Sunridge At Desert Springs

Pros

• Residents at Sunridge at Desert Springs are treated like family, with staff providing exceptional care and support.
• The facility offers a beautiful, homelike atmosphere that is clean, bright, and nicely furnished.
• Families appreciate the timely communication from staff regarding any changes in their loved ones' conditions.
• Residents feel comfortable and engaged, thanks to innovative activities planned by the activities director.
• The friendly demeanor of the staff helps create a welcoming environment for both residents and visitors.
• Families find peace of mind knowing their loved ones are well taken care of even when they cannot be present.
• The community promotes personal connections between staff and residents, enhancing the overall experience for everyone involved.
• There is a strong sense of care demonstrated by employees who go above and beyond to ensure residents feel happy and loved.

Cons

• Concerns about Management: The management and supervision at Sunridge at Desert Springs were criticized for being ineffective and not holding staff accountable for the care provided to residents.
• Poor Personal Care: Instances of residents, including a mother, being left in the same clothes for extended periods and not receiving regular bathing were reported.
• Cleanliness Issues: There were complaints regarding the overall cleanliness of residents' apartments, with specific mentions of feces and soiled paper left around, as well as toilets overflowing without proper cleanup.
• Insufficient Staff Training: The staff was noted to be inadequately trained in handling varying behaviors associated with dementia and Alzheimer’s disease.
• High Staff Turnover: Frequent turnover among staff led to a lack of continuity in care, which negatively impacted residents’ experiences.
• Lack of Supervision: Residents who were more capable were often left wandering unsupervised, raising safety concerns.
• Missing Personal Items: Several personal belongings, like shoes and toiletries, frequently went missing from residents' apartments.
• Ineffective Communication with Corporate Management: Attempts to address concerns through corporate channels did not lead to improvements or follow-through on promised actions.
• Disregard for Resident Dignity: Reviews indicated that some residents were not treated with the dignity they deserved consistently throughout their stay.

Review

Sunridge at Desert Springs has garnered a range of opinions from families who have entrusted the facility with the care of their loved ones, especially those suffering from memory-related conditions like Alzheimer's disease. The facility is often praised for its beautiful, green courtyard and homelike atmosphere, which many visitors find inviting and comforting. Residents are treated with familiarity and warmth by the caregivers, who frequently go above and beyond to ensure that they feel valued as family members within this community. For some families, this nurturing environment has led to significant improvements in their loved ones' social engagement; one reviewer noted that their mother began participating more in activities upon being reassured she was there to help others.

Positive testimonies highlight the quality of care provided at Sunridge; families express appreciation for the staff's dedication and consistent communication about any changes in their loved ones’ conditions. The staff is reportedly attentive, ensuring medications are administered on time and maintaining cleanliness in residents' attire—this gives family members peace of mind knowing their loved ones are cared for even when they cannot be present. The management's readiness to address concerns promptly is another point mentioned repeatedly; family members felt empowered knowing they could directly communicate with directors about any issues regarding care or conditions within the facility.

However, despite these positive notes, several reviewers reported serious concerns regarding management practices and overall care quality at Sunridge at Desert Springs. A family that removed their mother after just seven months cited poor supervision and erratic management decisions as major factors contributing to their dissatisfaction. They recounted numerous instances where residents were found in inappropriate conditions: wearing dirty clothing for extended periods, lack of regular bathing or hygiene assistance, unclean living spaces replete with soiled items left unattended, and inadequate responses to maintenance issues such as overflowing toilets. Such experiences starkly contrast with the positive portrayals by others who praised high standards.

The turnover rate among staff also raised alarm bells for some families; constant changes meant that continuity of care suffered significantly during nights and weekends. Several reviewers expressed concern over how this instability impacted the level of individualized attention each resident received. Families described incidents where more capable residents were allowed to wander unsupervised while those requiring substantial assistance were attended to—leading them to question whether appropriate dementia-specific training was given to all staff members.

