EZ Living Residential Home

Pros

• The director's knowledge, professionalism, and care for her clients impressed the reviewer.
• The reviewer would consider referring business to the director.

Cons

• The facility neglected the mother for over three months.
• The mother never received regular checkups during her stay.
• The facility allegedly had access to and took all of the mother's money from her bank account.
• The staff treated her unfairly and prevented basic activities of living, such as laundry.
• She had open wounds and cuts since arriving at the facility.
• The reviewer warns others not to send loved ones there, calling the place a scam.
• The mother's phone number and the facility's line reportedly did not work, preventing contact to verify she was alive.
• The sister who resided there died; care was inadequate for her post-stroke needs.
• A caregiver allegedly refused to listen to her needs for dressing and cleaning.
• Family members had to repeatedly contact multiple managers because help was not provided.
• The facility's phone line went to voicemail with a full inbox, and no one responded.
• The sister missed medications and blood pressure monitoring while there.
• She sat in a wet bed for hours, indicating neglect and poor hygiene.
• Personal items went missing after her death; gowns could not be found.
• There was a lack of communication about hospital visits or transfers to family.

Review

Two troubling accounts converge on EZLIVING, a care facility in Houston that appears to have left several families distressed and frightened by what they experienced there. The narratives share a common thread: a lack of reliable communication, questions about the quality and safety of care, and concerns about how residents' funds and personal needs were handled. One account frames the facility as a danger and a scam, while another paints a picture of grave decline in a sister's health, though it ends with a fleeting compliment toward the administrator. Taken together, they form a stark, overwhelmingly negative impression of the place as it operated at times for the families who trusted it with their loved ones.

In the first review, a family member describes a mother who disappeared from daily contact for more than three months. The writer insists that their mother never received regular checkups during her stay and that the facility exerted control over her daily life in ways that they viewed as abusive or neglectful. The family claims that caregivers had access to their mother's entire bank account and withdrew money, deploying a sense that money was being taken without authorization. There is a blunt charge that "this place is a scam," accompanied by the fear that the mother was deprived of even basic tasks like laundry, which are essential for living with dignity and health. The reviewer emphasizes desperation and urgency, noting that their mother's phone contact number stopped working and that they could no longer reach her. They also report that the number for "EZ living" was unusable, leaving them with no way to verify their mother's safety. The review closes with a vow to involve the police and other authorities, underscoring a belief that neglect and financial exploitation were ongoing.

The second, longer account centers on a sister who ultimately died on January 2, 2025. This reviewer recounts a sister with serious medical needs stemming from a stroke, rendering her unable to walk, transfer herself, or perform even basic activities of daily living without assistance. The caregiver identified in the account, referred to as TT, allegedly failed to respond to the sister's needs when help with dressing and cleaning was required. The family says that Katherine - the sister recounting the events - had to repeatedly contact both their own family and the facility's manager by email and text to obtain assistance, suggesting systemic gaps in timely care. Communication appears severely hampered: the primary phone line to the facility reportedly always went to voicemail, which was often full and could not accommodate messages. The reviewer mentions multiple unreturned attempts to reach the facility, including texts and calls, signaling a pervasive breakdown in responsive care.

In terms of care quality, the second review paints a troubling scene of missed medications and lapses in vital monitoring. The sister reportedly went without necessary BP checks and missed medications when they were needed, and she endured a period where she remained in a wet bed after spilling coffee on herself, from morning until late afternoon. Personal belongings, brought by the family to support her, were not always present in her area, with items going missing and laundry not being checked for those belongings. This sense of neglect extends to the handling of clothing and other items; the family notes that their sister's gowns disappeared when they later tried to retrieve her belongings after her death, and they describe a lack of effort from staff to locate or preserve personal items. The review emphasizes a painful, ongoing pattern of miscommunication, missed care, and unexplained gaps that left the family feeling helpless and alarmed about the resident's welfare.

The second review also contains emotionally charged details about the circumstances surrounding the sister's death. The writer indicates that their sister was removed from the facility after an emergency call (911) on January 1, 2025, but claims that neither the writer nor their other sister was informed about the hospital transfer or the Sister Kat's condition. The tone reflects profound disappointment and sadness at what the family perceived as a hidden or poorly communicated crisis, contributing to a broader sense of mistrust toward the facility. The address confusion is also noted: a note clarifies that the EZLIVING referred to in the review is the Jensen Drive location in Houston, not another Street Address, underscoring how miscommunications can add to families' distress in an already difficult situation.

