Right at Home

Pros

• The reviewer had high expectations and actively sought out a different office when faced with initial difficulties.
• Despite the communication issues, the reviewer appreciated being transferred to the Northwest location without any prior notification.
• The reviewer acknowledged that they were present during one of the days when nobody showed up, indicating their vigilance and availability.
• Having dealt with two different locations, the reviewer recognized that the communication issue was not limited to one particular branch.

Cons

• The experience with Right at Home was difficult and unsatisfactory.
• The transfer to a different office without any notification was a major inconvenience.
• The directors from the different offices were not upfront about the change, leading to confusion.
• The staff sent by Right at Home's Northwest location were poorly trained and unfriendly.
• There were instances where nobody showed up for scheduled visits without any prior communication.

Review

Right at Home proved to be a disappointment right from the start for one family. Despite initially choosing this location, they were quickly transferred to a different office without any prior notice or explanation. This lack of communication should have been a red flag, hinting at larger issues within the organization. The family was under the impression that they would meet with one director, only to have another director from a separate office show up unexpectedly. This incident only further highlighted the ongoing problem with miscommunication.

After being transferred to Right at Home's Northwest location, the family encountered more problems. The caregivers sent to assist them were poorly trained and did not display exceptional friendliness. This lack of professionalism made it difficult for the family to trust in their abilities and feel comfortable with their presence in their home. Adding insult to injury, there were two instances where nobody showed up for scheduled care without any prior notification.

Fortunately for the family, they happened to be present on one of those days when nobody arrived as expected. However, this inconsistency and unreliability from Right at Home left them feeling dissatisfied and frustrated with the service provided. In dealing with two different locations of Right at Home, it became evident that these communication issues were not isolated incidents limited to just one branch of the organization.

Based on their personal experience and interactions with multiple offices of Right at Home, this family strongly advises against using their services. The ongoing issue of miscommunication between staff members and clients raises concerns about the effectiveness and reliability of Right at Home as a caregiving agency. Additionally, the lack of proper training among caregivers further diminishes confidence in their ability to provide quality care for loved ones.

It is clear that Right at Home needs to address these fundamental problems within its organization in order to regain client trust and satisfaction. Communication needs to be improved both internally among staff members and externally between staff and clients. Investing in comprehensive training programs for caregivers is crucial not only for ensuring quality care but also for creating a friendly and professional environment. Without these crucial changes, Right at Home may continue to disappoint families seeking reliable and trustworthy caregiving assistance.

Located in Houston, Texas, this neighborhood offers a variety of amenities within close proximity. There are several dining options ranging from seafood to fast food, as well as pharmacies for easy access to medication. Cafes such as Starbucks and specialty coffee shops provide opportunities for socializing and relaxation. Nearby hospitals like Texas Children's Hospital and the Michael E. DeBakey VA Medical Center ensure quality healthcare services. Transportation options include the Metrorail station for convenient travel around the city. Parks like Hermann Park and Levy Park offer green spaces for outdoor activities and leisurely strolls. With reputable physicians, places of worship, and a theater nearby, this area provides a well-rounded living environment for seniors looking for convenience and comfort in their daily lives.

Restaurants

• Pappadeaux Seafood Kitchen (0.2 miles)
• McDonald's (0.4 miles)
• Chick-Fil-A (1.9 miles)
• McDonald's (1.9 miles)
• Fadi's Meyerland Mediterranean Grill (2.5 miles)
• Shake Shack (2.6 miles)
• Chick-Fil-A (2.8 miles)

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.1 miles)
• Walgreens (1.5 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (3.3 miles)

Cafes

• Starbucks (0.4 miles)
• Slowpokes (3.8 miles)
• Siphon Coffee (4.6 miles)
• Agora (4.6 miles)
• Mercantile (4.8 miles)
• Blacksmith (4.9 miles)
• Starbucks (5 miles)

Hospitals

• Scrub Campus 1 & 2 Research Building (1.6 miles)
• Texas Children's Hospital (2.2 miles)
• Texas Children's Hospital (2.3 miles)
• Texas Children's Pavilion for Women (2.3 miles)
• Michael E. DeBakey VA Medical Center (2.4 miles)
• Houston Methodist Research Institute (2.5 miles)
• Methodist Research Institute (2.5 miles)

Transportation

• Metrorail - Smith Lands Station (1.6 miles)
• Memorial Hermann/Hstn Zoo Station (2.8 miles)

Parks

• Old Braeswood Park (1.7 miles)
• Huffington park (2.8 miles)
• Hermann Park (3.2 miles)
• McGovern Centennial Gardens (3.5 miles)
• Levy Park (3.7 miles)
• Elizabeth Baldwin Park (5.1 miles)
• Emancipation Park (5.2 miles)

Physicians

• Houston Eye Associates (1.8 miles)
• Kelsey-Seybols Clinic Main Campus (1.9 miles)
• University of Texas School of Dentistry (2 miles)
• Pisters Katherine MD-University Texas MD Anderson Cancer Center (2.3 miles)
• Texas Children's Pediatrics Houston Pediatric Associates (2.4 miles)
• Light IV David Dr Houston Radiology Associated Houston (2.5 miles)
• Houston Methodist Primary Care Group (2.5 miles)

Places of Worship

• The Crossing Community Church (3.5 miles)
• Rothko Chapel (4.3 miles)
• Wheeler Avenue Baptist Church (4.9 miles)

Theaters

• Regal Edwards Greenway Grand Palace ScreenX & RPX (3.9 miles)