Families looking for reputable memory care options specifically selected Sunridge due to its advertised expertise in handling dementia cases but reported frustrations when it became clear that many employees were not adept at managing various behavioral phases associated with these conditions. Lapses such as lost personal belongings—including shoes as well as essential toiletries—further eroded trust in the facility’s ability to provide safe living environments consistently.

In conclusion, while many have experienced significant benefits from placing their loved ones at Sunridge at Desert Springs—enjoying a warm atmosphere filled with caring staff—it is critical to acknowledge contrasting reviews revealing severe operational issues under existing management. Concerns surrounding cleanliness, oversight during staffed hours, inconsistency in specialized training pertaining to dementia behaviors, and general accountability illustrate a complex landscape within this assisted living community. Families must weigh these differences carefully when considering residential options for loved ones facing similar challenges as those highlighted in these testimonials.

This part of El Paso, Texas offers a range of healthcare options, including physicians, pharmacies, and hospitals within a reasonable distance. The proximity to Mt West Family Health Center and Westside Family Medicine provides convenient access to primary care services, while specialty care is available at El Paso Pediatric Associates and Texas Tech Physicians of El Paso. In case of emergencies, Rio Vista Behavioral Health Hospital and Upper Valley Urgent Care Center are nearby. Additionally, there are several dining options such as Taco Bell, P.F. Chang's China Bistro, and L & J Cafe for a variety of culinary preferences. For leisure activities, residents can visit Crestmont Park or catch a movie at Cinemark. There are also cafes like Starbucks and District Coffee for socializing or enjoying a quiet moment alone. Overall, this area offers essential amenities and services that cater to the needs of seniors looking to reside in a convenient and accessible location in El Paso.

Physicians

• Mt West Family Health Center (1.8 miles)
• Westside Family Medicine (1.9 miles)
• El Paso Pediatric Associates (2.2 miles)
• Rio Vista Behavioral Health Hospital (3.7 miles)
• Upper Valley Urgent Care Center (3.9 miles)
• El Paso Cardiology Associates (4.1 miles)
• Texas Tech Physicians of El Paso (4.3 miles)

Restaurants

• Taco Bell (1.9 miles)
• McDonald's (1.9 miles)
• Thyme Matters (2.1 miles)
• Whataburger (2.3 miles)
• Chick-Fil-A (3.1 miles)
• P.F. Chang's China Bistro (3.2 miles)
• McDonald's (3.4 miles)

Pharmacies

• Walgreens (1.9 miles)
• Walgreens (2.2 miles)
• Walgreens (3.7 miles)
• CVS Pharmacy (5.4 miles)
• Walgreens (5.5 miles)
• Walgreens (5.9 miles)
• Farmacias de Similares (6 miles)

Parks

• Crestmont Park (2.7 miles)
• Chihuahuita Park (7.5 miles)
• Parque Chamizal (8.1 miles)

Theaters

• Cinemark (3.1 miles)

Cafes

• Teapioca Lounge (3.3 miles)
• Starbucks (3.3 miles)
• Starbucks (3.4 miles)
• Dutch Bros Coffee (3.9 miles)
• Starbucks (5.7 miles)
• L & J Cafe (6.7 miles)
• District Coffee (7 miles)

Hospitals

• The Hospitals of Providence Transmountain Campus (4.3 miles)
• Sierra Medical Center (5.8 miles)
• Providence Memorial Hospital (6 miles)
• Texas Tech Medical Center (7.6 miles)
• University Medical Center of El Paso (7.7 miles)
• El Paso Children's Hospital (7.7 miles)
• Nucleo Hospitalario Med (8.5 miles)

Places of Worship

• Abundant Living Faith Center (5.4 miles)

Transportation

• TSA Security Check Point (8.2 miles)
• Hertz Rent A Car (8.2 miles)
• El Paso International Airport (ELP) (8.2 miles)