Amid these strongly negative experiences, there is a paradoxical moment toward the end of the second review. The author mentions having spoken with the facility's Director and characterizes that conversation as leaving a positive impression - the director's knowledge, professionalism, and care for clients were noted, and the author says they could see themselves referring business to her. This contrasting detail - praise for the director after detailing extensive neglect and mismanagement - highlights the inconsistency of experiences within the facility or perhaps among different staff, shifts, or departments. It raises questions about whether care varied by caregiver, or whether particular staff members prioritized different standards of communication and patient welfare.

Taken together, these accounts paint a grim picture of the facility's operations from multiple perspectives. The first reviewer frames EZLIVING as a place to avoid at all costs, citing ongoing neglect, potential financial exploitation, broken lines of communication, and a fear for a loved one's safety. The second reviewer deepens the concern with a narrative of serious medical neglect - missed medications, delayed monitoring, unsanitary conditions, and the loss of personal belongings - culminating in the death of a sister and a sense of being left in the dark about what happened. Yet this same account ends with a compliment to the director, suggesting there may be elements of leadership and professionalism present at the facility even if patient care, in some cases, fell dramatically short of family expectations.

For anyone considering EZLIVING, these testimonials underscore the importance of thorough due diligence. Prospective families should verify licensing and regulatory compliance with the relevant state authorities, seek recent inspection reports, and ask detailed questions about daily care routines, medication administration, and how personal belongings are tracked and stored. Direct outreach to multiple staff members, request for written care plans, and independent reviews beyond the facility's own communications could help ensure a clearer understanding of what to expect for a loved one. In urgent situations where there is concern for a resident's safety or potential abuse or exploitation, contacting local authorities or elder care protection services may be warranted. The stories presented here serve as a potent reminder of how crucial it is to monitor care closely and insist on transparent, responsive communication from any care facility entrusted with a loved one's well-being.

This part of Houston, Texas, offers a convenient and accessible location with a variety of amenities nearby. There are multiple fast-food options such as McDonald's and Jack In The Box, as well as sit-down dining at Los Charros and Chili's Grill & Bar. For medical needs, there are several pharmacies including Walgreens and CVS Pharmacy in close proximity. Places of worship like Iglesia Cristo Viene A/G are also available for spiritual support. Transportation services via Hertz Rent A Car and National Car Rental are easily accessible for travel needs. Additionally, there are healthcare facilities like Concierge Audiology and Vital Heart & Vein for medical care. For leisurely activities, cafes like Starbucks and Olio provide relaxing environments to enjoy coffee or tea. Overall, this area offers a mix of essential services and recreational opportunities suitable for senior living.

Restaurants

• McDonald's (0.9 miles)
• McDonald's (2.1 miles)
• Los Charros (2.1 miles)
• Jack In The Box (3.7 miles)
• Jack In The Box (3.8 miles)
• McDonald's (3.9 miles)
• Chili's Grill & Bar (4.3 miles)

Pharmacies

• Walgreens (0.9 miles)
• Walgreens (2.2 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)
• CVS Pharmacy (3.8 miles)
• Walmart Pharmacy (4.3 miles)
• Walgreens (4.4 miles)

Places of Worship

• Iglesia Cristo Viene A/G (4.9 miles)

Transportation

• Hertz Rent A Car (5.7 miles)
• National Car Rental (5.7 miles)
• International Terminal E (6.7 miles)
• United Club (6.8 miles)
• TSA Security Checkpoint (6.8 miles)
• United Club - Terminal C South (6.8 miles)
• KLM Crown Lounge (6.9 miles)

Physicians

• Concierge Audiology (6.8 miles)
• Vital Heart & Vein (7.4 miles)
• Ne Pediatrics (7.7 miles)
• Texas Orthopedic & Physical Medicine (7.9 miles)
• Kinghaven Counseling Group (8.3 miles)
• Integrity Family Healthcare (8.4 miles)

Cafes

• Starbucks (6.8 miles)
• Olio (7 miles)
• Luce Coffee Roasters (9.1 miles)

Parks

• Terminal D Pet Relief Area (6.9 miles)

Hospitals

• Memorial Hermann Northwest Hospital (9.4 miles)