Hollyoak Senior Living

Pros

• The apartments are beautiful.
• The complex is in good shape.
• The common areas and amenities are well-maintained during business hours.
• The complex is located in a quiet residential area.
• The staff members are friendly.
• The layout of the complex is well thought-out.

Cons

• The gates were left open to traffic too many times, raising concerns about safety.
• The pool was not properly maintained, leading to the decision to stop using it.
• The manager is defensive, unprofessional, and mean towards tenants.
• Complaints and issues with the manager were not resolved after contacting the supervisor and corporate office.
• The manager lacks problem-solving skills and becomes combative when faced with grievances.
• The community lacks night security and management availability outside of business hours.
• The hot water in the apartments is not sufficiently hot.
• The flowers on the property are poorly cared for.
• There is a high turnover of maintenance and housekeeping staff.
• Some residents feel like they are treated as feebleminded individuals by management.
• Stains and tracks are present on hallway floors that cannot be cleaned properly.
• Access to certain areas, like a locked gate leading to a pond, is restricted for handicapped individuals.
• Limited activities are available for residents during non-business hours.

Review

Holly Oak is a beautiful facility with well-maintained apartments, but some residents have expressed concerns about certain aspects of the community. One recurring issue is the gates being left open to traffic, causing worries about safety in the higher crime area surrounding the complex. Additionally, there were complaints about the pool not being properly maintained during the second summer, leading to some residents choosing to no longer use it.

However, most of the grievances revolve around the manager of Holly Oak. While she can be friendly and nice, she has been described as quick to become defensive, unprofessional, and even mean and nasty. Numerous attempts at addressing these concerns through complaints, meetings with her supervisor, and contacting corporate headquarters have seemingly yielded no results. It has been suggested that Blazer Real Estate should provide more extensive PR training for her or consider replacing her if necessary.

Other residents have also shared their opinions on various shortcomings of Holly Oak. Some have mentioned the lack of night security and broken gates as issues that need attention. They also noted that common facilities such as the gym, computer center, and gathering room are only open on weekdays during business hours, which can be inconvenient for busy individuals who would like access outside of those times.

Furthermore, there were criticisms regarding maintenance turnover and insufficient care for flowers throughout the property. The manager's alleged dislike for certain people was mentioned by one maintenance worker who claimed that repair parts were not ordered to save money and had to be sourced from other properties or vacant apartments.

Residents have reported negative experiences when dealing with the manager, describing her as dismissive, short-tempered, and unwilling to address legitimate issues. Some felt that they were not treated with trust or respect based on assumptions made about all residents due to a few feeble individuals living in the community.

Other points raised include stained hallway floors that resist cleaning efforts even with pressure washing; a locked gate preventing handicapped individuals from enjoying a lovely pond; a lack of bug spray technicians; and limited activities, especially during times when gathering restrictions were not in place.

On a positive note, Holly Oak is said to be situated in a pretty area and built at an elevated level compared to neighboring properties, potentially alleviating flooding concerns. However, many tenants have reportedly moved out within two years due to management issues and safety concerns.

Overall, it seems that Holly Oak has its fair share of positives and negatives. While the apartments are aesthetically pleasing and the staff members are generally fine, there are ongoing problems with management responsiveness, maintenance turnover, limited access to common facilities, and various issues related to resident treatment and communication. Prospective residents should carefully consider these factors before making their living choices.

This area of Houston, Texas offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable lifestyle. With several popular restaurants located within a few miles, including Chick-Fil-A, Willie's Grill & Icehouse, and Whataburger, residents have plenty of dining options to choose from. Additionally, there are multiple pharmacies nearby such as Walgreens and CVS Pharmacy for easy access to medications. The area also boasts reputable healthcare providers like Mann Eye Institute and Kelsey-Seybold Clinic for quality medical care. For leisure activities, seniors can enjoy a movie at Regal Edwards West Oaks Mall or relax at Castello Lakes Park. Memorial Hermann Katy Hospital is conveniently located for any healthcare needs that may arise. Overall, this part of Houston provides a well-rounded community with convenient amenities for seniors looking to settle down in the area.

Restaurants

• Chick-Fil-A (1.5 miles)
• Willie's Grill & Icehouse (2.1 miles)
• McDonald's (2.1 miles)
• Whataburger (2.2 miles)
• McDonald's (2.5 miles)
• Jack In The Box (2.6 miles)
• Watson's House of Ales (2.6 miles)

Places of Worship

• Second Baptist Church, West SecondKids (1.9 miles)
• St John Vianney Catholic Church (4.6 miles)
• Redeemer Community Church (7 miles)

Transportation

• West Houston Airport (2 miles)
• Uhaul (5.6 miles)

Pharmacies

• Walgreens (2.1 miles)
• Walgreens (2.6 miles)
• Walgreens (2.6 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (4.1 miles)
• Walgreens (4.1 miles)

Physicians

• Mann Eye Institute (3.4 miles)
• Texas Dermatology (3.8 miles)
• Southwest Asthma & Allergy Associates (4.1 miles)
• Kelsey-Seybold Clinic (5.4 miles)
• Cinco Ranch | Kelsey-Seybold Clinic (5.6 miles)
• Katy Family Physicians (5.6 miles)
• Whitsett Vision Group (6.1 miles)

Cafes

• Starbucks (4.2 miles)
• Starbucks (5.3 miles)
• The Alley (5.3 miles)
• Starbucks (5.9 miles)
• Starbucks (6.2 miles)
• Puer Taiwan Tea & Coffee (6.3 miles)

Theaters

• Regal Edwards West Oaks Mall (4.7 miles)
• Cinemark (5.5 miles)

Parks

• Castello Lakes Park (6 miles)

Hospitals

• Memorial Hermann Katy Hospital (6.1 miles)