (7.8 miles)