Dynacare Home Health Houston

Pros

• Eleanor at the front desk greeted patients with a smile and helped with the paperwork.
• Melissa, the Medical Assistant, greeted the patient promptly with a pleasant personality.
• Dr. Catherine Jeeter was pleasant, thorough, and explained the process clearly.
• The procedure was performed flawlessly with minimal pain.
• The team, including Dr. Jeeter, were described as nice and supportive, making patients feel in good hands.
• New patients reported nothing but great professional care from the practice.
• Stacey (Stacy) was noted for familial warmth, with the staff being welcoming and professional.
• Appointment reminders were timely and not annoying.
• The facility was clean, and the staff were courteous and professional.
• Many patients would highly recommend Heights Dermatology and felt they had found excellent care.

Cons

• The reviewer stated the experience was not at all a good experience and found the staff rude and unprofessional.
• They waited over two hours and felt misled about payment, with conflicting information from front desk staff.
• They described dried blood on the wall and the environment as unprofessional.
• The assistant was described as short with her words and rude.
• The assistant and nurse were heard gossiping about the practice during a procedure, which felt unprofessional.
• They said the practice was money-hungry and overcharged for a consult.
• They reported that blood test orders were not sent despite multiple calls.

Review

Heights Dermatology has drawn a wide range of patient experiences, from soaring praise to pointed frustration, all tied together by the core elements of care, communication, and consistency. Several accounts highlight a welcoming front desk, efficient scheduling, and a team that makes an effort to put patients at ease from the moment they walk in. In particular, new patients have repeatedly described a smooth onboarding experience: warm greetings, help with filling out paperwork, and proactive communication about insurance requirements. The common thread is that when the staff hits the right tone and clarifies expectations early, patients feel like they're in capable hands from the start.

One highly positive visit centers on a new patient who found Heights Willowbrook to be notably pleasant. Eleanor at the front desk was described as welcoming and helpful, assisting with paperwork and even contacting the insurance company (Wellcare) to clarify the need for a referral. This patient learned early that, due to the referral requirement, they would need to pay cash for the visit, which they were comfortable with. The appointment time of 1:15 PM was met with punctuality from Melissa, the medical assistant, who greeted them promptly and appeared with a friendly demeanor. The patient came in with a mole-like growth under the eye and requested a full evaluation along with a comprehensive check-up. Melissa explained the upcoming steps, and the doctor, Catherine Jeeter, arrived on time, delivering a pleasant, thorough, and reassuring explanation of the procedure.

Doctor Jeeter's visit left a strong impression: she described the process clearly, performed the removal of the growth with minimal pain, and promised results would be available in a couple of weeks via the patient portal. The post-procedure guidance and the transparent discussion about what would be charged, and what would not be charged because the procedure itself counted as the visit, all contributed to a sense of trust. Exiting the building, the patient was met by Cathy, who assisted with payment and reinforced the understanding of the billing arrangement. The reviewer's takeaway was emphatic and personal: they had never had a better experience with a medical provider in 67 years, praising the overall care, the information shared, and the positive energy of the staff. This person even described the team as "Nice and informative" and expressed a strong willingness to recommend Heights to others.

Another set of feedback centers on ongoing care and confidence in a specific team within Heights. A separate, positive voice spoke of Ms. Catherine and her team delivering "great professional care" and being "very nice and supportive." The patient felt they were in "great hands" and expressed gratitude for the staff's consistent care and encouragement, signaling a sense of reliability and continued satisfaction. The tone suggested that the practice's culture is attentive and patient-centered, with a willingness to go the extra mile to accommodate scheduling and emergencies. The reviewer explicitly stated an intent to refer others and praised the customer service and professional care that had left them feeling well cared for and valued as a patient.

Not all experiences, however, have aligned with that upbeat mood. A strongly negative review depicted a markedly different atmosphere: "This was not at all a good experience." The writer - a Medical Assistant and Phlebotomist who also helps with elderly care - described a long and frustrating visit for a skin biopsy that involved the patient's husband. They recounted a one-hour wait to be seen, followed by questions about out-of-pocket costs, and, crucially, inconsistent information from different team members about billing. The letter described rude behavior from front desk staff, misinformation from a certified medical assistant (CCMA), and an overall sense of unprofessionalism, including references to blood on the walls and gossip about the practice while performing the procedure. This reviewer noted that the experience did not reflect the standards they expect from a professional medical setting, and they described the visit as unacceptably long and negative. An update indicated that Dr. A personally called to address the situation, signaling that management did engage with concerns, though the initial impression remained significantly negative.

A separate negative account echoed frustrations with communication and billing. The reviewer claimed confusion over out-of-pocket costs and a lack of timely follow-through on test results and information. They also described repeated attempts to obtain blood test orders and results that were not fulfilled, labeling the overall experience as "money hungry" and indicating that billing practices and administrative coordination needed improvement. This narrative underscored how critical clear, consistent information is to patients who are navigating procedures, referrals, and insurance requirements, and it highlighted the risk of erosion in trust when expectations are not met.

