One Day at a Time Assisted Living

Pros

• The team is described as great, going above and beyond, with outstanding communication and care.
• The service is hailed as the best home care facilities with a super personable crew, highly recommended.
• Vanessa and Home Care Matters are described as a Godsend, with Vanessa going out of her way to match the right caregiver for a wife who requires home healthcare.
• The facility is extremely professional and has had nothing but great interactions with the staff.
• The aides are caring and kind, making a real difference for their clients.
• Orientation is easy and fulfilling, with a teacher who is nice and funny.
• Zaira is described as wonderful and impressive, with a calm, responsive demeanor.
• Home Matters is very professional and has the best interest of its clients and staff at heart.
• The company has reliably provided daily caregivers, with consistent attendance.
• Caregivers become like family to the clients.
• Rosie and Vanessa are lifesavers, punctual, and incredibly professional.
• Adrienne is an excellent caregiver; Vanessa Lusk is described as dedicated and caring.
• Tanecia's dedication and care are exceptional; the staff are trustworthy and loving.

Cons

• The reviewer claims that all the positive reviews are fake or written by family and friends.
• The reviewer states their disabled father-in-law had a terrible experience with the company.
• They describe a home health aide named Madison as useless, often on her phone and not performing duties.
• The aide would only respond if she heard someone approaching.
• She was repeatedly going through the shelves, which raised concerns.
• Security cameras were triggered in areas where she was not supposed to be.
• She mismanaged medications and failed to follow care instructions.
• Management did not follow up after being informed.
• The reviewer notes a lack of acknowledgement and accountability.
• They warn to avoid the company at all costs.
• One reviewer calls it the worst company in America, alleging fake reviews, money-hungry and liars, and claims of double-billing and abuse of caregivers.

Review

The collection of reviews paints a picture of Home Matters Caregiving as a standout provider in the home care space, celebrated for its professionalism, genuine care, and remarkable communication. Readers repeatedly describe the team as "above and beyond," with a warmth that feels rare in caregiving services. Vanessa emerges as a central, highly regarded figure - often credited with creating a welcoming, responsive environment and with carefully matching caregivers to each family's unique needs. The tone across these messages is consistently grateful, with families expressing relief and trust that their loved ones are in capable, compassionate hands.

A persistent theme is the real-world impact of dependable care. Many reviewers contrast Home Matters with prior experiences at other facilities or agencies, noting that this company shows up reliably and treats clients with respect and dignity. The caregivers are described as not only capable but also deeply kind and patient, turning what can be an emotionally difficult time into something more manageable. The sense of security is palpable; families say their loved ones receive attentive support every day, often seven days a week, and that the caregivers become like extended members of the family. That level of consistency and personal connection stands out as a defining strength.

The onboarding and orientation processes receive high praise as well. Reviewers describe orientations - whether in person or virtual - as smooth, informative, and friendly, with clear answers to questions and a sense that the team genuinely wants to help. Zaira stands out in several accounts for her calm demeanor and responsiveness, while Vanessa is repeatedly highlighted for making new caregivers feel welcomed and prepared. The orientation experience seems to set a positive tone for ongoing collaboration, with new staff members reporting enthusiasm about working with clients and a strong sense of support from leadership.

Several individuals call out specific staff members by name for going above and beyond. Vanessa and Zaira are frequently singled out for their leadership and care, with notes about their ability to connect families with the right caregivers and to guide the process with empathy. Other names appear across reviews as well - Joshua, Maria, Rosie, Adrienne, and Tanecia are all praised for their professionalism, attentiveness, and dedication to following instructions and meeting families' needs. The sentiment is that these caregivers show up prepared, are punctual, and bring a level of attentiveness that reassures families that their loved ones are receiving meticulous, individualized care.

The strength of Home Matters is not only in the personnel but in the care philosophy that prioritizes client well-being and family peace of mind. Many comments describe caregivers who go beyond basic tasks, engaging with clients in a respectful, compassionate way and offering practical help that improves daily life. Families describe the staff as trustworthy and as having a genuine interest in their loved one's comfort, health, and safety. The sense of continuity and the feeling that the caregivers are part of a trusted support system contribute to a stable and reassuring experience, even during challenging times.

