Royal Estates of El Paso

Pros

• Many residents and their families found Royal Estates of El Paso to be a beautiful facility that exudes warmth and happiness.
• The staff is often described as attentive, caring, and helpful, creating a pleasant atmosphere for the residents.
• Residents appreciate the variety of activities available, including outings, game nights, and dining options that make for an enjoyable living experience.
• The dining experience received positive feedback, with many describing the meals as good and comparable to restaurant dining.
• The facility is noted for its cleanliness and well-kept environment, contributing to a positive living experience for the residents.
• Bilingual staff members cater to residents who prefer speaking Spanish, enhancing communication and comfort for those individuals.
• Visitors found the tours informative and appreciated the friendly demeanor of the staff during their visits.

Cons

• The facility closed suddenly, leaving residents with only one week's notice to move out, which was deemed insufficient time for relocation.
• The care provided was lacking, as medications were lost and multiple clothing items disappeared during the stay.
• Residents were ignored when it came to essential assistance with bowel and urine training, leading to prolonged periods of being unattended in the bathroom.
• The staff failed to follow a doctor's order regarding dietary restrictions and showed poor communication with family members regarding medical concerns.
• Leadership at the facility appeared non-existent, with staff members described as unmotivated and neglectful towards resident care.
• Despite initial positive impressions during tours, the actual quality of care fell short of expectations, making it difficult to recommend the facility.
• Specific complaints about maintenance issues, such as dirty carpets and an unkempt patio area, highlighted further inadequacies in facility upkeep.
• There were reports of scheduling mix-ups that went unresolved despite assurances from staff members.

Review

The Royal Estates of El Paso has garnered a wide range of feedback from residents and families, showcasing both the positive attributes and significant challenges that the facility has encountered. Some reviewers laud their experiences at Royal Estates, describing an environment that feels warm, welcoming, and engaging for residents. For instance, one family noted how attentive the staff was to their loved one’s needs; they highlighted the facility's cleanliness, the quality of meals provided, and organized activities designed to keep residents engaged. Many appreciated that the staff were bilingual, catering to Spanish-speaking residents and helping them feel at home. A number of reviews mention a vibrant social calendar with bingo nights, movie outings, and grocery shopping trips, which contribute to a lively community atmosphere.

However, contrasting these positive impressions are serious complaints from other families regarding the quality of care provided at Royal Estates. One particularly troubling issue raised was the abrupt closure of the facility with minimal notice given to residents and their families—many reported receiving just a week’s notice to relocate. This lack of communication regarding such significant changes left families feeling distressed and unprepared. Furthermore, previous residents expressed dissatisfaction about the overall state of management within the facility. Instances were reported where medications went missing or were improperly administered; some families mentioned neglect in responding to medical instructions or concerns regarding personal hygiene for their loved ones.

Several reviewers pointed out systemic issues within staffing levels as well; many felt there weren't enough personnel available to provide adequate attention and care required for assisted living situations. Families noticed that calls went unanswered and emails were ignored when inquiries were made about their loved ones’ wellbeing or specific needs associated with dietary restrictions. The lack of follow-through on promises made during tours fueled discontent among those who expected much more than what was delivered once their loved ones moved into the facility.

In addition to care concerns, while many individuals appreciated facilities such as dining rooms or activity spaces during tours—citing rooms that appeared clean and inviting—others quickly found fault with maintenance issues within common areas such as gardens or hallways showing signs of neglect. This discrepancy in upkeep periods became evident in user-generated sentiments about varying conditions throughout different parts of Royal Estates—emphasizing either untapped potential or harmful negligence depending on individual experiences.

Despite encountering skepticism surrounding certain aspects like cleanliness or managerial flaws, new residents have shared largely satisfactory experiences following their relocations into Royal Estates as well. Many newcomers have reported finding supportive communities within their apartments where they felt catered for by diligent staff members who took time out to ensure that they adjusted smoothly into their new surroundings—demonstrating instances where genuine care shone through amidst larger systemic challenges faced by administrative units responsible for resident oversights.

Ultimately, it's essential for prospective clients considering Royal Estates of El Paso—as well as family members searching for suitable placements—to weigh both sides presented in these reviews accordingly. While some individuals may find solace in promising services backed by friendly staff ready to engage them socially through various planned activities during admissions tour sessions—the disheartening reality surrounding improper care could sway others towards alternative options better suited for meeting critical health-related needs alongside housing preferences moving forward into eldercare solutions across communities.

This area of El Paso, Texas, offers a variety of amenities that cater to seniors looking for a convenient and comfortable living environment. With several parks nearby such as Crestmont Park and Chihuahuita Park, there are plenty of opportunities for outdoor recreation and relaxation. The abundance of dining options including Thyme Matters, P.F. Chang's China Bistro, and Chick-Fil-A provide easy access to delicious meals. Additionally, the presence of multiple pharmacies like Walgreens and CVS Pharmacy ensures that medical needs are easily met. For healthcare services, there are reputable facilities like Providence Memorial Hospital, Sierra Medical Center, and University Medical Center of El Paso in close proximity. Places of worship such as Abundant Living Faith Center offer spiritual support within the community. Overall, this area provides a well-rounded environment with easy access to essential services for seniors considering relocation to El Paso.

Parks

• Crestmont Park (0.5 miles)
• Chihuahuita Park (5.3 miles)
• Parque Chamizal (6.3 miles)

Restaurants

• Thyme Matters (0.6 miles)
• Taco Bell (0.7 miles)
• McDonald's (0.8 miles)
• P.F. Chang's China Bistro (0.9 miles)
• Don Carbón Sunland Park (1.5 miles)
• Chick-Fil-A (2.5 miles)
• Hope and Anchor (2.6 miles)

Pharmacies

• Walgreens (0.7 miles)
• Walgreens (3.1 miles)
• Walgreens (3.2 miles)
• Walgreens (3.3 miles)
• Farmacias de Similares (3.4 miles)
• Walgreens (4.7 miles)
• CVS Pharmacy (4.9 miles)

Physicians

• Mt West Family Health Center (0.9 miles)
• El Paso Cardiology Associates (1.9 miles)
• Westside Pediatric Night Clinic (2.6 miles)
• El Paso Pediatric Associates (2.6 miles)
• Westside Family Medicine (3.1 miles)
• Surgical Center of El Paso (3.9 miles)
• Las Palmas Medical Center Auxiliary (3.9 miles)

Cafes

• Teapioca Lounge (1.3 miles)
• Starbucks (2.8 miles)
• Starbucks (3.6 miles)
• Starbucks (4.2 miles)
• District Coffee (4.9 miles)
• Dutch Bros Coffee (5.2 miles)
• L & J Cafe (5.5 miles)

Theaters

• Cinemark (2.2 miles)

Hospitals

• Providence Memorial Hospital (3.8 miles)
• Sierra Medical Center (4.1 miles)
• The Hospitals of Providence Transmountain Campus (6.2 miles)
• Texas Tech Medical Center (6.5 miles)
• University Medical Center of El Paso (6.5 miles)
• El Paso Children's Hospital (6.6 miles)
• Nucleo Hospitalario Med (6.7 miles)

Places of Worship

• Abundant Living Faith Center (7.1 miles)

Transportation

• Hertz Rent A Car (8 miles)
• TSA Security Check Point (8 miles)
• El Paso International Airport (ELP) (8 miles)