On the flip side, several appreciative voices returned to the strengths of Heights Dermatology. Several patients spoke to the efficiency and warmth of staff who handle routine visits with care and competence. The consistency of positive engagements - appointment reminders that felt respectful rather than pushy, friendly greetings from staff like Stacy (Stacey) at the front desk, and praise for Dr. Stacy's thoroughness - helped reinforce a reputation for reliable, patient-centered care. One patient specifically highlighted Stacy as careful and thorough, noting that both Stacy and the nurse were supportive and that the doctor was "the bomb" in a lighthearted, affectionate tribute to the team's synergy. The sense of being welcomed and treated with courtesy extended to longer-standing patients who appreciated the predictable, well-organized flow of appointments and the feeling that they were in capable hands.

Other testimonials praised the clinical expertise and the clarity with which information was conveyed. Several patients lauded Dr. McEnaney and the team for their professionalism, accessibility, and ability to explain skin care in common language that patients could easily understand. The overall tone across these reviews was one of trust and confidence in the dermatology team, with many people expressing gratitude for finding a dermatologist they felt comfortable with and would gladly recommend to others. A recurring note was the importance of accurate name usage and recognition - small details that conveyed respect and attentiveness to patients' identities and experiences.

Taken together, the range of reviews paints a picture of Heights Dermatology as a practice capable of delivering high-quality, compassionate care, especially in the hands of staff who greet patients warmly, communicate clearly about procedures and costs, and move efficiently through appointments. The strongest recurring positives point to the care teams - particularly doctors like Dr. Jeeter and Dr. McEnaney, and caregivers such as nurses and front-desk staff like Eleanor, Melissa, Cathy, and Stacy - who create an environment that feels welcoming and professional. At the same time, the negative experiences underscore that billing clarity, consistency in information, timely communication of test results, and respectful interactions are critical areas where patient experiences can diverge dramatically. When management steps in to address concerns, as in the case where Dr. A reached out to remedy a situation, it suggests an organization aware of the impact of patient perception and willing to work toward improvement.

Located in a vibrant part of Houston, Texas, this area offers a variety of amenities for seniors looking to settle down in a convenient and accessible neighborhood. With several popular restaurants nearby such as BJ's Restaurant & Brewhouse and Pappasito's Cantina, residents can enjoy delicious meals without having to travel far. For entertainment, the AMC Willowbrook 24 theater is just a short distance away. Additionally, there are multiple pharmacies within close proximity including CVS Pharmacy and Walgreens for any medical needs. Nearby parks like Matzke Park provide opportunities for outdoor recreation and relaxation. Several places of worship are also located in the area for spiritual fulfillment. Access to quality healthcare services is readily available with clinics like Cypress Clinic | Kelsey-Seybold and hospitals such as Houston Northwest Medical Center within a reasonable distance. Overall, this neighborhood offers a mix of conveniences and necessities that make it an attractive option for seniors looking to retire in Houston.

Restaurants

• BJ's Restaurant & Brewhouse (0.5 miles)
• Chili's Grill & Bar (0.6 miles)
• In-N-Out Burger (0.6 miles)
• Pappasito's Cantina (1.2 miles)
• Chick-Fil-A (1.3 miles)
• Perry's Steakhouse & Grille (2 miles)
• McDonald's (2 miles)

Theaters

• AMC Willowbrook 24 (0.8 miles)

Cafes

• Starbucks (1.7 miles)
• Panera Bread (4.3 miles)
• Pj's Coffee (7.3 miles)
• Starbucks (7.7 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (1.9 miles)
• Kroger Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.7 miles)
• Walgreens (2.7 miles)

Parks

• Matzke Park (1.9 miles)
• Willowood Park (3.9 miles)
• Oakwood Glen Park and Jogging Track (5.6 miles)
• Ponderosa Park (6.9 miles)

Places of Worship

• John Wesley United Methodist Church (2.5 miles)
• First Metropolitan Church (4.2 miles)
• New Life Fellowship (4.9 miles)
• St John Neumann Catholic Church (5.8 miles)
• St John Lutheran Church (6.5 miles)

Physicians

• Cypress Clinic | Kelsey-Seybold (4.6 miles)
• Blue Fish Pediatrics (5.5 miles)
• Affinity Medical Associates Clinic (6.5 miles)
• Copperfield Family Medicine (7.2 miles)
• Sterling Ridge Orthopaedics & Sports Medicine (8.1 miles)
• Spring Dermatology (8.3 miles)

Hospitals

• Houston Northwest Medical Center (7.8 miles)
• 5 Cross Ranch (9 miles)