There is, however, one notably negative post among the otherwise glowing feedback. A reviewer alleges a very different experience, describing a caregiver they deem ineffective and accusing management of a lack of follow-through, plus concerns about medication management and security monitoring. They also claim to have encountered video camera activity inappropriately. This perspective contrasts sharply with the majority of testimonials and is framed as a warning to others to avoid the company. It is important to note that this stands as one highly critical account amid a broad chorus of praise, and readers may weigh it alongside the numerous positive experiences described elsewhere.

Overall, the impression conveyed by the majority of reviews is clear: Home Matters Caregiving is a professional, personable, and highly capable organization that treats clients with respect and families with compassion. The owners' hands-on involvement, the responsiveness of Vanessa and the rest of the team, and the ability to adapt to each family's needs all contribute to a sense of reliability and trust. For families seeking a home care partner who can provide consistent staffing, thoughtful caregiver matching, and a caring, collaborative approach, these testimonials present a compelling case for Home Matters Caregiving as a top choice. The consensus is that, when aligned with the right caregiver, clients feel supported, loved, and well cared for - an outcome that many reviewers say has transformed difficult situations into experiences marked by peace of mind and gratitude.

This part of Houston, Texas offers a convenient and diverse range of amenities for senior living. With several pharmacies, restaurants, physicians' offices, places of worship, transportation options, hospitals, parks, and cafes nearby, residents can easily access essential services and enjoy leisure activities. The proximity to healthcare facilities such as the Michael E. DeBakey VA Medical Center and Ben Taub Hospital ensures quality medical care is readily available. Additionally, the presence of parks like Hermann Park and Discovery Green provides opportunities for outdoor recreation and relaxation. Overall, this area presents a well-rounded environment that caters to the various needs and interests of seniors looking for a vibrant community to call home.

Pharmacies

• Walgreens (0.1 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (3 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.2 miles)
• Walgreens (4.7 miles)
• Walgreens (4.9 miles)

Restaurants

• Burger King (1.1 miles)
• Spanky's Pizza (3.2 miles)
• Chick-Fil-A (3.7 miles)
• Little Papasitos (3.7 miles)
• McDonald's (3.9 miles)
• Golden Chick (4.6 miles)
• Pappadeaux Seafood Kitchen (4.7 miles)

Physicians

• Pediatric Associates (2.7 miles)
• University of Texas School of Dentistry (3.9 miles)
• Pisters Katherine MD-University Texas MD Anderson Cancer Center (4.6 miles)
• Light IV David Dr Houston Radiology Associated Houston (4.9 miles)
• Houston Methodist Primary Care Group (4.9 miles)
• Houston Family Practice (5.1 miles)
• Medical Clinic Of Houston, LLP (5.5 miles)

Places of Worship

• New Life Temple Church Houston (3 miles)
• Wheeler Avenue Baptist Church (3.8 miles)
• The Crossing Community Church (5.7 miles)
• Rothko Chapel (6.1 miles)

Transportation

• National Car Rental (3.3 miles)
• Southwest Airlines (3.8 miles)
• Houston Hobby Baggage Claim (3.8 miles)
• West Concourse (3.8 miles)
• Tsa Checkpoint Hobby Airport Houston (3.8 miles)
• William P. Hobby Airport (HOU) (3.8 miles)
• Central Concourse (3.8 miles)

Hospitals

• TMCx Texas Medical Center Accelerator (3.8 miles)
• Michael E. DeBakey VA Medical Center (4 miles)
• Scrub Campus 1 & 2 Research Building (4.2 miles)
• Ben Taub Hospital (4.7 miles)
• Methodist Research Institute (4.8 miles)
• Houston Methodist Research Institute (4.8 miles)
• Houston Methodist Hospital - Walter Tower (4.8 miles)

Parks

• Hermann Park (4.6 miles)
• Tom Bass III Regional Park (4.8 miles)
• McGovern Centennial Gardens (4.9 miles)
• Emancipation Park (5.2 miles)
• Old Braeswood Park (5.2 miles)
• Elizabeth Baldwin Park (5.5 miles)
• Discovery Green (6.3 miles)

Cafes

• Starbucks (5.4 miles)
• Segundo Coffee Lab (5.6 miles)
• Siphon Coffee (5.9 miles)
• Starbucks (6.2 miles)
• Mercantile (6.2 miles)
• Starbucks (6.3 miles)
• Blacksmith (6.4 miles)