Encore Caregivers LLC in Houston, TX

Pros

• Encore Caregivers is dependable, compassionate, and provides expert in-home care.
• The caregivers deliver stellar care with a smile.
• Encore Caregivers is an amazing, family-owned company that genuinely cares about clients, caregivers, and staff.
• The team is professional, responsive, and genuinely compassionate.
• Encore Caregivers staff and caregivers arrive on time, treat clients with dignity and respect, and go above and beyond.
• The office staff maintain excellent communication and personal touches that reassure families.
• The service is well-organized, well-managed, and consistently reliable.
• Pendo is outstanding - extremely reliable, bright, and attentive to patient needs.
• Lillie is phenomenal - professional, personable, and proactive in supporting patients.

Cons

• One reviewer described a caregiver as lazy and unprofessional, noting she spent most of the day on her iPhone.
• A reviewer claimed Encore hires workers with no skills and pays peanuts, leaving paying clients to suffer.
• A reviewer criticized a caregiver for bringing junk food and not following a patient's diet.
• A reviewer alleged a caregiver hit and pushed their 91-year-old mother, leaving bruises and fear.
• A reviewer urged others to stay away from Encore Caregivers.
• A reviewer claimed Encore protected the abuser rather than the patient's mother.
• A Houston reviewer did not recommend Encore Caregivers, citing restrictive rules and inconsistent caregiver quality.
• A reviewer described an office staffer as rude with a nasty attitude and lacking customer-service skills.
• A reviewer reported that the invoicing portal was unreliable and preferred paying by phone or mail.

Review

Encore Caregivers Houston is best suited for families seeking dependable, genuinely compassionate in-home care that keeps a loved one safely at home while delivering daily support, companionship, and practical help. The service shines for post-operative recovery, dementia or hospice contexts, and ongoing assistance with meals, dressing, transportation to appointments, light housekeeping, and medication reminders. This is not a rigid institution but a family-owned operation that has stayed true to a personal touch for 17 years. The combination of staff stability, hands-on caregiving, and proactive office coordination makes it the go-to option when peace of mind matters as much as clinical competence.

However, clear-eyed families will want to consider alternatives if the need is for full-time medical nursing or highly regulated care in a facility setting, or if cost constraints require a lower price point. Several reviews note variability in caregiver performance and fit, with some instances of inattentiveness or incongruent boundaries between duties and client expectations. For clients requiring 24/7 skilled medical oversight, or those who anticipate high-difficulty behavioral challenges, a licensed nurse-led agency or a facility with on-site medical staff may be more appropriate. Likewise, if a strict, prepaid, all-digital billing model is essential, there are other providers that structure billing differently.

On the positive side, Encore's strength lies in its people and the way care is organized. Clients consistently praise dependable, on-time caregivers who bring warmth, respect, and practical competence to daily routines. Many reviews describe caregivers who become trusted companions, and office staff who check in regularly, streamline scheduling, and coordinate replacements when a regular caregiver is unavailable. The company's family-owned identity also translates into a willingness to tailor services to shifting needs, from transportation for doctor visits to in-home meal preparation and dementia-friendly activities. Those seeking a personal, non-institutional caregiving experience will feel the alignment here.

Yet the record isn't without sting. A minority of reviews describe poor caregiver behavior - signaling an uneven quality problem that can surface in any staffing model. Reported issues range from caregivers who are less engaged to one case where safety concerns were raised, including an allegation that the caregiver acted inappropriately and that the firm did not address it to the accuser's satisfaction. Such reports demand vigilance: insist on caregiver bios, a clear scope of tasks, and a structured trial period. Administrative friction also appears in invoicing portals and in rumors of restrictive rules not disclosed upfront. Families should demand transparent policies and proactive oversight as part of the contract.

Despite these caveats, Encore's performers and processes generally deliver robust value. The network includes skilled nurses and trained caregivers who handle post-surgical transport, medication reminders, hazardous diets, and dignity-centered assistance. The scheduling team is repeatedly cited as proactive, with substitutes provided quickly when a regular caregiver is unavailable, and with reliable communication that keeps families in the loop. The ability to book short-term or longer engagements and the flexibility to extend hours can make Encore a practical choice for busy families navigating medical events or chronic conditions. The experience of many families positions Encore as a trusted extension of the caregiving team.

In sum, Encore Caregivers is a pragmatic, capable choice for Houston families who want consistent, compassionate in-home care with a strong emphasis on personal connection and reliable scheduling. It excels for recuperation periods, memory-care support, hospice-related help, and everyday tasks that enable aging in place. Those with tighter budgets, higher medical needs, or a requirement for perfectly uniform caregiver performance should explore alternatives and discuss a detailed service plan up front. Start with a candid care assessment, request caregiver profiles, set a short initial trial, confirm rates and billing preferences, and insist on ongoing oversight from a care coordinator. With thoughtful upfront planning, Encore often yields the peace of mind that families seek.

This part of Houston, Texas, offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies such as CVS and Walgreens in close proximity, access to healthcare services is easily accessible. Additionally, there are a variety of dining options available, including Chick-Fil-A, Feges BBQ, and Frank's Grill, catering to different tastes and preferences. For leisure activities, there are theaters like Regal Edwards Houston Marq*E Screenx and Cinemark nearby for entertainment options. Places of worship such as St Martin's Episcopal Church provide spiritual support within the community. Parks like Memorial Park Conservancy offer opportunities for outdoor recreation, while cafes like Starbucks and Cafe Layal provide spaces for socializing and relaxation. Healthcare needs can be met with facilities like Allergy & ENT Associates and Kelsey-Seybold Clinic in the vicinity along with Memorial Hermann Northwest Hospital for emergencies. Overall, this part of Houston presents a well-rounded environment suitable for senior living with its convenient location and array of amenities.

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• Walgreens (2.5 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (2.9 miles)

Restaurants

• Chick-Fil-A (0.6 miles)
• Feges BBQ (1.7 miles)
• Frank's Grill (1.8 miles)
• Whataburger (2.1 miles)
• North Italia (2.5 miles)
• Whataburger (2.6 miles)
• Maggiano's (2.8 miles)

Theaters

• Regal Edwards Houston Marq*E Screenx, 4DX, IMAX & RPX (0.8 miles)
• Cinemark (3.9 miles)
• Regal Edwards Greenway Grand Palace ScreenX & RPX (4.2 miles)

Places of Worship

• St Martin's Episcopal Church (1.6 miles)

Physicians

• Allergy & ENT Associates: Kancherla Vikas S MD (1.8 miles)
• Kelsey-Seybold Clinic (1.9 miles)
• Texas Children's Pediatrics Westchase (5.5 miles)

Parks

• Memorial Park Conservancy (2.7 miles)
• TC Jester Park (3.5 miles)
• T C Jester Park (3.8 miles)
• Levy Park (4.7 miles)
• Huffington park (5.1 miles)

Cafes

• Starbucks (2.7 miles)
• Starbucks (3 miles)
• Starbucks (3.6 miles)
• Cafe Layal (3.7 miles)
• Luce Coffee Roasters (3.7 miles)
• Starbucks (4.1 miles)
• Nara Cafe (4.4 miles)

Hospitals

• Memorial Hermann Northwest Hospital (3.4 miles)