Brightstar of Mid Cities

Pros

• The caregivers from Brightstar of Mid Cities are very friendly and helpful, providing excellent value for their services.
• The agency is recommended for its good care services and attentive staff.
• Caregivers engage positively with clients by playing games and assisting with exercises, making the experience enjoyable.
• The RN and the owner, Paul, are highly regarded for their support and responsiveness.
• Caregivers show a willingness to learn new skills, such as carpentry, which fosters a positive interaction with clients.

Cons

• The policies regarding the contract were rigid, and they wouldn't help in the hour of need based on paperwork.
• Bright Star had two instances where their caregivers didn't show up.
• Some caregivers were inconsistent, with some being good and others not as good.
• The experience did not match what was presented during the search and decision-making process.
• There were instances where their people didn't show up, causing inconvenience.
• The value for money was not satisfactory considering the high prices charged.
• The agency did not find a way to work with the customer's immediate needs because they hadn't signed up that day.
• Expectations set during the initial meetings were not met in reality, leading to disappointment.
• The agency did not consistently provide outstanding caregivers as requested or promised.
• The overall experience with Bright Star was not as positive as expected or portrayed initially.

Review

Brightstar of Mid Cities is an agency that provides excellent care services and is highly recommended by several satisfied customers. The caregivers they sent were not only friendly but also helpful, ensuring a positive experience for those in need. The value for the services received was deemed excellent by these customers.

When it comes to cleanliness and activities, the reviewers noted that these aspects were not applicable as the care was provided in their own homes. However, this did not affect their overall satisfaction with Brightstar of Mid Cities.

One customer mentioned that their initial impression of the agency was positive as they took the time to meet them in the hospital and discuss their needs extensively. However, they found the prices to be a little high and decided not to sign up immediately. Unfortunately, when they later realized their need for assistance at home and reached out to Brightstar, they were told that since they hadn't signed up earlier, immediate help couldn't be provided due to policy constraints. This rigid approach towards paperwork left a negative impression on this particular customer.

Another reviewer expressed mixed feelings about Brightstar's service. They had encountered instances where caregivers failed to show up as scheduled, leading to inconsistencies in the quality of care provided. While some caregivers were outstanding and efforts were made to accommodate requests for specific individuals, others fell short of expectations. Initially, what attracted this reviewer was the attentiveness displayed by a staff member during the interviewing process. However, they ultimately felt that what was promised during this stage did not align with what was experienced.

On a more positive note, one customer highlighted how Brightstar's caregivers played games with their husband while providing assistance with walking and exercising. The agency also proved helpful when attending church or other public places. The availability of different caregivers throughout the week allowed for flexibility based on specific needs. Additionally, these caregivers had no qualms about engaging in activities within the husband's workshop, demonstrating a willingness to learn new skills such as carpentry. The reviewer also expressed their satisfaction with the RN and the owner of Brightstar, praising their professionalism.

In conclusion, while Brightstar of Mid Cities received mostly positive feedback regarding their friendly and helpful caregivers, there were some concerns raised about inconsistent service and rigid policies. However, overall experiences seemed to be positive, with customers benefiting from a range of care services tailored to their specific needs.

This particular area of Grapevine, Texas offers a variety of amenities and conveniences that may appeal to seniors looking for a comfortable and accessible living environment. With a selection of restaurants ranging from casual dining options like In-N-Out Burger and Jason's Deli to more upscale choices such as Mi Dia From Scratch, there is something to suit every taste. Nearby hospitals like Baylor Scott & White Hospital Medicine provide peace of mind in case of medical emergencies, while pharmacies like Walgreens and CVS are conveniently located for prescription needs. The area also features reputable physicians' offices for regular health check-ups and specialized care. In terms of recreation, seniors can enjoy parks like Shadow Ridge Park or Bedford Bark Park for leisurely walks or spending time outdoors. Additionally, the close proximity to transportation hubs like Terminal B and DFW Airport make it easy for visiting family members to come and go. Overall, this part of Grapevine offers a mix of essentials and entertainment options that could make it a desirable location for seniors looking to settle down in a welcoming community.

Restaurants

• Mi Dia From Scratch (0.1 miles)
• In-N-Out Burger (0.5 miles)
• Jason's Deli (0.6 miles)
• Weinberger's Delicatessen (0.6 miles)
• Esparza's Restaurante Mexicano Grapevine (0.8 miles)
• Sonic Drive-In (1 miles)
• McDonald's (2.4 miles)

Cafes

• Starbucks (0.5 miles)
• Starbucks (7.2 miles)

Hospitals

• Baylor Scott & White Hospital Medicine - Grapevine (1 miles)
• Methodist Southlake Hospital (4.4 miles)
• SwiftCare (5 miles)
• Texas Health Harris Methodist Hurst-Euless-Bedford (6.8 miles)

Pharmacies

• Walgreens (1.1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (4.3 miles)
• Market Street Pharmacy (4.7 miles)

Physicians

• Texas Digestive Disease Consultants: Southlake (1.8 miles)
• Cook Children's Pediatrics - Grapevine - William D. Tate (2.3 miles)
• Max Health Family Medicine (3.2 miles)
• All-Star Orthopaedics (3.5 miles)
• Lighthouse Family Medicine (3.8 miles)
• Fem Centre (4.1 miles)
• Texas Orthopedic Specialists (5.7 miles)

Transportation

• Terminal B (2.5 miles)
• DFW Apron (2.6 miles)
• American Airlines Admirals Club (2.7 miles)
• American Airlines Admirals Club Dfw-D (2.8 miles)
• American Airlines Flagship Lounge (2.8 miles)
• Terminal D (2.8 miles)
• The Centurion Lounge by American Express (2.9 miles)

Places of Worship

• Gateway Church (3.2 miles)
• New Life Family Church (6 miles)

Theaters

• AMC DINE-IN Grapevine Mills 3 (3.4 miles)

Parks

• Shadow Ridge Park (5.6 miles)
• Bedford Bark Park (5.9 miles)
• Twin Coves Park (6.8 miles)